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"Spacious. Could use update on TV monitor. " More

By a verified traveler on Fri 25 Nov 2022

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Hotel Description

3-star hotel near SAP Center at San Jose

In San Jose

With a stay at this well-placed hotel, you'll be half a mile (1 km) from SAP Center at San Jose and within 2 miles (3 km) of San Jose Convention Center. Santana Row Shopping Center and Winchester Mystery House are also within 3 miles (5 km).

Round-the-clock service

This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. A computer station, luggage storage, and laundry facilities are also on offer.

Basic Single Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max
$90* Per night/room Dec 5 - Dec 6

Room, 2 Queen Beds (No Jacuzzi Tub)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed (No Jacuzzi Tub)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Arena Hotel ratings based on 20 Verified Reviews

Review Summary
3.2 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Arena Hotel

Everyone (8) Couples (2) Family (7)
3 out of 5
Spacious. Could use update on TV monitor.

Posted by , from LOS ANGELES on Nov 25, 2022

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Comment from Hotel Management

Dec 2, 2022 by Arena Hotel Management

Dear Morodak,Thanks for taking the time to provide us with your valuable feedback! We appreciate your kind comments about our spacious rooms. It definitely was a pleasure hosting you at our property, and we'd love to see you again!Regards,Arena Hotel Management

1 out of 5
This hotel should be removed from your site. I don’t have a problem with it being an older property. I have a problem with the room not being prepared for three people and the staff being ugly about providing sufficient pillows, towels and even blankets for three people. The air conditioner in the front room of the suite couldn’t be adjusted and we were sitting there wrapped in blankets because it was so cold. The bathtub was a “jacuzzi” tub and required stepping over two feet up to get in it, which my 79yo mother couldn’t do. The both rooms in the suite face the street and no attempt has been made to diminish the street noise, we didn’t sleep. And for a non smoking hotel, there was a lot of weed smell in the hallways and elevator. We were in town for a funeral and the added stress from this place was too much for mom. We moved hotels and they will not refund the three nights we didn’t stay. Minus 5 stars.

Posted by on Jul 1, 2022

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Comment from Hotel Management

Jul 5, 2022 by Arena Hotel Management

Dear Constantina, It is apparent from your review that you did not have a good stay at our San Jose hotel.  We are disappointed that you were unhappy with the room we provided. We aim to provide all of our guests with a clean and comfortable stay and thus are saddened that we could not serve you to our usual high standard. Please accept our sincere apologies for your poor experience staying at Arena Hotel. Regards, Arena Hotel Management

2 out of 5
Elevator out of order on 6/25. No breakfast available, despite prominent sign on Alameda Room. Dirty hallways. No extra blankets in room. Room phone not working. Hotel is in derelict neighborhood of empty store fronts.

Posted by on Jun 26, 2022

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Comment from Hotel Management

Jun 28, 2022 by Arena Hotel Management

Dear Gary, Thanks for taking the time to provide us with your valuable feedback!  It is a disappointment to learn that we could not provide you with a perfect room. We wish you had conveyed this to our staff and moved you to another room. Please do give us another opportunity to make things right and give us a chance to host you again with superior hospitality.   Regards, Arena Hotel Management

4 out of 5
I liked the convince of where it is located. A CVS is right next door so you can get whatever you need. Staff was friendly. Room was old but appeared clean. Jacuzzi tub broken. The area is sketchy and I wouldn't want to hang out outside of the hotel.

Posted by on Mar 28, 2022

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Comment from Hotel Management

Mar 31, 2022 by The Arena Hotel Management

Dear Leila, Thanks for taking the time to provide us with your valuable feedback! We are glad that you had a good stay in our clean rooms. Thanks for noting our great location and areas where we can improve. We will speak to the housekeeping manager about the challenges you pointed out in your guest room. I hope you will choose us again when you return to San Jose; we would be delighted to host you! Kind Regards, The Arena Hotel Management

1 out of 5
Never coming back

Posted by on Dec 18, 2021

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Comment from Hotel Management

Dec 21, 2021 by The Arena Hotel Management

Dear Jacob, Thank you for taking the time to write us a review. We are sorry to learn that you didn't enjoy your stay with us. We would like to know more about how we could’ve improved your stay. We hope you will give us another chance to provide you with improved hospitality. We look forward to hosting you with a better experience. Kind Regards, The Arena Hotel Management

2 out of 5

Posted by on Oct 18, 2021

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4 out of 5
ok

Posted by on Sep 2, 2021

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5 out of 5
Only spent a night at the hotel. So no experience with the area

Posted by on Aug 28, 2021

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4 out of 5

Posted by on Aug 15, 2021

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3 out of 5
The area is not great.

Posted by on Jun 28, 2021

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Renovations + Closures

The following facilities are closed on Friday and Saturday:

  • Dining venue(s)

The following facilities are closed on Sunday, Monday, Tuesday, Wednesday, and Thursday:

  • Dining venue(s)

Property Features

Arena Hotel offers its guests complimentary newspapers in the lobby, laundry facilities, and a front desk safe. A computer station is on site and WiFi is free in public spaces. Free self parking is available. This 3-star San Jose hotel is smoke free.

  • 89 guestrooms or units
  • 3 levels
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Computer for guest use
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access - wireless

Parking

Free self parking

Transport

  • Train station: San Jose Diridon Station (0.7 km / 0.4 mi)
  • Metro station: San Jose Diridon Tram Stop (0.5 km / 0.3 mi)
  • Parking: Free self parking

Room Amenities

Arena Hotel offers 89 accommodations with coffee/tea makers and hair dryers. Beds feature pillowtop mattresses. Guests can make use of the in-room refrigerators and microwaves. Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions come with cable channels. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

  • Pillowtop beds
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-out is available. Enhanced food service safety measures are in place. This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Security system
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Staffed front desk
  • Guests are not provided with hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Carbon monoxide detector
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: USD 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Arena Hotel
  • Arena Hotel San Jose
  • Arena San Jose
  • Arena Hotel Hotel
  • Arena Hotel San Jose
  • Arena Hotel Hotel San Jose

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.