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4.0 out of 5

"The front desk staff were great right off the bat. They made me feel welcome and valued. The room was spic and span and the bed and bedding were cushy ... " More

By a verified traveler on Sun 12 Aug 2018

Hotel Description

3-star hotel near The Tech Interactive

Heart of San Jose

At this Downtown San Jose hotel, you'll be well placed to visit The Tech Interactive and San Jose Museum of Art, both within a 5-minute walk. San Jose Convention Center and San Jose State University are also within half a mile (1 km).

Business services

This hotel features a restaurant, a fitness center, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. Self parking, a terrace, and express check-out are also offered.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 86 guestrooms also offer free WiFi and TVs with cable channels. Other amenities include room service, free newspapers, and free bottled water.

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
$109* Per night/room Nov 15 - Nov 16

Suite, 1 King Bed with Sofa bed, Corner

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Junior Suite, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Four Points by Sheraton San Jose Downtown ratings based on 40 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Four Points by Sheraton San Jose Downtown

Everyone (9) Couples (4) Family (3)
4 out of 5

Posted by on Oct 14, 2019

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Comment from Hotel Management

Oct 19, 2019 by JL

We appreciate your feedback. We hope to see you the next time you visit San Jose, CA Thank you.

4 out of 5
Nice location, in the middle of everything, would stay again.

Posted by on Sep 23, 2019

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Comment from Hotel Management

Oct 1, 2019 by JL

Thank you for the feedback. We hope to see you the next time you visit San Jose, CA

4 out of 5
Our room door shook everytime one of the other 3 neighborig room doors would open, making it sound loke someone was trying to come in our room the whole tine :(

Posted by on Sep 15, 2019

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Comment from Hotel Management

Oct 1, 2019 by JL

Thank you for the feedback. We hope to see you the next time you visit San Jose, CA

5 out of 5
Construction around the hotel was a bitch but the front desk was very apologetic and even comped us free drinks at the awesome bar!

Posted by on Aug 29, 2019

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Comment from Hotel Management

Sep 9, 2019 by JL

Thank you for your feedback. We hope to see you the next time you visit San Jose, CA

5 out of 5
Rooms are very nice. Everything looks new. All the employees are incredibly helpful and friendly. The hotel bar was also a nice place to relax and have a drink with friends.

Posted by on Aug 19, 2019

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Comment from Hotel Management

Sep 9, 2019 by JL

Thank you for your feedback. We hope to see you the next time you visit San Jose, CA

3 out of 5
It was not an easy property to get to and much older/dated than it looks in the pictures. The staff were nice for the most part. We were told they upgraded us to a “Delux King” room with a view of the courtyard and partial street view. That was all completely untrue. The room looked out onto the roof of the first floor and if you pressed your face against the far left side of the window you could see and inch or two of the street. They also did not make it clear when we booked that parking is an extra $30 per night. The rooms are very small and dated looking, but it was clean.

Posted by on Jul 22, 2019

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Comment from Hotel Management

Jul 23, 2019 by JL

Thank you for your feedback and we apologize for any inconvenience that you experience during your visit with us. We hope you have a wonderful day.

5 out of 5

Posted by on Jul 8, 2019

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Comment from Hotel Management

Jul 9, 2019 by ac

We are happy you enjoyed your stay! We hope to see you again soon.

2 out of 5
Nice location. Claustrophobic center room with window onto air duct.

Posted by on May 13, 2019

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Comment from Hotel Management

May 13, 2019 by ac

Dear Guest, thank you for choosing to stay at the Four Points by Sheraton San Jose Downtown and providing your honest feedback. Providing the highest level of hospitality is our number one priority. We sincerely apologize for not having a great view. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to San Jose,

4 out of 5
Good location...parking is too expensive as expected.

Posted by on May 3, 2019

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Comment from Hotel Management

May 6, 2019 by ac

Thank you for your feedback, unfortunately parking in the city is always a bid expensive. We hope to see you again soon!

1 out of 5
Horrible check in experience--would not stay there again.

Posted by on Feb 6, 2019

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Comment from Hotel Management

Feb 17, 2019 by John Laminero

Dear Guest, Thank you for choosing to stay at the Four Points by Sheraton San Jose Downtown and providing your honest feedback. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. We have shared your feedback with our team members to ensure the necessary guidelines are in place to prevent future occurrence moving forward. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to San Jose, CA Thank you,

About the Four Points by Sheraton San Jose Downtown

Location 211 S First Street, San Jose, CA 95113

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. There's an onsite business center. Public spaces have free WiFi. A fitness center, a terrace, and multilingual staff are also featured at the business-friendly Four Points by Sheraton San Jose Downtown. Parking is available for a fee. This 3-star San Jose hotel is smoke free.

  • 86 guestrooms or units
  • 4 levels
  • Built in 1911
  • Dining venue
  • Bar or lounge
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.) (6.5 km / 4.1 mi)
  • Train station: San Jose Diridon Station (1.6 km / 1 mi)
  • Metro station: San Antonio Station (0.1 km / 0.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Four Points by Sheraton San Jose Downtown offers 86 air-conditioned accommodations with laptop-compatible safes and complimentary newspapers. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations and complimentary toiletries. This San Jose hotel provides complimentary wireless Internet access. Televisions come with premium cable channels and pay movies. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Laptop safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Four Points by Sheraton San Jose Downtown has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Debit cards not accepted
  • UnionPay

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 15 and USD 20 per person (approximately)
  • Self parking fee: USD 35.00 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Four Points San Jose
  • Four Points Sheraton Hotel San Jose
  • Four Points Sheraton San Jose
  • San Jose Four Points
  • San Jose Four Points Sheraton
  • San Jose Sheraton Four Points
  • Sheraton Four Points San Jose
  • Sheraton San Jose Four Points
  • Four Points Sheraton San Jose Hotel
  • Four Points By Sheraton San Jose Downtown Hotel San Jose
  • 4 Points By Sheraton San Jose Downtown
  • Four Points Sheraton San Jose Downtown Hotel
  • Four Points Sheraton San Jose Downtown
  • Four Points By Sheraton San Jose Downtown Hotel
  • Four Points by Sheraton San Jose
  • Four Points By Sheraton Jose
  • Four Points by Sheraton San Jose Downtown Hotel
  • Four Points by Sheraton San Jose Downtown San Jose
  • Four Points by Sheraton San Jose Downtown Hotel San Jose

You should know

  • Guests may experience noise disturbance due to nearby construction work.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.