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"Entire hotel is under construction and creates some chaos. It took over an hour to check in at nearly 4pm on a Saturday. " More

By a verified traveler on Sun 16 Feb 2020

Hotel Description

Family-friendly 3.5-star hotel near Hotel Circle

City center stay

Within a 15-minute walk of this Mission Valley hotel, you'll find Hotel Circle and Fashion Valley Mall. Mission Valley Mall and University of San Diego are also within 3 miles (5 km).

Onsite dining, 2 outdoor pools

This hotel features 2 restaurants, 2 outdoor pools, and a fitness center. There's fun for all ages with a children's pool and a waterslide, and families will appreciate the onsite laundry facilities. Unwind with a drink at the bar/lounge and enjoy free perks like WiFi in public areas and a shopping center shuttle.

Free WiFi, flat-screen TVs

In addition to flat-screen TVs with cable channels, the 704 guestrooms offer free WiFi and room service. Coffee/tea makers, free newspapers, and free local calls are also available.

Room, 1 King Bed (Trendy)

Bed Count 1 King Bed Maximum Occupancy 3 Max
$109* Per night/room Nov 29 - Nov 30

Classic Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Classic Suite, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds (Trendy)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible (Marco Polo)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds, Accessible (Marco Polo)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Town and Country San Diego ratings based on 49 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Town and Country San Diego

Everyone (31) Couples (3) Family (12)
2 out of 5

Posted by on Jul 14, 2020

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Comment from Hotel Management

Jul 20, 2020 by Reuben

Hi Traveler, Thank you for your review of your recent stay with us. We take these reviews seriously and if there is anything we can do to improve upon, please don't hesitate to let us know. Warm Regards, Reuben Medina, Director of Operations

3 out of 5

Posted by on Jul 14, 2020

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Comment from Hotel Management

Jul 20, 2020 by Reuben

Hi Traveler, Thank you for your review of your recent stay with us. We take these reviews seriously and if there is anything we can do to improve upon, please don't hesitate to let us know. Warm Regards, Reuben Medina, Director of Operations

3 out of 5
Entire hotel is under construction and creates some chaos. It took over an hour to check in at nearly 4pm on a Saturday.

Posted by on Feb 16, 2020

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Comment from Hotel Management

Feb 19, 2020 by Reuben

Dear Traveler, Thank you for reviewing your recent stay with us. We would like to apologize if the current renovations hindered your visit in any way. We are very excited for all of the positive changes these will bring to us and to our guests, and we hope to have you back to experience these changes with us. Warm Regards, Reuben Medina

4 out of 5

Posted by on Dec 30, 2019

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Comment from Hotel Management

Dec 31, 2019 by Reuben

Dear Traveler, Thank you for reviewing your recent stay at Town and Country San Diego! We are delighted to see that you enjoyed your visit, and we look forward to having you back with us soon :) Warm Regards, Reuben Medina

4 out of 5
Had a nice stay at this hotel the only problem was they are doing some major construction and remodeling so it made it a little challenging to get around - otherwise we enjoyed our stay.

Posted by on Nov 30, 2019

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Comment from Hotel Management

Dec 2, 2019 by Reuben

Dear Traveler, Thank you for reviewing your recent stay at Town and Country San Diego! We are delighted to see that you enjoyed your visit. As you mentioned, we are currently undergoing renovations. We are very excited for all of the positive changes these will bring to us and to our guests, and we look forward to having you back with us soon :) Warm Regards, Reuben Medina

4 out of 5

Posted by on Nov 29, 2019

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Comment from Hotel Management

Dec 2, 2019 by Reuben

Dear Traveler, Thank you for reviewing your recent stay at Town and Country San Diego! We are delighted to see that you enjoyed your visit, and we look forward to having you back with us soon :) Warm Regards, Reuben Medina

1 out of 5
Loud construction going on . No parking for guests.

Posted by on Nov 24, 2019

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Comment from Hotel Management

Nov 27, 2019 by Reuben

Dear Traveler, Thank you for reviewing your recent stay with us. We are sad to see that your visit was anything less than extraordinary, and would like to apologize for any issues with parking. As you mentioned, we are currently undergoing renovations. We are very excited for all of the positive changes these will bring to us and to our guests, and we do hope you will be back to experience these changes with us. Warm Regards, Reuben Medina

3 out of 5
I was surprised to see that my room door led straight out to the public

Posted by on Nov 14, 2019

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Comment from Hotel Management

Nov 15, 2019 by Reuben

Dear NJ, Thank you for reviewing your recent stay with us. All of our rooms our within our property, so I'm afraid I don't quite understand what you mean. Despite this, we do hope that you enjoyed your visit, and we look forward to having you back with us :) Warm Regards, Reuben Medina

4 out of 5

Posted by on Oct 27, 2019

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Comment from Hotel Management

Oct 30, 2019 by Reuben

Dear Traveler, Thank you for reviewing your recent stay at Town and Country San Diego! We are delighted to see that you enjoyed your visit, and we look forward to having you back with us soon :) Warm Regards, Reuben Medina

1 out of 5
Booked through Travelocity which did not disclose the hotel was under renovation and the swimming pool had been removed. Hotel customer service informed me they could not help me due to me booking through a third party to with I spent 3 hours on the phone being disconnected several times with Travelocity's over seas customer service which did absolutely nothing for me. Safe to say I will not be using Travelocity again

Posted by on Oct 16, 2019

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Comment from Hotel Management

Nov 21, 2019 by Reuben

Dear Traveler, Thank you for reviewing your recent experience with us. We would like to apologize for any issues your had through your booking site, and we hope that this does not reflect your thoughts on our property. As you mentioned, we are currently undergoing renovations. We are very excited for all of the positive changes these will bring to us and to our guests, and we hope you will be back to experience these changes with us. Warm Regards, Reuben Medina

About the Town and Country San Diego

Location 500 Hotel Circle North, San Diego, CA 92108

Renovations + Closures

The following facilities are closed on Monday, Tuesday, and Wednesday:

  • Children's pool

Property Features

Town and Country San Diego offers its guests 2 outdoor swimming pools, a waterslide, a fitness center, and a children's pool. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite business center. Event space at this hotel measures 200000 square feet (18580 square meters) and includes a conference center. Tour/ticket assistance, multilingual staff, and gift shops/newsstands are also featured at the family-friendly Town and Country San Diego. An area shuttle within 3 mi is available for a fee. Parking is available for a fee. Smoking is allowed in designated areas at this 3.5-star San Diego hotel.

  • 704 guestrooms or units
  • 10 levels
  • 8 buildings
  • 2 dining venues
  • 200000 sq ft of conference space
  • 18580 sq m of conference space
  • Built in 1953
  • Bar or lounge
  • Coffee shop
  • Deli
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Children's pool
  • Waterslide
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: San Diego Intl. Airport (SAN) (11 km / 6.8 mi)
  • Train station: San Diego-Old Town Transit Center (3.6 km / 2.2 mi)
  • Metro station: Fashion Valley Transit Center Station (0.7 km / 0.4 mi)
  • Property shuttles: Free shopping center shuttle; area shuttle within 3 mi available for a surcharge
  • Parking: Self parking available for a surcharge

Room Amenities

Town and Country San Diego offers 704 accommodations, which are accessible via exterior corridors and feature safes and complimentary newspapers. Flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This San Diego hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6 AM to 10:30 AM.

The Market - Overlooking the pool, this café specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.

Charlies - Overlooking the garden, this sports bar specializes in barbecue and serves lunch and dinner. A children's menu is available. Open daily.

Room service (during limited hours) is available.

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a fitness center.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Water skiing nearby
  • Golfing nearby
  • Segway rental/tour nearby
  • Surfing/boogie boarding nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Sailing nearby
  • Windsurfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Please note: The lobby is temporarily relocated within the property's convention center until further notice.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75 per pet, per stay
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 30 lbs)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Dog breed restrictions apply at this property. Restricted breeds include but are not limited to: Rottweiler, Doberman Pincher, Chow, Akita and Pit Bull.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas.Contactless check-out is available.Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Electrostatic spray is used for disinfection
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 10 and USD 20 per person (approximately)
  • Self parking fee: USD 25.00 per night (in/out privileges)
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 35.00 (subject to availability)
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Town & Country Resort
  • Town Country Resort
  • Town Country Resort San Diego
  • Town Country San Diego
  • Town And Country Hotel San Diego
  • Town Country San Diego Hotel
  • Town Country Resort Convention Center
  • Town Country San Diego Resort
  • Town Country San Diego
  • Town San Diego San Diego
  • Town and Country San Diego Hotel
  • Town and Country San Diego San Diego
  • Town and Country San Diego Hotel San Diego

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.