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4.2 out of 5
Very good!
See all 19 travelocity Reviews

" Great helpful staff " More

By a verified traveler on Wed 20 Oct 2021

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Room, 1 Queen Bed (Cosy)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$190* Per night/room Feb 4 - Feb 5

Suite, 1 Bedroom (Dining Area, Sunroom Access)

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Classic Room

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Suite, 1 Bedroom (Dining Area)

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Presidential Suite

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Suite, 1 Bedroom (Sun Room Access)

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

InterContinental Mark Hopkins, an IHG Hotel ratings based on 19 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for InterContinental Mark Hopkins, an IHG Hotel

Everyone (10) Couples (4) Family (5)
4 out of 5

Posted by on Mar 24, 2022

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5 out of 5
Great helpful staff

Posted by on Oct 20, 2021

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Comment from Hotel Management

Oct 21, 2021 by Firas

Dear Harriet H, I am delighted that we were able to be of service to you during your stay. We hope to get the opportunity to welcome you back in the near future. Sincerely, Firas

2 out of 5
This was an incredibly disappointing stay. This hotel fronts as old world elegance and five star sophistication. Staff is arrogant and rude, beds are lumpy and incredibly uncomfortable, linens feel like slick plastic and both of our queen size beds were short-sheeted. Not one of the four of us had a decent nights sleep. We had very loud neighbors - not the hotels fault - but we could hear the people in the next rooms next to us and across the hall as if they were sitting in our room. Rooms need upgrading - peeling paint and wallpaper and lack of overall attention felt more like we were in a forgotten haunted hotel with only glimpses of its past glory years. Couldn’t wait to get out of there.

Posted by on Aug 12, 2021

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Comment from Hotel Management

Aug 25, 2021 by JG

Thank you for staying with us. We appreciate your feedback. We will address your issues to hotel managers.

5 out of 5

Posted by on Jul 29, 2021

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5 out of 5
The staff was the difference. I felt apricated as a guest of the hotel.

Posted by on Jul 29, 2021

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Comment from Hotel Management

Jul 29, 2021 by Firas

Thank you very much for highlighting our staff in your feedback. We are eager to welcome you back in the near future. Sincerely, Firas

5 out of 5
Great location! Beautiful room. Very clean hotel and friendly staff.

Posted by on Jul 28, 2021

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Comment from Hotel Management

Jul 29, 2021 by Firas

Thank you so much for all the love! We hope to welcome you back soon. Sincerely, Firas

5 out of 5

Posted by on Jun 26, 2021

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Comment from Hotel Management

Jul 14, 2021 by JG

Thank you for taking the time to do the survey. We really appreciate it.

4 out of 5
Wonderful experience I will definitely be back

Posted by on Jun 19, 2021

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Comment from Hotel Management

Jun 20, 2021 by Firas

Thank you for your feedback. We are delighted you had a wonderful experience! Thank you, Firas

5 out of 5

Posted by on Apr 7, 2021

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Comment from Hotel Management

Apr 19, 2021 by JG

Thank you for taking the time to do a survey. We really appreciate it.

3 out of 5
The hotel was not ready to open this past weekend. They didn’t have enough doormen, Top of the Mark was closed, and NO ROOM SERVICE. You could order grab and go food next to lobby, but you can’t order ahead, you must pick up your own food, and you can’t charge the food to your room. No minibar, no refrigerators, no jacuzzi, no ice above the 11th floor. Very disappointing for my birthday weekend in a Junior Suite on the 17th floor.

Posted by on Apr 7, 2021

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Comment from Hotel Management

Apr 12, 2021 by Ria

We are sorry we didn't meet your expectations. We are adjusting as we progress in the month due to unpredictability of occupancy as we opened. This is not what we known for as we pride ourselves in giving a wonderful experience to our guests.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.