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Hotel Villa Mercedes

4.0 star property
4-star Colonial hotel near Amber Museum of Chiapas

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Photo gallery for Hotel Villa Mercedes

Bar (on property)
Point of interest
Exterior
Point of interest
Daily English breakfast (MXN 165 per person)
Reviews
8.8

Excellent

Popular amenities

  • Breakfast availableBreakfast availableBreakfast available
  • Parking includedParking includedParking included
  • Free WiFiFree WiFiFree WiFi
  • LaundryLaundryLaundry
  • RestaurantRestaurantRestaurant
  • BarBarBar

Explore the area

Map
Diagonal Hermanos Paniagua 32, San Cristóbal de las Casas, CHIS, 29264
  • Popular LocationSanto Domingo Handicraft Market3 min drive
  • Popular LocationPlaza 31 de Marzo3 min drive
  • Popular LocationSan Cristóbal de las Casas Cathedral3 min drive
  • AirportTuxtla Gutierrez (TGZ-Angel Albino Corzo Intl)69 min drive

Room options

View all photos for Executive Double Room

Executive Double Room | 1 bedroom, in-room safe, blackout drapes, iron/ironing board

Executive Double Room

  • Sleeps 2
  • 2 Double Beds

View all photos for Grand Room

Grand Room | 1 bedroom, in-room safe, blackout drapes, iron/ironing board

Grand Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room

1 bedroom, in-room safe, blackout drapes, iron/ironing board

Executive Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room

Deluxe Double Room | 1 bedroom, in-room safe, blackout drapes, iron/ironing board

Deluxe Double Room

9.4/10 Exceptional
  • 273 sq ft
  • Sleeps 2
  • 2 Double Beds

View all photos for Standard Room

Standard Room | 1 bedroom, in-room safe, blackout drapes, iron/ironing board

Standard Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room

1 bedroom, in-room safe, blackout drapes, iron/ironing board

Deluxe Room

9.2/10 Wonderful
  • 273 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Double Room

Grand Double Room | 1 bedroom, in-room safe, blackout drapes, iron/ironing board

Grand Double Room

  • Sleeps 2
  • 2 Double Beds

View all photos for Suite

Suite | 1 bedroom, in-room safe, blackout drapes, iron/ironing board

Suite

  • 281 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room Deluxe With Garden View

1 bedroom, in-room safe, blackout drapes, iron/ironing board

Double Room Deluxe With Garden View

  • Sleeps 3
  • 2 Double Beds

View all photos for Room Executive With View

1 bedroom, in-room safe, blackout drapes, iron/ironing board

Room Executive With View

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room Executive With View

1 bedroom, in-room safe, blackout drapes, iron/ironing board

Room Executive With View

  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite With View

1 bedroom, in-room safe, blackout drapes, iron/ironing board

Suite With View

  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room Executive With View

1 bedroom, in-room safe, blackout drapes, iron/ironing board

Double Room Executive With View

  • Sleeps 2
  • 2 Double Beds

View all photos for Suite With Garden View

1 bedroom, in-room safe, blackout drapes, iron/ironing board

Suite With Garden View

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room Deluxe With Garden View

1 bedroom, in-room safe, blackout drapes, iron/ironing board

Room Deluxe With Garden View

  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Suite Superior With View

1 bedroom, in-room safe, blackout drapes, iron/ironing board

Double Suite Superior With View

  • Sleeps 3
  • 2 Double Beds

About the neighborhood

San Cristóbal de las Casas

In shopping district.Within 2 miles (3 km) of this San Cristóbal de las Casas hotel, you'll find Amber Museum of Chiapas and Plaza 31 de Marzo. Mesoamerican Museum of Jade and Santo Domingo Handicraft Market are also within 2 miles (3 km).

What's nearby

  • Amber Museum of Chiapas - 19 min walk
  • Santo Domingo Handicraft Market - 3 min drive
  • Plaza 31 de Marzo - 3 min drive
  • Mesoamerican Museum of Jade - 3 min drive
  • San Cristóbal de las Casas Cathedral - 3 min drive

Getting around

  • Angel Albino Corzo Intl Airport (TGZ) - 69 min drive

Restaurants

  • Fragola - 3 min walk
  • Cacao Nativa - 3 min walk
  • Las Jicaras - 7 min walk
  • Asador la Herradura, Carnes & Cortes - 1 min walk
  • Vips - 4 min walk

About this property

Hotel Villa Mercedes

4-star Colonial hotel near Amber Museum of Chiapas
There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. A 24-hour business center and 3 meeting rooms are available.

WiFi is free in public spaces. Event space at this hotel measures 4408 square feet (409 square meters) and includes a conference center. A terrace, barbecue grills, and multilingual staff are also featured at Hotel Villa Mercedes. A free area shuttle within 3 kilometers is available. Free self parking is available.

Smoking is allowed in designated areas at this 4-star San Cristóbal de las Casas hotel.

  • 83 guestrooms or units
  • 2 levels
  • 2 buildings
  • 2 dining venues
  • 4408 sq ft of conference space
  • 409 sq m of conference space
  • Deli
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
Hotel Villa Mercedes offers 83 accommodations with safes and complimentary bottled water. 32-inch plasma televisions come with cable channels.

Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Languages

English, Spanish

Property amenities

Family friendly

  • Free area shuttle
  • Laundry facilities
  • Separate bedroom
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free area shuttle up to 3 km
  • Area shuttle
  • Free secured, uncovered self parking on site
  • Free extended parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily English breakfast available 7:00 AM to noon for a fee: MXN 165 for adults and MXN 85 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Shopping
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 32-inch plasma TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Heating
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Villa Mercedes

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: approximately MXN 165 for adults and MXN 85 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Union Pay, and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. Contactless check-out is available.

We should mention

  • One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Villa Mercedes
Hotel Villa Mercedes San Cristobal de las Casas
Villa Mercedes San Cristobal de las Casas
Hotel Villa Mercedes Hotel
Hotel Villa Mercedes San Cristóbal de las Casas
Hotel Villa Mercedes Hotel San Cristóbal de las Casas

Frequently asked questions

How close is Hotel Villa Mercedes to the airport?

Hotel Villa Mercedes is 46.1 mi (69-min drive) away from the Angel Albino Corzo Intl Airport (TGZ) airport, the closest popular airport to the property.

How much does it cost to stay at Hotel Villa Mercedes?

As of May 24, 2024, prices found for a 1-night stay for 2 adults at Hotel Villa Mercedes on Jun 3, 2024 start from $44.51, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hotel Villa Mercedes have an airport shuttle?

Airport shuttle services are not available at Hotel Villa Mercedes.

Does Hotel Villa Mercedes offer free breakfast?

Free breakfast isn’t provided at Hotel Villa Mercedes, but English breakfast is offered for a fee of MXN 165 for adults and MXN 85 for children. It's available every day from 7 AM to noon.

Is there a casino at Hotel Villa Mercedes?

No, there is no casino at this hotel.

What time is check-in at Hotel Villa Mercedes?

Check-in start time: 3 PM; Check-in end time: midnight.

Is there free parking at Hotel Villa Mercedes?

This hotel offers free self parking and extended parking.

Does Hotel Villa Mercedes have a pool?

Hotel Villa Mercedes does not have a pool.

Does Hotel Villa Mercedes have a restaurant?

Yes, there are 2 restaurants on site.

Does Hotel Villa Mercedes have a spa?

There are no spa services available at this hotel.

How close is Hotel Villa Mercedes to downtown San Cristóbal de las Casas?

Hotel Villa Mercedes is 1.1 mi away from San Cristóbal de las Casas.

Hotel Villa Mercedes Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 117 out of 212 reviews" "
Rating 8 - Good. 63 out of 212 reviews" "
Rating 6 - Okay. 19 out of 212 reviews" "
Rating 4 - Poor. 6 out of 212 reviews" "
Rating 2 - Terrible. 7 out of 212 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jack

Stayed 1 night in Jan 2024

10/10 Excellent

Bertrand

Stayed 1 night in Dec 2023

10/10 Excellent

Marco A.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At the property, we needed tours, Cesar was pleased to help us out. We needed a Dr. because my wife got sick and Cesar, Jaraby, Yasca, Araceli and Victor were actually eager to help. They hustled to get a Dr to the hotel after hours . Within an hour, a Dr had seen my wife. We are so impressed and moved by the actions by these folks. We are extremely happy to of met them all. Each one of these people played a role in helping us get through any and all issues. Thank you, thank you, thank you all for all your help and support. These guys are awesome!
Stayed 6 nights in Dec 2023

6/10 Okay

Ramon Yepez

Traveled with family
Disliked: Amenities, property conditions & facilities
Stayed 6 nights in Dec 2023

10/10 Excellent

Claudia

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff rocks, friendly and helpful and knowledgeable
Stayed 4 nights in Nov 2023

6/10 Okay

Raudel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Some of the staff was nice but others were not. We asked the lady at the receptionist for an extra blanket, it was always on the way and it never made it to our room. The first day we also took the wrong way in the hotel and couldn’t find the exit, when asked a laundry worker he just told us it was the wrong way but did not care to give us directions. The hotel is far from the downtown as well which we didn’t like.
Stayed 4 nights in Nov 2023

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Look. If I had VIP benefits, I couldn't tell. The wifi was terrible so I couldn't use the TV or my phone without difficulty. The coffe in the room was sun-par and only free one night. The people were, however, very helpful.
Stayed 3 nights in Oct 2023

10/10 Excellent

EDITH ARACELI

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed there for two weeks. Easy to move around. Hotel is a little dated (part of the charm) and very clean. I was mostly satisfied with the extremely professional, friendly staff. I most mention the following things for your consideration. First, Hotel has very thin walls … you can hear everything from the hallway and the rooms next door. This didn’t bothered me, but you most know. Also, the walking distance to the center (where all action happens) is about 15-20 minutes. If you want to stay there late at night you most take transportation back to the hotel (is safest) and for me in two weeks it added up $ (add these to your budget)
Stayed 12 nights in Sep 2023

8/10 Good

Celso

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 7 nights in Jul 2023

10/10 Excellent

Elizabeth Munoz

Stayed 6 nights in Feb 2023