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4.6 out of 5

"Maricela Gonzalez at the front desk was phenomenal—very helpful, pleasant, understanding and accommodating. The Room had a fun, modern decor; bathro ... " More

By a verified traveler on Mon 31 Jan 2022

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Hotel Description

4-star Art Deco hotel near Pier 39

Central San Francisco getaway

A stay at this Union Square hotel places you within half a mile (1 km) of Moscone Convention Center and 2 miles (3 km) of Pier 39. Oracle Park and Lombard Street are also within 2 miles (3 km).

Renovated in 2019

This hotel features a restaurant, a 24-hour gym, and a bar/lounge. Traveling on business? Take advantage of the 6 conference rooms, 24-hour business center, and valet parking. WiFi in public areas is free.

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$169* Per night/room Oct 16 - Oct 17

Luxury Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Double Room, 2 Double Beds, Accessible

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Hotel Zelos San Francisco, a Viceroy Urban Retreat ratings based on 8 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hotel Zelos San Francisco, a Viceroy Urban Retreat

Everyone (5) Couples (2)
4 out of 5
Maricela Gonzalez at the front desk was phenomenal—very helpful, pleasant, understanding and accommodating. The Room had a fun, modern decor; bathroom had a big jacuzzi; the partial view was nice. Dirty Habit is a good bar and decent restaurant with nice outdoor space. The tv had no hdmi options or apps, so we couldn’t stream or play Xbox (kind of outdated tech); there’s no coffee maker; none of the windows opened even a little bit, so no fresh air/ventilation. There’s an “amenities fee” that seems unnecessary. I’d stay again.

Posted by , from San Francisco on Jan 31, 2022

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Comment from Hotel Management

Jan 31, 2022 by Ben, Front Office Manager

Thank you Linda for the great review! We appreciate the compliments on the room decor, as well as the great tub in the Luxury King rooms. I'm very happy that you had a great experience at Dirty Habit. Next time you stay here, we will send up a coffee maker to your room as it is part of the benefits of the guest amenity fee. I will pass on the feedback about the TVs to my management team. I hope that the next time you stay in San Francisco, we will see you at Hotel Zelos again.

5 out of 5
Everthing is clean, front desk is nice and helpful

Posted by on Feb 16, 2020

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Comment from Hotel Management

Feb 16, 2020 by hz

Thank you for choosing Hotel Zelos during your visit to San Francisco. We appreciate the feedback and hope to see you in the near future.

4 out of 5

Posted by on Oct 6, 2019

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Comment from Hotel Management

Oct 6, 2019 by hz

Thank you for choosing Hotel Zelos during your visit to San Francisco. We appreciate the feedback and hope to see you in the near future.

4 out of 5
great location and very clean, friendly staff, comfortable

Posted by on May 21, 2019

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Comment from Hotel Management

May 23, 2019 by gp

Thank you for choosing Hotel Zelos during your visit to San Francisco. We appreciate the feedback and hope to see you in the near future.

5 out of 5

Posted by on Apr 30, 2019

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Comment from Hotel Management

May 2, 2019 by gp

Thank you for choosing Hotel Zelos during your visit to San Francisco. We appreciate the feedback and hope to see you in the near future.

5 out of 5
Nice decor, good attention to detail, and good irons!

Posted by on Apr 26, 2019

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Comment from Hotel Management

Apr 27, 2019 by GP

Thank you for choosing Hotel Zelos during your visit to San Francisco. We appreciate the feedback and hope to see you in the near future.

5 out of 5

Posted by on Apr 23, 2019

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Comment from Hotel Management

Apr 24, 2019 by gp

Thank you for choosing Hotel Zelos during your visit to San Francisco. We appreciate the feedback and hope to see you in the near future.

5 out of 5
The staff were amazing and made the stay exceptional!

Posted by on Jan 2, 2019

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Comment from Hotel Management

Jan 31, 2019 by Damien Savonn

Thank you for choosing Hotel Zelos during your visit to San Francisco. We appreciate the feedback and hope to see you in the near future.

About the Hotel Zelos San Francisco, a Viceroy Urban Retreat

Location 12 4th St., San Francisco, CA 94103

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. There's an onsite 24-hour business center. Public spaces have free WiFi. Event space at this hotel measures 5000 square feet (465 square meters) and includes conference space. A 24-hour fitness center, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Hotel Zelos San Francisco, a Viceroy Urban Retreat. Parking is available for a fee. A complete renovation of Hotel Zelos San Francisco, a Viceroy Urban Retreat was completed in June 2019. This 4-star San Francisco hotel is smoke free.

  • 202 guestrooms or units
  • 5000 sq ft of conference space
  • 465 sq m of conference space
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Train station: San Francisco Station (1.3 km / 0.8 mi)
  • Metro station: Market St & Stockton St Stop (0.1 km / 0.1 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Hotel Zelos San Francisco, a Viceroy Urban Retreat offers 202 accommodations with laptop-compatible safes and complimentary newspapers. Beds feature premium bedding. Televisions come with pay movies. Bathrooms include shower/tub combinations, bathrobes, designer toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Television
  • Movies for purchase
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 7:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.

Dirty Habit - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Golfing nearby
  • Boat tours nearby
  • Surfing/bodyboarding nearby
  • Sailing nearby
  • Windsurfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 2:00 AM

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 30.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75.00 per pet, per stay
  • Maximum 2 per room
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Parcel deliveries will be accepted only for guests in house for a fee per package. The hotel cannot be held responsible for lost or damaged goods.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast and dinner, and also through room service. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global), SafeStay (AHLA - USA), and Intertek Cristal (3rd party expert - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Carbon monoxide detector
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 33.77 per accommodation, per night

The resort fee includes:

  • Fitness center access
  • Business center/computer access
  • Internet access
  • Phone calls
  • Concierge service
  • Additional inclusions

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 10 and USD 20 per person (approximately)
  • Valet parking fee: USD 55.00 per day (in/out privileges)
  • Pet fee: USD 75.00 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Palomar San Francisco
  • Hotel San Francisco Palomar
  • Palomar
  • Palomar Hotel San Francisco
  • Palomar San Francisco
  • Palomar San Francisco Hotel
  • San Francisco Hotel Palomar
  • San Francisco Palomar
  • San Francisco Palomar Hotel
  • Hotel Zelos San Francisco
  • Hotel Zelos
  • Zelos San Francisco
  • Hotel Palomar San Francisco a Kimpton Hotel
  • Hotel Zelos San Francisco
  • Hotel Zelos San Francisco, a Viceroy Urban Retreat Hotel
  • Hotel Zelos San Francisco, a Viceroy Urban Retreat San Francisco

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.