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Hotel Description

3-star hotel perfect for exploring San Cristóbal de las Casas

De La Merced stay

With a stay at this De La Merced hotel, you'll be steps from Church of San Cristobal and Amber Museum of Chiapas. La Merced Church and Regional Costume Museum are also within half a mile (1 km).

Free breakfast

This hotel features a restaurant, free WiFi in public areas, and a terrace. Enjoy the free continental breakfast each morning. A garden, a library, and luggage storage are also on offer.

Suite (Master)

Bed Count 1 King Bed Maximum Occupancy 5 Max
$68* Per night/room Dec 18 - Dec 19

Owner Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Honeymoon Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Presidential Suite, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 6 Max

Property Features

There's a restaurant on site. Free breakfast is available daily. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee. Spa services, a library, and a terrace are also featured at Santuario Las Escaleras. The hotel can provide concierge services and wedding services. This 3-star San Cristóbal de las Casas hotel is smoke free.

  • 12 guestrooms or units
  • Continental breakfast (free)
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Television in lobby
  • No smoking on site
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Property shuttles: Airport shuttle

Room Amenities

Santuario Las Escaleras offers 12 accommodations with bathrobes and complimentary toiletries. 40-inch flat-screen televisions come with digital channels. Guests can surf the web using the complimentary wireless Internet access. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

  • 2 bathrooms
  • Flat-screen television
  • Digital channels
  • Housekeeping (daily)
  • Hair dryer available
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available

Food & Drink

Guests are served free continental breakfast daily from 8:00 AM to 11:00 AM.

Santuario Las Escaleras has a restaurant on site.

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. Services include massages and body scrubs. A variety of treatment therapies are provided, including aromatherapy and reflexology.

  • Body scrubs
  • Aromatherapy treatments
  • Massages
  • Reflexology

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Santuario Las Escaleras offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • Pets and service animals are not allowed at Santuario Las Escaleras

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No onsite parking is available. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 189 per vehicle (roundtrip)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Las Escaleras
  • Las Escaleras Hotel San Cristobal de las Casas
  • Las Escaleras San Cristobal de las Casas

You should know

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.