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4.2 out of 5

"Customer service not friendly " More

By a verified traveler on Tue 16 May 2023

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Hotel Description

3.5-star guestrooms with comfy beds

Close to airport

You'll find Burlingame Golf Center and GoKart Racer within 2 miles (3 km) of this hotel. Bayfront Park and Coyote Point Park are also within 2 miles (3 km).

Business services

A gym, self parking, and laundry facilities are featured at this hotel. WiFi in public areas is free. Traveling on business? Take advantage of the 24-hour business center, laundry service, and airport shuttle.

Standard Room

Bed Count 1 Twin Bed Maximum Occupancy 2 Max
$96* Per night/room Jun 30 - Jul 1

Premium Room, 1 Queen Bed, Refrigerator

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 1 Queen Bed, Accessible (Transfer Shower)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 1 Queen Bed, Accessible (Transfer Shower)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Suite, 1 King Bed (Plaza)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Room

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Crowne Plaza San Francisco Airport, an IHG Hotel ratings based on 24 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Crowne Plaza San Francisco Airport, an IHG Hotel

Everyone (14) Couples (4) Family (6)
2 out of 5
I rented this property base on the fact the property amenities, on their website listed Pool and sauna as a ammenity, but at check in said pool and Sauna not available. Very dissatisfy customer here

Posted by on May 29, 2023

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3 out of 5
Customer service not friendly

Posted by on May 16, 2023

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1 out of 5

Posted by on Mar 28, 2023

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3 out of 5
Beware: In case you didn't notice (like I didn't), they charge you an extra $24/night for parking. This was especially disappointing to me as the person who checked me in said I could just say my room number to the parking attendant and it would be taken care of, but she apparently didn't realize that Travelocity reservations don't include parking after all. When I noticed the extra charge on my credit card, I called and was told bluntly that my reservation did not include parking, so there was nothing I could do. Oh well, other than that fun little surprise, it was a nice enough place to stay. A little on the dated side, but clean and comfortable.

Posted by , from LONGMONT on Mar 20, 2023

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5 out of 5
Very accommodating

Posted by on Dec 22, 2022

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5 out of 5
Convenient to the airport.

Posted by on Nov 2, 2022

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4 out of 5

Posted by on Oct 17, 2022

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5 out of 5

Posted by , from San Jose on Dec 28, 2021

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4 out of 5
We stayed at this hotel because we could park our car in the gated lot (using SpotHero) and then get a shuttle to and from the airport. Very convenient, and the longterm parking is quite reasonable. There is really only one restaurant that is close enough to walk to, but the hotel does have some snacks, soup, candy, etc. which can be purchased. We will stay here again.

Posted by , from Modesto on Nov 20, 2021

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Comment from Hotel Management

Jan 4, 2022 by Crowne Plaza Team

Thank you so much for the feedback!

4 out of 5
We chose to stay in this hotel for two main reasons: it's near the airport and has shuttle service, and it also has a parking lot where you can leave your car for a very reasonable daily fee (SpotHero). The shuttle to the airport costs $5 per person, something we have never paid before. There is really only one restaurant near enough to walk to, but the hotel does have snacks/ramen/candy for sale. Just because of the convenience for the airport, we will definitely stay here again.

Posted by , from Modesto on Nov 20, 2021

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Comment from Hotel Management

Jan 4, 2022 by Crowne Plaza Team

Thank you so much for the feedback!

About the Crowne Plaza San Francisco Airport, an IHG Hotel

Location 1177 Airport Blvd, Burlingame, CA 94010

Property Features

Public spaces have free WiFi and wired Internet. There's an onsite 24-hour business center. An airport shuttle at scheduled times is available for a fee. A fitness center, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Crowne Plaza San Francisco Airport, an IHG Hotel. For a fee, parking is available. This 3.5-star Burlingame hotel is smoke free.

  • 309 guestrooms or units
  • 10 levels
  • 1 sq m of conference space
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge)

Transport

  • Train station: Broadway Station (0.6 km / 0.4 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Crowne Plaza San Francisco Airport, an IHG Hotel offers 309 accommodations with safes and complimentary newspapers. Pillowtop beds feature premium bedding. 37-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • Pillowtop beds
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility (in select rooms)
  • Assistive listening devices in meeting rooms
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 50 per pet, per stay, plus a one-time cleaning fee of USD 50 and a deposit of USD 100.00 per stay
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts major credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts major credit cards, Visa, Mastercard, American Express, Discover, and JCB International. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Car required
  • Staffed front desk
  • Social distancing measures are in place
  • No cribs (infant beds) available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 5.00 per person (one-way)
  • Self parking fee: USD 24 per night (in/out privileges)
  • Pet deposit: USD 100.00 per stay
  • Pet fee: USD 50 per pet, per stay plus USD 50 one-time cleaning fee
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Hotel San International Airport Francisco
  • Crowne Plaza San Francisco International Airport
  • Crowne Plaza San Francisco Airport Hotel
  • Crowne Plaza San Francisco Airport
  • Crowne Plaza San Francisco Airport - Burlingame Hotel Burlingame
  • Crowne Plaza Burlingame
  • Crowne Plaza Hotel Burlingame
  • Crowne Plaza San Francisco Airport
  • Crowne Plaza San Francisco Airport, an IHG Hotel Hotel
  • Crowne Plaza San Francisco Airport, an IHG Hotel Burlingame

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.