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4.3 out of 5

"The staff provided excellent customer service had a beautiful view from the room will stay there again. " More

By a verified traveler on Wed 04 Sep 2019

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Hotel Description

4.5-star luxury hotel near Oracle Park

Oceanside stay

Your stay at this Downtown San Francisco hotel places you within 2 miles (3 km) of Oracle Park and Pier 39. San Francisco Museum of Modern Art and Moscone Convention Center are also within 2 miles (3 km).

Business services

This hotel features a restaurant, a 24-hour gym, and a bar/lounge. Traveling on business? Take advantage of the 15 conference rooms, free WiFi in public areas, and valet parking. A terrace, a snack bar/deli, and a grocery/convenience store are also on offer.

Room, 1 King Bed, Accessible, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)

Bed Count 1 King Bed Maximum Occupancy 3 Max
$170* Per night/room Jun 29 - Jun 30

Room, 2 Queen Beds, Accessible, Non Smoking (Hearing Accessible)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Accessible, Non Smoking (Mobility/Hearing Accessible, Tub)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Non Smoking (Hearing Accessible)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Accessible, Non Smoking (Mobility/Hearing Accessible, Tub)

Bed Count 1 King Bed Maximum Occupancy 3 Max

JW Marriott San Francisco Union Square ratings based on 4 Verified Reviews

Review Summary
4.2 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for JW Marriott San Francisco Union Square

Everyone (3) Couples (1)
5 out of 5

Posted by on Aug 8, 2021

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5 out of 5
The staff provided excellent customer service had a beautiful view from the room will stay there again.

Posted by on Sep 4, 2019

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4 out of 5
Came to San Francisco to see a baseball game. The hotel was reasonably priced. However, I thought the parking fee and tax were exceptionally high ($66 per night plus tax).

Posted by , from Pittsburgh on Aug 15, 2018

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3 out of 5

Posted by on Mar 24, 2022

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Comment from Hotel Management

Nov 28, 2022 by Director of Rooms

Dear Diana, We hope that overall you enjoyed your visit, and we would love to have another opportunity to welcome you back for a seamless experience. Best Regards,Anthony Le,Director of Rooms

About the JW Marriott San Francisco Union Square

Location 515 Mason Street, San Francisco, CA 94102

All-inclusive Details

  • Gratuities not included

Property Features

Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 4352 square feet (404 square meters) and includes conference space. A 24-hour fitness center, a terrace, and tour/ticket assistance are also featured at the luxury JW Marriott San Francisco Union Square. Parking is available for a fee. This 4.5-star San Francisco hotel is smoke free.

  • 1 building
  • 344 guestrooms or units
  • 21 levels
  • 4352 sq ft of conference space
  • 404 sq m of conference space
  • Built in 1987
  • Deli
  • Charging station for electric cars
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Convenience store
  • Terrace
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Grocery/convenience store
  • Snack bar/deli

Internet

Available in all rooms: WiFi (surcharge) , Wired internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Train station: San Francisco Station (2.1 km / 1.3 mi)
  • Metro station: Powell St & Post St Stop (0.2 km / 0.1 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

JW Marriott San Francisco Union Square offers 344 accommodations with laptop-compatible safes and coffee/tea makers. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. 55-inch Smart televisions come with premium cable channels and Netflix. Rooms have partially open bathrooms. Bathrooms include bathtubs or showers, bathrobes, designer toiletries, and complimentary toiletries. This San Francisco hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include hair dryers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • Bathrooms are partially open
  • Pillowtop beds
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Netflix
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Pillow options
  • Shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Weekday newspapers (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Level III Restaurant - This restaurant specializes in Californian cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Level III Bar - This bar specializes in Californian cuisine and serves lunch and dinner. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Horse riding nearby
  • Surfing/bodyboarding nearby
  • Golfing nearby
  • Sailing nearby
  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 4 PM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 100 per accommodation, per stay, plus a deposit of USD 100 per stay
  • Weight limit: 25 lbs per pet
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property uses eco-friendly cleaning products

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. This property uses eco-friendly cleaning products. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott). This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global), GBAC STAR Facility Accreditation (global expert), and COVID-19 Guidelines (CDC).

  • Property follows sanitization practices of COVID-19 Guidelines (CDC)
  • Property follows sanitization practices of GBAC STAR Facility Accreditation (global expert)
  • Comprehensive recycling policy
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Water dispenser use by guests actively encouraged
  • Security system
  • Debit cards not accepted
  • Staffed front desk
  • Carbon monoxide detector
  • LGBTQ friendly
  • Smoke detector
  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 25 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 14.95 per day (rates may vary)
  • Fee for in-room wired Internet: USD 17.95 per day (rates may vary)
  • Valet parking fee: USD 78 per night (in/out privileges)
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • JW Marriott Hotel San Francisco Union Square
  • JW Marriott San Francisco Union Square
  • Jw Marriott San Francisco Union Square Hotel San Francisco
  • Marriott San Francisco
  • Pan Pacific Hotel San Francisco
  • San Francisco Jw Marriott
  • JW Marriott San Francisco Union Square Hotel
  • JW Marriott San Francisco Union Square Hotel
  • JW Marriott San Francisco Union Square San Francisco
  • JW Marriott San Francisco Union Square Hotel San Francisco

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.