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4.1 out of 5

"Cleanliness, friendly staff and location. Love the room with a fridge, coffee machine and microwave. Just would have liked to have More support rails ... " More

By a verified traveler on Sun 14 Feb 2021

Hotel Description

3-star hotel near Rancho Bernardo Inn Course

Close to the boardwalk

With a stay at this Rancho Bernardo hotel, you'll be within 2 miles (3 km) of Rancho Bernardo Inn Course and 6 miles (10 km) of Maderas Golf Club. Carmel Mountain Plaza is within 6 miles (10 km) and Old Poway Park is within 9 miles (15 km).

Business services

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. There's a 24-hour fitness center on site, and a 24-hour front desk and a fireplace in the lobby are also provided.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 200 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Other amenities include room service, coffee/tea makers, and free newspapers.

Room, 2 Queen Beds, Accessible

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$86* Per night/room Mar 13 - Mar 14

Two Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

One King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed (Drinks/Snacks)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible, Bathtub (Hearing & Mobility)

Bed Count 1 King Bed Maximum Occupancy 2 Max

One King Bed Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hilton Garden Inn San Diego - Rancho Bernardo ratings based on 10 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hilton Garden Inn San Diego - Rancho Bernardo

Everyone (7) Family (2)
5 out of 5
Cleanliness, friendly staff and location. Love the room with a fridge, coffee machine and microwave. Just would have liked to have More support rails in the Shower and maybe a container for Diabetic Syringes

Posted by on Feb 14, 2021

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Comment from Hotel Management

Feb 15, 2021 by Alexis

Thank you for taking a moment to share your experience. I am happy to hear you found the Hilton Garden Inn Rancho Bernardo to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

1 out of 5
We got to the hotel at 2:15, a little earlier than our check in time. They made everyone wait till almost 4pm for their rooms. The check out time is noon so why it would take them almost four hours to get one room cleaned is amazing to me. No one at the front desk seemed like they were in a hurry to help anyone find a room. They kept pointing everyone to the check in time as 4pm. When asked why the delay, they seemed disinterested and couldn’t even feign to care. Kept repeating they didn’t know the reason for the long delays as if they couldn’t just call their cleaning service to check. Will never stay here again but I hope the management of this hotel property reads this review and takes some steps to address.

Posted by , from LOS ANGELES on Jul 26, 2020

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Comment from Hotel Management

Jul 26, 2020 by - Hotel Management

Hello Joey, I am sorry to hear that you were displeased with your stay with us. Please note that our housekeeping team works hard to get rooms serviced in a timely fashion but we also take pride in the additional cleaning and sanitation steps on each room to ensure the safety of all those who stay in our hotel. Please note that calls were made to our Housekeeping team in addition to the Front Desk personally checking on the room that you were assigned to. Thanks for your feedback and if you are in the area again, we do hope that we are given the chance to welcome you back. Thanks again.

5 out of 5
quiet place, nice property and friendly staff. Room is clean

Posted by on Aug 24, 2019

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4 out of 5
Good condition. Reasonable price for the quality.

Posted by on May 23, 2019

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4 out of 5

Posted by on May 3, 2019

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5 out of 5

Posted by on Apr 13, 2019

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5 out of 5
I enjoyed my stay. The staff was friendly and very helpful.

Posted by , from Palomar Mountain, CA on Jul 1, 2018

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4 out of 5

Clean hotel

Pros: clean
Cons: Price for sodas and juice
Location: Spent our time at USS Midway and Balboa Park.
Good check in, multiple parties to multiple rooms was able to get us all together. Breakfast was $12.95/person, and was basically a continental breakfast which is usually free in other hotels. We were not that impressed with breakfast. It would be nice if they could provide a list of local restaurants. Overall our stay was good. I'm only giving 4 stars because, I never give 5. It was good and would stay again.

Posted by , from Tennessee on Aug 24, 2015

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4 out of 5

Nice hotel but no comfort!

There wasn't anything special about his hotel. It was okay. The bed was the hardest bed I have ever slept on! I don't know what the problem was there. I'm glad it was only a 1-night stay.

Posted by , from Tucson, AZ on Mar 24, 2015

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4 out of 5

Hilton Garden Inn -

Great Staff!! Especially the staff in the dining room. The rooms on the freeway side were a little noisy.

Posted by on Nov 4, 2013

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About the Hilton Garden Inn San Diego - Rancho Bernardo

Location 17240 Bernardo Center Dr, San Diego, CA 92128

Property Features

Hilton Garden Inn San Diego - Rancho Bernardo offers its guests an outdoor pool, a spa tub, and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There's an onsite business center. The business-friendly Hilton Garden Inn San Diego - Rancho Bernardo also features coffee/tea in a common area, complimentary newspapers in the lobby, and a fireplace in the lobby. For a fee, parking is available. This 3-star San Diego hotel is smoke free.

  • 200 guestrooms or units
  • 3 levels
  • Built in 2004
  • Dining venue
  • Bar or lounge
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: San Diego Intl. Airport (SAN) (40.1 km / 24.9 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Hilton Garden Inn San Diego - Rancho Bernardo offers 200 accommodations with safes and complimentary newspapers. 47-inch flat-screen televisions come with cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This San Diego hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast daily.

Garden Grille - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Car not required
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 10.00 and USD 20.00 per person (approximately)
  • Self parking fee: USD 10 per night (in/out privileges)
  • Rollaway bed fee: USD 20 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

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You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.