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4.5 out of 5

"Nicest staff you will ever experience. Family owned. Clearly take pride in their property and business. " More

By a verified traveler on Mon 06 Nov 2023

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Hotel Description

Hotel near Central Park in Alajuela

City center stay

With a stay at this Agonía hotel, you'll be within half a mile (1 km) of Central Park and 2 miles (3 km) of City Mall. Parque Viva is within 6 miles (10 km) and Arte Latino is within 12 miles (20 km).

Terrace

Free WiFi in public areas, a terrace, and a garden are available at this hotel. A snack bar/deli, a picnic area, and dry cleaning are also on offer.

Economy Room - Shared Bathroom

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
$48* Per night/room Apr 15 - Apr 16

Deluxe Room, Private Bathroom

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Superior Room, Private Bathroom (Superior Room)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Classic Room, Private Bathroom

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Comfort Room - Shared Bathroom

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Alajuela City Hotel & Guest House ratings based on 11 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Alajuela City Hotel & Guest House

Everyone (9) Couples (1) Family (1)
5 out of 5
Nicest staff you will ever experience. Family owned. Clearly take pride in their property and business.

Posted by on Nov 6, 2023

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5 out of 5
Feels like home. Both of the men at the reception desk today were incredibly helpful. They assisted me in transitioning to Costa Rica as I’m traveling alone and for the first time here. Looking forward to coming back next month!

Posted by on Nov 4, 2023

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Comment from Hotel Management

Nov 18, 2023 by All AC&Gh Staff

Hey Julie !Thanks for that comment. We appreciate it !That our purpose, make our guests feel like at home. We are grateful to have been part of your journey.

4 out of 5

Posted by on Mar 2, 2023

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Comment from Hotel Management

Apr 10, 2023 by Heather

We apprieciate the review.

5 out of 5
Charles and his staff were incredibly friendly and helpful. They treat you like a really good friend. This hotel is a real gem of an oasis in the heart of Alajuela, right across from the museum and a block from the park. I loved the relaxed atmosphere with a chill tropical vibe. Great architecture and nice landscaping in the courtyard. Whether you're in need of accommodations close to the airport or just to stay in this cool little town, Alajuela City Hotel is a wonderful experience.

Posted by on Jan 22, 2023

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Comment from Hotel Management

Mar 17, 2023 by Heather

AWH... thank you for your kind words. We are so happy that you had a great time with us. Our hotel is totally charming... 100 years old.. :-)

5 out of 5

Posted by on Jan 21, 2023

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3 out of 5
The room was clean and acceptable. The staff was friendly and very helpful. The only downsides: (1) no on-site parking. They have exactly one parking spot that can be used only briefly for loading/unloading. Overnight parking is only available in a nearby pay lot. (2) the hotel is located in a very dense and somewhat sketchy neighborhood ("Alajuela"). It seemed active and safe by day, but I did not enjoy walking the streets after dark.

Posted by , from boulder on Mar 9, 2022

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Comment from Hotel Management

Mar 13, 2022 by Heather

We are sorry you did not feel safe at night. :-( I walk the streets often at night (I am not a local) and never had any issues. It is quite at night with very little cars and people on the streets, so I can understand that it would make it feel "sketchy" but it is not. Just keep your awarness up like you woudl in any city.

5 out of 5
This hotel has so much charm and is beautiful. It’s only a $5 taxi ride and so close to many parks, bars, restaurants, and a lovely pool and spa. The owners are lovely and this will be our go to for traveling around Costa Rica. 💖🌟

Posted by on Jan 19, 2022

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Comment from Hotel Management

Jan 20, 2022 by Heather

A heart and a BOOM!!! Love it! We are so grateful for the wonderful review. We are looking forward to have the opportunity to serve you again in the future.

5 out of 5

Posted by on Aug 12, 2021

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4 out of 5
Very kind owner. A little difficult to find and the gate it tricky. Only one parking spot is available on site for $5/day. Rooms are clean and we really enjoyed our stay here.

Posted by on May 11, 2021

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Comment from Hotel Management

May 13, 2021 by Heather

Your right... the gate can be a little tricky. Once you figure it out it is so obvious... just slide to the right. :-) We look forward to serving you again in the future.

4 out of 5
Shoutle is free for drop off only! Wasn't clearly in the reservation

Posted by on Feb 21, 2020

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Comment from Hotel Management

Feb 24, 2020 by Heather

We are so sorry that you felt like the specifics of our shuttle service was not clear. There is no way to indicate this in the top section of the listing. Through Expeidia there is the opportunity to state the details of amenities later down in the listing. We have specific information as to the details of the service in the Property Amenities section of our listing. It clearly states that the service is for drop off only and between the hours of 5 am and 11 am. We do not feel like the review is a fair indication of our service. For future bookings, be it with us or another provider, we would recommend reading the entire listing as it is full of information about the property and expectation setting.

About the Alajuela City Hotel & Guest House

Location Avenida 3, Calles 2 y Central, Alajuela,

Property Features

There's a snack bar/deli on site. Public spaces have free WiFi. Spa services, a terrace, and tour/ticket assistance are also featured at Alajuela City Hotel & Guest House. This Alajuela hotel is smoke free.

  • 12 guestrooms or units
  • Deli
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi

Transport

  • Train station: San Antonio de Belen Station (8.6 km / 5.3 mi)

Room Amenities

Alajuela City Hotel & Guest House offers 12 accommodations with hair dryers and ceiling fans. This Alajuela hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Bathrooms include showers. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.

  • Shower
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hair dryer
  • Iron and ironing board available
  • Blackout drapes
  • Ceiling fan
  • Wardrobe or closet
  • Toothbrush and toothpaste available

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Handrails in hallways
  • Handrails in stairways

Hotel Policies

Check-in

  • Check-in time ends at 10:00 PM
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation. Guests will receive an email 5 days before arrival with check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive an email 5 days before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Alajuela City Hotel & Guest House

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Cashless transactions are available

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Debit cards not accepted
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Guest will receive an email before arrival 5 days
  • Carbon monoxide detector
  • Smoke detector
  • Noise-free rooms not guaranteed
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • No cribs (infant beds) available
  • Guests will receive an email with special check-in instructions
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: USD 8.00 per night(328 ft away; open 24 hours)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Housekeeping fee: USD 5.00 per stay
  • Credit card charges are subject to a surcharge of 3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Los Volcanes Alajuela
  • Los Volcanes Alajuela
  • Hotel Los Volcanes
  • Alajuela City & Alajuela
  • Alajuela City Hotel & Guest House Hotel
  • Alajuela City Hotel & Guest House Alajuela
  • Alajuela City Hotel & Guest House Hotel Alajuela

You should know

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.