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3.9 out of 5
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See all 14 travelocity Reviews

"Everything was good " More

By a verified traveler on Wed 19 May 2021

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Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$92* Per night/room Jun 5 - Jun 6

Standard Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Smoking, Refrigerator & Microwave (Pet Friendly)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Accessible, Smoking (Walk-in Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Smoking, Refrigerator & Microwave (Pet Friendly)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

SureStay Plus Hotel by Best Western San Bernardino South ratings based on 14 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for SureStay Plus Hotel by Best Western San Bernardino South

Everyone (8) Couples (1) Family (2)
1 out of 5
When i arrived room was trashed. Hotel was very run down compared to the photos. I DID NOT stay there. Will be contacting customer service for a refund. Staff was great

Posted by on Jan 2, 2023

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Comment from Hotel Management

Jan 7, 2023 by Manager

Hello Terrill,I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.

5 out of 5

Posted by on Apr 1, 2022

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Comment from Hotel Management

Jun 30, 2022 by Manager

Hello Kevin, We sincerely appreciate your valued business and thank you for taking the time to rate your stay. It was wonderful to have you and we would like to invite you back the next time you are in the area.

2 out of 5
On

Posted by on Jun 13, 2021

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Comment from Hotel Management

Jun 15, 2021 by Manager

We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

5 out of 5
Everything was good

Posted by on May 19, 2021

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Comment from Hotel Management

May 20, 2021 by Manager

It is really heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

5 out of 5

Posted by on Apr 18, 2021

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Comment from Hotel Management

Apr 29, 2021 by Manager

Thank you so much for the incredible rating. We look forward to your next visit!

4 out of 5
I booked 2 pet friendly non-smoking rooms for a night. I had to check in through a side window due to Covid. Signs on the window stated there was no hot breakfast but there were offering a "go to" sack breakfast instead (apple juice, granola bar and fruit snacks). The hotel did have a limit on vacancies, so thankfully I had booked online. One of rooms did not have a pleasant smell, while the other one smelt like the previous guests smoked in the room. I was so exhausted from our drive I didn't complain. We were checking out early anyway. The bed was comfortable, towels were fully stocked, cleanliness was okay and the AC unit worked fine. We have stayed at this hotel before our cruise and had no big complaints the first time. Breakfast then was decent. There must've been some kind of convention close by because there was a lot of young adults staying there. If you're looking for one or two night stay, this place isn't too bad. Several restaurants close by as well as gas stains.

Posted by , from California on Jul 3, 2020

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Comment from Hotel Management

Jul 3, 2020 by Manager

We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our bed and your comments about our towels. We appreciate you taking the time to share your experience.

4 out of 5

Posted by on Nov 8, 2019

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Comment from Hotel Management

Nov 8, 2019 by Manager

Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

5 out of 5
Rooms is clean and comfortable, nice desk for working and location is in the middle of restaurant row.

Posted by on Aug 27, 2019

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Comment from Hotel Management

Aug 27, 2019 by Manager

To see that we were able to provide our guest with such a wonderful experience is the highest compliment we can receive. Thank you so much for sharing!

5 out of 5
Overall property and especially the room were much more than I thought when booking a room and trying to save money vs some of the nearby bigger name hotels. I will be back and staff could not have been more professional and courteous.

Posted by on Jul 30, 2019

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Comment from Hotel Management

Jul 30, 2019 by Manager

Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

4 out of 5

Posted by on Apr 8, 2019

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Comment from Hotel Management

Apr 9, 2019 by Manager

We really appreciate you taking the time to rate your experience with us. Please come stay with us again on your next visit to the area.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.