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"The floor in my room was dirty... The shower has hair and a plastic from a shaver The carpet outside in the corridor was dirty " More

By a verified traveler on Mon 13 Jan 2020

Hotel Description

Hotel near SAP Center at San Jose in San Jose

Near the airport

Within 3 miles (5 km) of this hotel, you'll find SAP Center at San Jose and San Jose State University. San Jose Convention Center and San Jose Museum of Art are also within 3 miles (5 km).

Property Amenities

This hotel features free WiFi in public areas, express check-out, and laundry facilities.

Free WiFi, kitchens

The 152 guestrooms feature well-equipped kitchens with refrigerators, stovetops, and microwaves, as well as flat-screen TVs with cable channels. Other amenities include free WiFi, coffee/tea makers, and phones. Housekeeping is available on request.

Studio, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$90* Per night/room Dec 18 - Dec 19

Studio, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Studio, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Extended Stay America San Jose - Downtown ratings based on 17 Verified Reviews

Review Summary
2.7 out of 5 2.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Extended Stay America San Jose - Downtown

Everyone (13) Business (2) Family (1)
1 out of 5
everything was a disastrer in this place it took 3 hrs to get in

Posted by on Jun 3, 2020

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Comment from Hotel Management

Jun 6, 2020 by Hotel Management

Thank you for sharing your feedback. We regret the disappointing stay you had and apologize for the wait time you experienced upon check-in. Your feedback has been discussed with our front desk associates to make sure we are diligent in our efforts moving forward. We hope you will consider giving us another chance to provide you with the hospitality you deserve. Sincerely, Hotel Management

3 out of 5
The floor in my room was dirty... The shower has hair and a plastic from a shaver The carpet outside in the corridor was dirty

Posted by on Jan 13, 2020

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Comment from Hotel Management

Jan 14, 2020 by Hotel Management

Thank you for your stay and for taking the time to post your review. We apologize for the less than the spotless condition of our accommodations and for the housekeeping service issues you experienced. Be assured steps have already been taken to address and correct our performance. We hope you will choose to stay with us again when your travels bring you back our way. Sincerely, Hotel Management

4 out of 5

Posted by on Jan 12, 2020

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Comment from Hotel Management

Jan 27, 2020 by GM

It was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us and liked our ideal location. We appreciate your business and look forward to welcoming you back soon.

1 out of 5
It’s run down need mayor TLC Rooms are old carpet stains floor in bathroom was dirty with stains lighting in hallway was dimmed to low windows are old you can hear people talking on the parking lot at 3am

Posted by on Sep 2, 2019

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Comment from Hotel Management

Sep 2, 2019 by Hotel Management

Thank you for being our guest and providing your feedback. We apologize that our facility fell short of your expectations and have shared your comments with our team as we work on updating and refreshing our hotel. We appreciate your comments and hope you will choose us the next time you are in the area. Sincerely, Hotel Management

2 out of 5

Posted by on Apr 13, 2019

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Comment from Hotel Management

Apr 14, 2019 by Hotel Management

Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management

5 out of 5

Posted by on Apr 1, 2019

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Comment from Hotel Management

Apr 11, 2019 by Hotel Management

Thank you for your fantastic rating! We're pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, Hotel Management

3 out of 5
Definitely a budget hotel. Rather disappointed the word “Downtown” is in the name, was about 20 minutes on the lightrail downtown. Typical budget hotel, some odd stains and smells but was fine for a weekend where we were only at the hotel to sleep.

Posted by , from Phoenix on Oct 30, 2018

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Comment from Hotel Management

Oct 31, 2018 by Hotel Management

Rose, please accept our apologies for any problems you experienced while our guest. We thank you for bringing the particulars to our attention so know to focus on these areas. We hope you will come back for another stay so we may serve you better. Sincerely, Hotel Management

5 out of 5

Outstanding Service

Pros: I was told by a friend year ago and have been coming wever since
Cons: More help needed
The staff were fantastic and prompt for being understaffed.

Posted by , from San Jose,CA on Jan 8, 2017

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Comment from Hotel Management

Jan 10, 2017 by General Manager

Our entire team here at Extended Stay America - San Jose - Downtown would like to thank you for the positive comments and for being our guest again. We especially appreciate your kind remarks about our staff. We make every effort to provide the level of service you expect and deserve. Your compliments will be shared with the team, and we look forward to your next visit! Sincerely, General Manager

1 out of 5

Terrible experience

Pros: location
Cons: everything
Staff was rude, rooms not ready on time, could not get kitchen supplies or eve a pillow. Renovations started in midedle of stay without any notice - 8am noise started - really bad experience.

Posted by on Nov 23, 2016

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Comment from Hotel Management

Nov 25, 2016 by General Manager

Thank you for sharing your feedback. While we regret to learn there were aspects of your stay less favorable and service unlike what we are known for, we apologize for the negative impact this had to your overall stay. We will certainly address your concerns with our management team. Thank you, and we look forward to welcoming you back again soon! General Manager

1 out of 5

Extended Stay America

When I arrived I was told my King size non smoking room was unavailable and was given a Queen size smoking room instead. The room was poor quality and the bathroom door had a hole in it that had not been repaired.

Posted by , from San Jose, CA on Aug 10, 2016

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Comment from Hotel Management

by General Manager

We do wish your recent stay with us had been more impressive. Thank you for sharing the areas where you feel more of our attention is needed. We value feedback such as this to continuously improve for our guests. We hope the remainder of your trip was enjoyable and thank you for taking a moment to post your review. General Manager

About the Extended Stay America San Jose - Downtown

Location 1560 N 1st St, San Jose, CA 95112

Property Features

Extended Stay America San Jose - Downtown offers its guests coffee/tea in a common area, laundry facilities, and express check-out. WiFi is free in public spaces. This San Jose hotel is smoke free.

  • 152 guestrooms or units
  • 3 levels
  • Built in 1997
  • Coffee in lobby
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-out
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Norman Y. Mineta San Jose Intl. Airport (SJC) (2.9 km / 1.8 mi)
  • Train station: San Jose College Park Station (3.9 km / 2.4 mi)
  • Metro station: Gish Station (0.5 km / 0.3 mi)

Room Amenities

Extended Stay America San Jose - Downtown offers 152 air-conditioned accommodations with coffee/tea makers and irons/ironing boards. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries. This San Jose hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on request and hair dryers can be requested.

  • In-room kitchen
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (on request)
  • Hair dryer available
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 10 PM

Special check-in instructions:

The front desk is open daily from 7:30 AM - noon. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property accepts credit cards only for all bookings where payment for the stay will be made on site instead of at the time of booking, and for all onsite purchases. Cash is not accepted.

The front desk at this property is open daily from 7:30 AM - noon.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 21 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25 per pet, per day (maximum USD 150 per stay)
  • Maximum 2 per room
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

No onsite parking is available

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available. This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.

  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per day (maximum USD 150 per stay)
  • Housekeeping fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Extended Stay America Aparthotel San Jose Downtown
  • Extended Stay America San Jose Downtown
  • Extended Stay America San Jose Downtown Aparthotel
  • Extended Stay America San Jose Downtown Hotel
  • Extend Stay America Jose
  • Extended Stay America Jose
  • Extended Stay America San Jose - Downtown Hotel
  • Extended Stay America San Jose - Downtown San Jose
  • Extended Stay America San Jose - Downtown Hotel San Jose

You should know

  • Children 21 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.