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Homewood Suites by Hilton San Diego Mission Valley/Zoo

3-star property
445 Camino Del Rio South, San Diego, CA 1-855-201-7819
4.1 out of 5
Very good!
See all 14 travelocity Reviews

"The TV’s weren’t working properly when I arrived and a controller was missing. " More

By a verified traveler on Wed 24 Nov 2021

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Hotel Description

3-star hotel near Hotel Circle

Mission Valley stay

Your stay at this Mission Valley hotel places you within 3 miles (5 km) of Fashion Valley Mall and Hotel Circle. Balboa Park and Old Town San Diego State Park are also within 6 miles (10 km).

Renovated in 2016

This hotel features an outdoor pool and a 24-hour gym. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the free on-the-go breakfast each morning.

Free Internet, kitchenettes

In addition to free WiFi and free wired Internet, the 118 guestrooms feature well-equipped kitchenettes with refrigerators, microwaves, and dishwashers. Other amenities include MP3 docks, sofa beds, and dining areas.

Studio, 1 King Bed, Accessible (Hearing)

Bed Count 1 King Bed Maximum Occupancy 4 Max
$162* Per night/room May 31 - Jun 1

Premium Studio, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Studio Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 2 Queen Beds, Accessible (Roll-in Shower)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Suite, 2 Queen Beds, Accessible, Bathtub

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Studio Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Homewood Suites by Hilton San Diego Mission Valley/Zoo ratings based on 14 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Homewood Suites by Hilton San Diego Mission Valley/Zoo

Everyone (4) Couples (2) Family (12)
1 out of 5
Had a horrible stay. Paid for parking and there was no parking available. Had to park somewhere else. Got to the room could even change the channel on the tv. Controller wasn’t programmed to the tv and no “tech” available to fix it. To top it off toilet wasn’t flushing. Had to fix it myself because i didn’t want to hear that there wasn’t a plumbing “tech”.

Posted by on Apr 24, 2022

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4 out of 5

Posted by on Nov 28, 2021

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4 out of 5
The TV’s weren’t working properly when I arrived and a controller was missing.

Posted by , from Corona on Nov 24, 2021

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Comment from Hotel Management

Nov 25, 2021 by Customer Service

We appreciate your feedback, Danny. We're disheartened to hear about the challenges you faced during your stay with us. We strive to offer our guests quality service and comfort. We apologize that your television was not operating properly and that your controller was missing. We'll be addressing your concerns with the appropriate members of our team. Thanks for bringing this to our attention. Please consider allowing us another chance to provide you with the excellent service we're capable of providing.

5 out of 5
I will definitely come back to this property. Super quiet, with amazingly friendly staff. Everyone was so nice!! Special shout out to DJ for his professionalism, engaging personality was awesome! Every one went above and beyond! Very satisfied!

Posted by on Oct 28, 2021

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Comment from Hotel Management

Nov 3, 2021 by Customer Service

Thank you for the wonderful review, Stacie! It's very pleasing to hear our staff took great care of you. We appreciate your compliments regarding our hardworking team. We pride ourselves on providing excellent service to our guests and we strive to go above and beyond expectations. We look forward to hosting you again in the future! Thank you again for sharing your review and for staying at Homewood Suites San Diego Mission Valley Zoo. Have a wonderful day!

5 out of 5
The hotel was great. Glad they had the pool open

Posted by on May 11, 2021

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Comment from Hotel Management

Jun 28, 2021 by - Amanda

Thank you so much for staying with us! We appreciate the feedback!

5 out of 5
Our hotel stay was excellent! If ever in San Diego again I will definitely book this hotel. The staff was GREAT and made us feel right at home.

Posted by on Apr 27, 2021

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3 out of 5
I liked the room and how the living and bedroom were separated. I didn’t not like the fact that the hotel charged me $21.00 per night for parking!!!! My car being an suv didn’t really fit in the small parking spaces located on the property. It’s not like the hotel/parking had cameras and security so paying for parking was not really cool, especially $21.00 a night!!!! The location was convenient, the hotel staff was 👍 great.

Posted by on Jan 29, 2020

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5 out of 5
Loved the location and size of suite. Staff were super friendly and helpful.

Posted by on Oct 9, 2019

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5 out of 5
We enjoyed the suite with the bedroom. The breakfasts were good.

Posted by on Jul 18, 2019

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Comment from Hotel Management

Aug 15, 2019 by jb

Thank you for your review. We hope you felt at home and we can't wait to welcome you home again soon.

1 out of 5
I reserved a two queen bed suite. They put us in a 1 bed suite and told us they changed our room before we checked in due to issues with the room we reserved and are completely booked and cannot put us in the room we reserved. The only accommodation the front desk offered was to knock off the $20 parking fee. He acted like he really does not care and told me to speak with management in the morning. I am beyond upset as now one of us has to sleep on a very uncomfortable pull out couch! This is not what I reserved or paid for or expected to deal with after a long days drive!!

Posted by on Apr 1, 2019

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Comment from Hotel Management

May 1, 2019 by jb

We apologize about the issues you had with your reservation. If you come stay with us gain we would be happy to extend addition discounts o you. Please contact the front office manager Joel if you are back in the area and we will take care of you.

About the Homewood Suites by Hilton San Diego Mission Valley/Zoo

Location 445 Camino Del Rio South, San Diego, CA 92108

Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to June 1 2022 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities

Property Features

Homewood Suites by Hilton San Diego Mission Valley/Zoo offers its guests an outdoor pool and a 24-hour health club. WiFi is free in public spaces. Business amenities include a business center and a meeting room. Free breakfast is available daily. A terrace, tour/ticket assistance, and barbecue grills are also featured at the business-friendly Homewood Suites by Hilton San Diego Mission Valley/Zoo. The hotel can provide concierge services and a complimentary grocery shopping service. For a fee, parking is available. A complete renovation of Homewood Suites by Hilton San Diego Mission Valley/Zoo was completed in 2016. This 3-star San Diego hotel is smoke free.

  • 118 guestrooms or units
  • 5 levels
  • Built in 2016
  • To-go breakfast (free)
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Grocery service (free)
  • Convenience store
  • Terrace
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site
  • 1 conference room

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Kitchenette
  • Grocery/convenience store
  • Laundry facilities
  • Separate dining area
  • Sofa bed
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Old Town Transit Center (6.3 km / 3.9 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Homewood Suites by Hilton San Diego Mission Valley/Zoo offers 118 accommodations with MP3 docking stations and irons/ironing boards. Accommodations have separate sitting areas and are furnished with double sofa beds. Flat-screen televisions are featured in guestrooms. Accommodations at this 3-star hotel have kitchenettes with refrigerators, microwaves, separate dining areas, and cookware/dishes/utensils. Bathrooms include bathtubs or showers and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.

  • In-room kitchenette
  • Dining room
  • Sitting area
  • Pull-out sofa bed
  • MP3 dock
  • Flat-screen television
  • Premium channels
  • Refrigerator
  • Microwave
  • Dishwasher
  • Kitchenware
  • Bathtub or shower
  • Housekeeping (daily)
  • Local calls (free)
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free on-the-go breakfast daily from 6:00 AM to 9:00 AM.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour health club.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 50 per accommodation, per stay, plus a deposit of USD 125 per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 50 lbs)
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector and a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton). This property affirms that it adheres to the cleaning and disinfection practices of WELL Health-Safety Rating (IWBI).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property follows sanitization practices of WELL Health-Safety Rating (IWBI)
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 22 per night
  • Pet deposit: USD 125 per stay
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 75.00

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Homewood Suites Hilton San Diego Mission Valley/Zoo Hotel
  • Homewood Suites Hilton San Diego Mission Valley/Zoo
  • Homewood Suites by Hilton San Diego Mission Valley/Zoo Hotel
  • Homewood Suites by Hilton San Diego Mission Valley/Zoo San Diego

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.