Near the airport
Within 3 miles (5 km) of this hotel, you'll find SAP Center at San Jose and San Jose State University. San Jose Convention Center and San Jose Museum of Art are also within 3 miles (5 km).
This hotel features free WiFi in public areas, express check-out, and laundry facilities.
Free WiFi, kitchens
The 152 guestrooms feature well-equipped kitchens with refrigerators, stovetops, and microwaves, as well as flat-screen TVs with cable channels. Other amenities include free WiFi, coffee/tea makers, and phones. Housekeeping is available on request.
Jun 6, 2020 by Hotel Management
Thank you for sharing your feedback. We regret the disappointing stay you had and apologize for the wait time you experienced upon check-in. Your feedback has been discussed with our front desk associates to make sure we are diligent in our efforts moving forward. We hope you will consider giving us another chance to provide you with the hospitality you deserve. Sincerely, Hotel Management
Jan 14, 2020 by Hotel Management
Thank you for your stay and for taking the time to post your review. We apologize for the less than the spotless condition of our accommodations and for the housekeeping service issues you experienced. Be assured steps have already been taken to address and correct our performance. We hope you will choose to stay with us again when your travels bring you back our way. Sincerely, Hotel Management
Jan 27, 2020 by GM
It was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us and liked our ideal location. We appreciate your business and look forward to welcoming you back soon.
Sep 2, 2019 by Hotel Management
Thank you for being our guest and providing your feedback. We apologize that our facility fell short of your expectations and have shared your comments with our team as we work on updating and refreshing our hotel. We appreciate your comments and hope you will choose us the next time you are in the area. Sincerely, Hotel Management
Apr 14, 2019 by Hotel Management
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Apr 11, 2019 by Hotel Management
Thank you for your fantastic rating! We're pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, Hotel Management
Oct 31, 2018 by Hotel Management
Rose, please accept our apologies for any problems you experienced while our guest. We thank you for bringing the particulars to our attention so know to focus on these areas. We hope you will come back for another stay so we may serve you better. Sincerely, Hotel Management
Jan 10, 2017 by General Manager
Our entire team here at Extended Stay America - San Jose - Downtown would like to thank you for the positive comments and for being our guest again. We especially appreciate your kind remarks about our staff. We make every effort to provide the level of service you expect and deserve. Your compliments will be shared with the team, and we look forward to your next visit! Sincerely, General Manager
Nov 25, 2016 by General Manager
Thank you for sharing your feedback. While we regret to learn there were aspects of your stay less favorable and service unlike what we are known for, we apologize for the negative impact this had to your overall stay. We will certainly address your concerns with our management team. Thank you, and we look forward to welcoming you back again soon! General Manager
by General Manager
We do wish your recent stay with us had been more impressive. Thank you for sharing the areas where you feel more of our attention is needed. We value feedback such as this to continuously improve for our guests. We hope the remainder of your trip was enjoyable and thank you for taking a moment to post your review. General Manager
Extended Stay America San Jose - Downtown offers its guests coffee/tea in a common area, laundry facilities, and express check-out. WiFi is free in public spaces. This San Jose hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Extended Stay America San Jose - Downtown offers 152 air-conditioned accommodations with coffee/tea makers and irons/ironing boards. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries. This San Jose hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on request and hair dryers can be requested.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
The front desk is open daily from 7:30 AM - noon. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
This property accepts credit cards only for all bookings where payment for the stay will be made on site instead of at the time of booking, and for all onsite purchases. Cash is not accepted.
The front desk at this property is open daily from 7:30 AM - noon.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No onsite parking is available
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available. This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.