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4.3 out of 5

"Coming in to the trip everything was fine ... we were placed in a room with a toilet that was not working it clogged after every use ... it was Valent ... " More

By a verified traveler on Sun 16 Feb 2020

Hotel Description

4-star hotel near Port of San Diego

Oceanside stay

Within a 10-minute walk of this Downtown San Diego hotel, you'll find Port of San Diego and B Street Cruise Ship Terminal. USS Midway Museum and Seaport Village are also within half a mile (1 km).

Free airport shuttle

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. There's a fitness center on site, and laundry facilities and concierge services are also offered.

Comfy beds, WiFi

The 436 guestrooms feature comforts like pillowtop beds and premium bedding, while refrigerators and coffee/tea makers offer the conveniences of home. TVs come with cable channels, and other amenities include WiFi and 24-hour room service. Housekeeping is available on request.

Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 King Bed, Non Smoking, Bay View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite, 1 King Bed, Non Smoking, Bay View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Luxury Suite, 1 King Bed, Non Smoking, Bay View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Suite, 1 King Bed, Non Smoking, Bay View

Bed Count 1 King Bed Maximum Occupancy 4 Max

The Westin San Diego Downtown ratings based on 26 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Westin San Diego Downtown

Everyone (12) Couples (5) Family (6)
5 out of 5

Posted by on Jun 20, 2020

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Comment from Hotel Management

Jun 28, 2020 by xochilt

Thank you for your review.

3 out of 5
Coming in to the trip everything was fine ... we were placed in a room with a toilet that was not working it clogged after every use ... it was Valentine’s Day so all the other rooms that were equivalent to mine were filled so I wasn’t able to get transferred to another room. They didn’t resolve the issues till 7 pm the next day, after finally switching me rooms. I payed a decent amount of money for my room and extra services such as valet . I really am not to happy with my stay here it was real rough and almost compromised my trip.

Posted by on Feb 16, 2020

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Comment from Hotel Management

Feb 25, 2020 by Westin Experience Specialist

Thank you for taking the time to share your recent experience at the Westin San Diego with us. Your valuable feedback helps identify areas of opportunity for us to improve the guest experience.As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent issue you experienced from occurring in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to San Diego.

5 out of 5
The staff were very friendly and accommodating. The hotel was very clean with everything in working order.

Posted by on Jan 13, 2020

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Comment from Hotel Management

Jan 16, 2020 by Bara Lusnakova, Guest Services

Thank you for the fantastic 5 star review! I am so happy to read you enjoyed your entire experience and I appreciate your taking the time to recognize our staff for their efforts. We look forward to welcoming you back to sunny San Diego and the Westin San Diego on your next trip.

5 out of 5
I love the glass elevators! I had a room on the 20th floor with a view of the bay! It was fantastic!

Posted by on Jan 5, 2020

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Comment from Hotel Management

Jan 8, 2020 by Bara Lusnakova

Thank you for the fantastic 5 star review! I am so happy you enjoyed your entire experience.

4 out of 5
good location for walking to our destinations; lovely breakfast

Posted by on Dec 7, 2019

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Comment from Hotel Management

Dec 14, 2019 by Bara Lusnakova

Thank you for taking the time to share your feedback with us. We hope you will come back and stay with us again, should your travels bring you to San Diego.

5 out of 5
Customer service was excellent... the staff was helpful and courteous.

Posted by on Nov 19, 2019

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Comment from Hotel Management

Dec 5, 2019 by Alyssa Turowski, General Manager

Thank you for choosing the Westin San Diego and for your feedback!

5 out of 5
The staff was very nice and great location. Would come back!

Posted by on Nov 11, 2019

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Comment from Hotel Management

Dec 5, 2019 by Alyssa Turowski, General Manager

Thank you for choosing the Westin San Diego and for your feedback!

5 out of 5
We went to the wrong location at first was not aware there were two Westin hotels on the same street. Parking is pricey but service was quick. Attendants were nice.

Posted by on Sep 7, 2019

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Comment from Hotel Management

Sep 16, 2019 by Alyssa Turowski, General Manager

Thanks for staying with us. We appreciate your feedback!

4 out of 5
I enjoyed my stay but our room was making a load dingy sound, but the moved me to another room right away and I was extremely pleased so overall a great experience.

Posted by on Sep 4, 2019

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Comment from Hotel Management

Sep 16, 2019 by Alyssa Turowski, General Manager

Thanks for staying with us. We appreciate your feedback!

5 out of 5
Cleanliness and great location. Nice staff. 👍👍👍

Posted by , from Anaheim on Aug 12, 2019

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Comment from Hotel Management

Aug 12, 2019 by Alyssa Turowski, General Manager

Thank you for choosing The Westin San Diego and for taking time to provide feedback!

About the The Westin San Diego Downtown

Location 400 W Broadway, San Diego, CA 92101

Property Features

The Westin San Diego Downtown offers its guests an outdoor pool and a fitness center. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 21738 square feet (2020 square meters) and includes conference space. Spa services, a terrace, and tour/ticket assistance are also featured at the business-friendly The Westin San Diego Downtown. A roundtrip airport shuttle is free (available on request). This 4-star San Diego hotel is smoke free.

  • 436 guestrooms or units
  • 26 levels
  • 21738 sq ft of conference space
  • 2020 sq m of conference space
  • Built in 1990
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Transport

  • Airport: San Diego Intl. Airport (SAN) (4.1 km / 2.6 mi)
  • Train station: San Diego Santa Fe Depot (0.5 km / 0.3 mi)
  • Metro station: America Plaza Trolley Station (0.3 km / 0.2 mi)
  • Property shuttles: Free airport shuttle

Room Amenities

The Westin San Diego Downtown offers 436 accommodations with laptop-compatible safes and coffee/tea makers. Pillowtop beds feature premium bedding. Televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations with rainfall showerheads, bathrobes, designer toiletries, and complimentary toiletries. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on request.

  • Pillowtop beds
  • In-room dining (24 hours)
  • HD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (on request)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Coast - This restaurant specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.

The Bar - This restaurant serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

Aroma Cafe - This café serves breakfast only. Guests can enjoy alfresco dining (weather permitting).

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Children under 18 years old are not allowed in the swimming pool or spa tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Segway rental/tour nearby
  • Bicycle rentals on site
  • Surfing/boogie boarding nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby
  • Scooter/moped rentals nearby

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms. Services include massages and facials.

  • Facial treatments
  • Number of treatment rooms 2
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 12:30 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 40 lbs)
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

No onsite parking is available

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas.Individually-wrapped food options are available for breakfast, lunch, and dinner.The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines.The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Masks are compulsory at the property
  • Pets allowed (no fees)
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 28.17 per accommodation, per night

The resort fee includes:

  • Airport shuttle
  • Internet access
  • Phone calls
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 18.95 per night (rates may vary)
  • Early check-in fee: USD 75.00 (subject to availability)
  • Late check-out fee: USD 75.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • San Diego Westin
  • Westin Hotel San Diego
  • Westin San Diego
  • Westin San Diego Hotel San Diego
  • Westin San Diego Hotel
  • The Westin San Diego
  • The Westin Diego Diego
  • The Westin San Diego Downtown Hotel
  • The Westin San Diego Downtown San Diego
  • The Westin San Diego Downtown Hotel San Diego

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.