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4.4 out of 5

"Due to the "pandemic", there was no restaurant, no room service, no mini wet bar in room, and no bar. A no frills stay, which was quite upsetting. " More

By a verified traveler on Fri 04 Sep 2020

Hotel Description

4-star historic hotel near San Francisco Museum of Modern Art

City center stay

Within a 10-minute walk of this Downtown San Francisco hotel, you'll find 555 California Street and SHN Curran Theatre. San Francisco Museum of Modern Art and Moscone Convention Center are also within 2 miles (3 km).

Business services

A restaurant and a fitness center are featured at this hotel. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. Dry cleaning, luggage storage, and concierge services are also on offer.

Free Internet, iPod docks

The 382 guestrooms offer free WiFi and free wired Internet, flat-screen TVs with digital channels, and iPod docks. Other amenities include 24-hour room service, minibars, and coffee/tea makers. Housekeeping is available on request.

Standard Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$126* Per night/room Nov 19 - Nov 20

Deluxe Suite, 1 King Bed, Terrace

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 King Bed, Terrace

Bed Count 1 King Bed Maximum Occupancy 3 Max

Luxury Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

InterContinental Mark Hopkins ratings based on 14 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for InterContinental Mark Hopkins

Everyone (8) Couples (1) Family (4)
5 out of 5

Posted by on Oct 13, 2020

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Comment from Hotel Management

Oct 14, 2020 by Emily N.

Thank you for the rating. We hope to welcome you back again soon!

3 out of 5
Due to the "pandemic", there was no restaurant, no room service, no mini wet bar in room, and no bar. A no frills stay, which was quite upsetting.

Posted by , from San Francisco on Sep 4, 2020

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Comment from Hotel Management

Sep 5, 2020 by Hotel Staff

We apologize for not having all amenities are available during your stay. We are adhering to the city ordinance and cdc guidelines to ensure everyone are safe while staying with us.

4 out of 5

Posted by on Aug 23, 2020

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Comment from Hotel Management

Aug 28, 2020 by Emily Nichols

Thank you for the rating! We hope to welcome you back again soon.

5 out of 5
Excellent location. Staff were great. Physically a little old, can use an update.

Posted by on Mar 2, 2020

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2 out of 5
This property is a historic beautiful building but the rooms and lobby are in desperate need of an update. The have this small full size beds and the water pressure in the bathroom is very bad, you cant call this a showers it’s more like trickle of water!!! Excellent location but not a high end property as described

Posted by , from Miami FL on Feb 22, 2020

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5 out of 5
Best was that it was so close to The Masonic where we saw a show!

Posted by on Jan 3, 2020

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5 out of 5
Second time here. Enjoy the holiday everyone helpful

Posted by on Dec 29, 2019

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5 out of 5
Beautiful hotel. The Top of the Mark is amazing. Great sunset views. My only complaint is the elevators. Not enough and too small. But it’s old. So I guess it’s to be expected.

Posted by on Dec 27, 2019

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3 out of 5
The staff and management were attentive and welcoming

Posted by on Dec 2, 2019

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5 out of 5
The entire staff was friendly and courteous. Always wanting to make sure your needs were satisfied.

Posted by , from Maryville, TN on Jun 2, 2019

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About the InterContinental Mark Hopkins

Location 999 California Street, San Francisco, CA 94108

Renovations + Closures

The following facilities or services will be unavailable from August 10 2020 to September 30 2020 (dates subject to change):

  • Bar/Lounge(s)
  • Dining venue(s)

Property Features

There's a restaurant on site. Public spaces have free WiFi and wired Internet. There's an onsite business center. A fitness center, multilingual staff, and concierge services are also featured at the business-friendly InterContinental Mark Hopkins. Parking is available for a fee. This 4-star San Francisco hotel is smoke free.

  • 382 guestrooms or units
  • 16 levels
  • Built in 1926
  • Dining venue
  • Charging station for electric cars
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Valet parking (surcharge)

Transport

  • Airport: San Francisco Intl. Airport (SFO) (23.6 km / 14.7 mi)
  • Train station: San Francisco Station (2.5 km / 1.5 mi)
  • Metro station: California St & Mason St Stop (0.1 km / 0.1 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

InterContinental Mark Hopkins offers 382 air-conditioned accommodations with iPod docking stations and minibars. 44-inch flat-screen televisions come with premium digital channels and pay movies. Bathrooms include bathrobes, designer toiletries, complimentary toiletries, and hair dryers. This San Francisco hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include safes and coffee/tea makers. Housekeeping is provided on request.

  • Minibar
  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Digital channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Housekeeping (on request)
  • Weekday newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy continental breakfast on weekdays from 6:30 AM to 11:00 AM and on weekends from 6:30 AM to noon.

InterContinental Mark Hopkins has a restaurant on site.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 3 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets are welcome and stay free
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast, lunch, and dinner.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of Clean Promise (IHG) guidelines.The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Pets allowed (no fees)
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: USD 15.00 for adults and USD 7.00 for children (approximately)
  • Valet parking fee: USD 73 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • InterContinental Hopkins
  • InterContinental Mark
  • InterContinental Mark Hopkins
  • InterContinental Mark Hopkins Hotel
  • InterContinental Mark Hopkins Hotel San Francisco
  • InterContinental Mark Hopkins San Francisco
  • Mark Hopkins InterContinental
  • Intercontinental Mark Hopkins San Francisco Hotel San Francisco
  • InterContinental Mark Hopkins Hotel
  • San Francisco Intercontinental
  • InterContinental Mark Hopkins San Francisco
  • InterContinental Mark Hopkins Hotel San Francisco

You should know

  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation.

Awards & Affiliations

The property is a member of Historic Hotels of America.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.