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"Front desk was super helpful and friendly " More

By a verified traveler on Wed 28 Apr 2021

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Hotel Description

4-star romantic hotel in Redwood Shores

On bay

Your stay at this Redwood Shores hotel places you within 2 miles (3 km) of Marlin Park and Hiller Aviation Museum. Laurie Meadows Park and Los Prados Park are also within 3 miles (5 km).

Business services

This hotel features an outdoor pool and a 24-hour gym. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Self parking, a coffee shop, and a snack bar/deli are also offered.

WiFi, flat-screen TVs

Boasting comforts such as Egyptian cotton sheets and down comforters, the 421 guestrooms offer thoughtful touches like bathrobes and slippers. Other amenities include WiFi, room service, and flat-screen TVs with digital channels.

Superior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Pullman San Francisco Bay ratings based on 22 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Pullman San Francisco Bay

Everyone (10) Couples (3) Family (8)
1 out of 5
Clean

Posted by on Sep 12, 2021

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Comment from Hotel Management

Sep 13, 2021 by Hotel Management

Thank you for taking the time to rate our property. We would like to apologize for not exceeding your expectations. We hope that you’ll give us a second chance in the future to provide you with a better experience.

5 out of 5
Nice place

Posted by on Jul 11, 2021

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Comment from Hotel Management

Jul 13, 2021 by Hotel Management

Thank you for sharing your positive experience with us and with your fellow travelers. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. We look forward to welcoming you back to our hotel in the not-too-distant future.

1 out of 5

Posted by on May 24, 2021

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5 out of 5
Front desk was super helpful and friendly

Posted by on Apr 28, 2021

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Comment from Hotel Management

Apr 29, 2021 by Your Pullman San Francisco Bay Team

Hello Anonymous, thank you for your rating-review. We appreciate your patronage. Warm regards,

3 out of 5

Posted by on Sep 6, 2020

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Comment from Hotel Management

Sep 9, 2020 by Your Pullman San Francisco Bay Team

Thank you for your review rating.

5 out of 5

Posted by on Aug 31, 2020

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Comment from Hotel Management

Aug 31, 2020 by Pullman GM

Thank you very much for sharing your review, we are so glad to know that you enjoyed your stays with us. We remain at your service and look forward to welcoming you back soon. Richard

3 out of 5
They need to update there room and the a/c smells also rooms smell and need A/C needs to be noise free .

Posted by , from San Francisco on Feb 12, 2020

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Comment from Hotel Management

Feb 13, 2020 by Pullman GM

Thank you very much for sharing your review. Your candid feedback is appreciated and valuable, I have shared your comment with the appropriate individuals within the leadership team so that we focus our efforts in improving and better serving you next time you visit us. Please accept our most sincere apologies for the inconvenience you experienced with AC and smell in your room. We remain at your service, Richard

5 out of 5
I really like this place when I came back to San Francisco I will definitely stay here again really nice staffs.

Posted by on Jan 16, 2020

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Comment from Hotel Management

Jan 17, 2020 by Pullman GM

We are glad to know you will stay with us again during your next visit to the San Francisco area, thank you very much for your loyalty to our hotel. We remain at your service and look forward to your return. Thank you for sharing your review. Richard

1 out of 5
Wants me to pay for parking. There’s hella parking NOT paying.

Posted by on Dec 27, 2019

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Comment from Hotel Management

Dec 27, 2019 by Pullman GM

Hello, we trust that you enjoyed your stay with us and that our service levels, cleanliness and condition of our hotel were to your complete satisfaction. We are truly sorry that you were not aware of our parking fees in advance and hope to have the opportunity to welcome you back during you next visit to the Redwood City area. Richard

5 out of 5

Posted by on Aug 18, 2019

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Comment from Hotel Management

Aug 18, 2019 by Bernie K. -Front Office Supervisor

Thank you for choosing to stay at the Pullman Hotel. We are delighted that you enjoyed your stay. We look forward to welcoming you back again!

About the Pullman San Francisco Bay

Location 223 Twin Dolphin Dr, Redwood City, CA 94065

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Pullman San Francisco Bay offers its guests an outdoor pool and a 24-hour fitness center. Along with a coffee shop/café, there's a snack bar/deli on site. You'll find a 24-hour business center on site. Public spaces have free WiFi. Event space at this hotel measures 17000 square feet (1579 square meters). Tour/ticket assistance, multilingual staff, and gift shops/newsstands are also featured at the eco-friendly Pullman San Francisco Bay. Parking is available for a fee. Smoking is allowed in designated areas at this 4-star Redwood City hotel.

  • 1 building
  • 421 guestrooms or units
  • 7 levels
  • 17000 sq ft of conference space
  • 1579 sq m of conference space
  • Built in 1987
  • Coffee shop
  • Deli
  • Poolside lounge chairs
  • Business center (24 hours)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: San Carlos Station (2.5 km / 1.6 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Pullman San Francisco Bay offers 421 accommodations with safes and coffee/tea makers. Beds feature Egyptian cotton sheets, down comforters, and premium bedding. 32-inch flat-screen televisions come with premium digital channels. Bathrooms include shower/tub combinations with rainfall showerheads, bathrobes, slippers, and designer toiletries. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • In-room dining (limited hours)
  • Flat-screen television
  • Digital channels
  • Premium channels
  • Coffee maker
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Down blanket
  • Shower and tub combination
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 50 per pet, per stay
  • Only dogs and cats are allowed
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 21 years old

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, Eurocard, Barclaycard, Preferential Card, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Minimum Spring Break check-in age is 21 years old. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, Eurocard, Barclaycard, Preferential Card, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 3
  • Debit cards
  • Gap period enforced between guest stays - 48 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 9.99 per day (rates may vary)
  • Covered self parking fee: USD 27.00 per night
  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sofitel Hotel
  • Sofitel Hotel San Bay Francisco
  • Sofitel San Francisco Bay
  • Redwood City Sofitel
  • Sofitel Hotel Redwood City
  • Sofitel Redwood City
  • Sofitel San Francisco Bay Hotel Redwood City
  • Sofitel San Francisco Bay Hotel
  • Sofitel San Francisco Bay Redwood City
  • Pullman San Francisco Bay Hotel Redwood City
  • Pullman San Francisco Bay Hotel
  • Pullman San Francisco Bay Redwood City
  • Pullman Francisco Redwood City
  • Pullman San Francisco Bay Hotel
  • Pullman San Francisco Bay Redwood City
  • Pullman San Francisco Bay Hotel Redwood City

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

  • UNESCO sustainable tourism pledge
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.