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"The front desk staff was excellent. The room seemed clean but had a funny smell to it. Otherwise, it was great. " More

By a verified traveler on Sat 19 Nov 2022

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Hotel Description

Family-friendly 4-star hotel near San Diego Zoo

City center stay

A stay at this Mission Valley hotel places you within half a mile (1 km) of Hotel Circle and 2 miles (3 km) of University of San Diego. Mission Bay and San Diego Zoo are also within 3 miles (5 km).

Onsite dining, 2 outdoor pools

This hotel features 2 restaurants, 2 outdoor pools, and a gym. There's fun for all ages with a children's pool and a waterslide, and families will appreciate the onsite laundry facilities. Unwind with a drink at the bar/lounge and enjoy free perks like WiFi in public areas and a shopping center shuttle.

Room, 1 King Bed, Accessible (Marco Polo)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$130* Per night/room Dec 14 - Dec 15

Classic Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Classic Suite, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds (Trendy)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Accessible (Marco Polo)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed (Snazzy)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Town and Country San Diego ratings based on 20 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Town and Country San Diego

Everyone (8) Family (7)
4 out of 5
The front desk staff was excellent. The room seemed clean but had a funny smell to it. Otherwise, it was great.

Posted by on Nov 19, 2022

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Comment from Hotel Management

Nov 21, 2022 by Reuben Medina

Dear JANET L,We are happy to hear that you enjoyed your stay with us at the Town and Country Resort. Thank you for taking time to leave this review of your visit. We enjoyed having you as our guest. Please come back and visit again soon.Best regards,Reuben MedinaDirector of Operations

2 out of 5

Posted by , from JACKSON on Jul 17, 2022

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Comment from Hotel Management

Oct 17, 2022 by Reuben Medina

Dear Brooke,Thank you for the feedback of your recent stay with us. We regret that your visit was anything less than extraordinary, and would like to sincerely apologize for the issues you experienced. We appreciate you providing this information, so we can work to make improvements. We hope that you'll return and give us another opportunity to provide you with a better stay in the future.Sincerely,Reuben MedinaDirector of Operations

5 out of 5

Posted by on Jun 5, 2022

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5 out of 5
The location of the property is excellent. It is next to the mall and next to the train station. The train can drop you off to downtown San Diego, Gad lamp district and the San Diego baseball stadium and more. The pool and the slide are great for kids. Beautiful grounds.

Posted by on Apr 23, 2022

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Comment from Hotel Management

May 10, 2022 by Reuben Medina

Dear Lilia, We are delighted to hear that your recent stay with us at the Town and Country Resort was excellent. It was our pleasure to have you as our guest. Thank you for taking the time to review your visit. We look forward to welcoming you back the next time you’re in San Diego. Many thanks, Reuben Medina Director of Operations

2 out of 5
Too many hidden fees just to use the pool and parking

Posted by on Nov 16, 2021

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Comment from Hotel Management

Nov 17, 2021 by Reuben Medina

Dear Barb, Thank you for choosing to stay with us. We regret that your visit was anything less than extraordinary. Regarding our fees, we strive to be completely transparent by listing them on our website and reservation emails – my apologies if you did not feel well informed. Thank you for your feedback and we do hope you try us again in the future. We’d love another opportunity to serve you and provide a better experience. Sincerely, Reuben Medina Director of Operations

5 out of 5
Wonderful grounds with space to relax. Excellent dining facilities. Very attentive, Professional, helpful staff!

Posted by on Oct 18, 2021

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Comment from Hotel Management

Oct 19, 2021 by Reuben Medina

Dear James, It’s always wonderful to hear when we’ve achieved our goal of providing a top-notch experience for our guests at the Town and Country Resort San Diego. Thank you for taking the time to let us know. We’re thrilled you found the grounds relaxing, dining excellent and staff attentive, professional and helpful. It was our pleasure to have you as our guest. We hope to serve you again on your next visit to San Diego. Warmest regards, Reuben Medina Director of Operations

1 out of 5
I had a terrible checkin process. I arrived at 12 am after 2 flight delays. I was given terrible directions to my room. I should have been taken on the cart. I was in tears by the time I found my room 40 minutes later. There were also stairs to get to the second floor of the happy camper area. I had to drag my two bags up concrete stairs with no elevator. I told the manager and all she offered was a 30 minute late check in. I do not recommend this hotel if you’re checking in late. Very disappointed and completely unacceptable. Also, I was a woman traveling solo, an escort would have been nice for that reason.

Posted by on Sep 8, 2021

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Comment from Hotel Management

Sep 10, 2021 by Reuben Medina

Dear Kathryn, First of all, thank you for taking the time to post this review for your recent stay with us. My apologies for the difficulty you had finding your room and the lack of assistance by staff. The experience you are describing is not one that we want any of our guests to have. Please feel free to reach out to me if you would like to discuss this further. Sincerely, Reuben Medina Director of Operations

4 out of 5
First time visiting I liked the service, food, and pool.

Posted by on Sep 6, 2021

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Comment from Hotel Management

Sep 7, 2021 by Reuben Medina

Dear Simon, Wonderful to have you with us for your first visit to the Town and Country Resort. So glad to hear you liked the service, food, and pool. It was our pleasure to have you stay with us. With so much to see and do in San Diego, there’s always a reason to return. We look forward to welcoming you back soon. Warm regards, Reuben Medina Director of Operations

4 out of 5
We liked pool, room, friendly employees, MTS but we didn't like that our room wasn't tidy up on day two and I had to drag my luggage up & down the stairs.

Posted by on Aug 27, 2021

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Comment from Hotel Management

Sep 9, 2021 by Reuben Medina

Dear Andrew, We are so pleased that you enjoyed the Town and Country Resort during your recent visit. Thank you for choosing to stay with us and for sharing that you liked the pool, your room, our friendly employees, and our MTS accessibility. Our apologies that Covid guidelines call for limiting room cleaning to every third day, and also that you had to take your luggage on the stairwell. It was our pleasure to have you and we hope you’ll come back so we can provide you with an even better stay in the future. There’s always more to see and do in San Diego, so please come visit us again soon. With gratitude, Reuben Medina Director of Operations

1 out of 5

Posted by on Aug 8, 2021

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About the Town and Country San Diego

Location 500 Hotel Circle North, San Diego, CA 92108

Property Features

Town and Country San Diego offers its guests 2 outdoor swimming pools, a waterslide, a fitness center, and a children's pool. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite business center. Event space at this hotel measures 200000 square feet (18580 square meters) and includes a conference center. A terrace, tour/ticket assistance, and multilingual staff are also featured at the family-friendly Town and Country San Diego. An area shuttle within 3 mi is available for a fee. Parking is available for a fee. Smoking is allowed in designated areas at this 4-star San Diego hotel.

  • 704 guestrooms or units
  • 10 levels
  • 8 buildings
  • 2 dining venues
  • 200000 sq ft of conference space
  • 18580 sq m of conference space
  • Built in 1953
  • Deli
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Children's pool
  • Waterslide
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Old Town Transit Center (3.6 km / 2.2 mi)
  • Metro station: Fashion Valley Transit Center Station (0.7 km / 0.4 mi)
  • Property shuttles: Free shopping center shuttle; area shuttle within 3 mi available for a surcharge
  • Parking: Self parking available for a surcharge

Room Amenities

Town and Country San Diego offers 704 accommodations, which are accessible via exterior corridors and feature iPod docking stations and safes. 50-inch LCD televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

  • IPod dock
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6 AM to 10:30 AM.

The Market - Overlooking the pool, this café specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.

Charlies - Overlooking the garden, this sports bar specializes in barbecue and serves lunch and dinner. A children's menu is available. Open daily.

Room service (during limited hours) is available.

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a fitness center.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Water skiing nearby
  • Golfing nearby
  • Segway rental/tour nearby
  • Surfing/bodyboarding nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Sailing nearby
  • Windsurfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Please note: The lobby is temporarily relocated within the property's convention center until further notice.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75 per pet, per stay
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 30 lbs)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Dog breed restrictions apply at this property. Restricted breeds include but are not limited to: Rottweiler, Doberman Pincher, Chow, Akita and Pit Bull.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Electrostatic spray is used for disinfection
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Pets allowed in specific rooms only
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Children stay free - maximum age 17
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 22.50 per accommodation, per night

The resort fee includes:

  • Pool access
  • Fitness center access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 10 and USD 20 per person (approximately)
  • Self parking fee: USD 25.00 per night (in/out privileges)
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 100.00 (subject to availability)
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Town & Country Resort
  • Town Country Resort
  • Town Country Resort San Diego
  • Town Country San Diego
  • Town And Country Hotel San Diego
  • Town Country San Diego Hotel
  • Town Country Resort Convention Center
  • Town Country San Diego Resort
  • Town Country San Diego
  • Town San Diego San Diego
  • Town and Country San Diego Hotel
  • Town and Country San Diego San Diego
  • Town and Country San Diego Hotel San Diego

You should know

  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.