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Santo Tomas Hotel

3-star property
7th Avenue, between 3rd and 5th Street, San José, San Jose 1-855-201-7819
3.8 out of 5
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See all 26 travelocity Reviews

"Great place to stay close to everything and great people. " More

By a verified traveler on Tue 02 Aug 2022

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Hotel Description

3-star family-friendly hotel near National Center of Art and Culture, connected to a shopping center

Carmen stay

Within a 10-minute walk of this Carmen hotel, you'll find National Center of Art and Culture and National Theater. National Park and Jade Museum are also within half a mile (1 km).

Full-service spa, dining

A full-service spa, an outdoor pool, and a restaurant are all featured at this smoke-free hotel. Families will appreciate the waterslide and onsite laundry facilities. Enjoy the gym and free perks like local cuisine breakfast and free self parking.

Original 1908 Economy Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
$56* Per night/room May 17 - May 18

Deluxe Queen Room with Two Queen Beds - Upstairs

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Panoramic Double Room - Upstairs

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Superior Queen Room - Upstairs

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Original Standard Queen Room - Ground Floor

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Original Superior Room, Two Queen Beds - Ground Floor

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Santo Tomas Hotel ratings based on 26 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Santo Tomas Hotel

Everyone (4) Couples (1)
1 out of 5
Move us to another room. Dark., no windows.m small ,decrepit no electrical outlets. Told us that was our only choice…were moving to another hotel

Posted by on Jan 22, 2024

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Comment from Hotel Management

Jan 30, 2024 by :0

Important, You first book a Superior room and later a economy room, We are very sorry but all the rooms were occupied, and you made a cheap reservation.We cannot do a Free Up Grade.

5 out of 5
Great place to stay close to everything and great people.

Posted by on Aug 2, 2022

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Comment from Hotel Management

Aug 2, 2022 by Thomas /Owner/Manager

Hi Greg, great having you stay with us, and yes we are on Avenida 7 only 4 blocks from Central, the pedestrian walk street. All attractions are there. Thank you so much Cheers Thomas, Heidy and Our Staff

5 out of 5

Posted by , from Fayetteville on Jul 9, 2022

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Comment from Hotel Management

Oct 9, 2022 by Thomas /Owner/Manager

Hi Blair, thank you so much!Thomas

2 out of 5

UGH Owner tried to downgrade me

Pros: Nice location
Cons: What a condescending jerk the owner is. NEVER go there as a single woman.
My friend could not come, so I arrived a single woman traveling alone. The owner tried to downgrade my room even though I had paid for the deluxe room. He was very nasty. I persisted since I had paid for the deluxe room. It took me several hours to get him to put me in the room quality I had paid for. The rest of the staff were great. The owner gets a ZERO.

Posted by , from Salem, MA on Mar 8, 2017

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Comment from Hotel Management

Mar 12, 2017 by Owner

Hi Susan, as we had an over booking problem , by my contract with Expedia, I have two options , find you another hotel in the same class and services and send you over there or try to applease you. Pretty clear I did not succede. I apologize for not being able to do that.

3 out of 5
Pros: Location and historic ambiance.
Cons: Pumbing. Took 10 minutes to get hot water and then pressure so low couldn't wash my hair.
Location: Several major museums within 15 minutes walking.
Hotel is great for its location near museums - 15 minutes. But, staff provided incorrect information several times. Shower was barely a trickle. Would stay for the location. Great ambiance.

Posted by on Apr 27, 2015

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Comment from Hotel Management

Jun 9, 2015 by Thomas

Hi From Florida, I apologize you received incorrect information, I wish you had listed what it was here so that I may correct the info. Sometimes if there is a slight communication problem, because of different cultures this may occur. I have already had my staff review the shower heads in the rooms they are repaired. I urge all of my clients if they have an inconvenience to please contact me personally. I am almost always there in the morning in the breakfast area from 7 to 10 am. Wonderful to know you loved the location and ambiance. Thank You Thomas

4 out of 5

Hotel San Tomas..hidden jewel in the city

Took our honeymoon here during the week of September 16-21 and we had a wonderful time..The hotel is quaint, extremely clean and cozy with only about fifteen rooms and since we were there during the week there was not alot of people traffic, only a few friendly American couples..The rooms while small were all you need and were kept tidy daily by the staff..All the rooms are non smoking and even some of the outdoor common areas but as long as you utilize the balcony and take care to make sure the smoke is contained you are alright..The hotel has a hot tub, pool and bar & restaurant..One of my only complaints for real is that they do no financial transactions with cash and require a credit card only..With honeymoon cash burning a hole in our pocket we wish we didnt have to use our credit card at all so for that boo...any excursions, dinner or anything HAD to have a credit card though they do the conversions from colones to dollars..As far as the hotel staff they were extremely polite and tried their best to find us all the excursions we wanted and help us out, they understand English really well and were very accomodating. Overall if you are looking for a clean place with access to excursions, the city life and the central market this is a perfect place..there is also a complimentary breakfast that is pretty good.

Posted by on Sep 26, 2013

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Comment from Hotel Management

Jun 12, 2016 by Thomas

Hi Niquew, great having newlyweds stay with us and in the past 26 years there have been many and many of them have returned ! Hope to see you both again on your 25tt . That will make me 85 by then, of course I want to see you !!!

4 out of 5

Nice

Very good staff, The owner nice person. Good food, Jose nice guy and good friend. Clean and Comfort.

Posted by , from New York, NY, USA on Dec 11, 2012

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Comment from Hotel Management

Jun 5, 2016 by Thomas

Very nice Thank You so much !

5 out of 5

This hotel was perfect!

Pros: Free breakfast, Free Internet, near city center
This place is a simple local hotel with a comfy feel, and a helpful and courteous staff. The rooms are elegant and well taken care of. The city center is just down the road, therefore there are many stores, restaurants, shops, clubs, and other types of entertainment near by. It is also fairly centered on Costa Rica so the Pacific and the Caribbean and within a few hours travel. Tours can be booked right at the front office, and there is an attached restaurant, pool and hot tub to make your stay a bit more relaxing. Overall, it is a great place, and I will stay there again :)

Posted by , from Orlando, FL, USA on Nov 17, 2012

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Comment from Hotel Management

May 31, 2016 by Thomas

We have been open now for over 26 years,great comments thank you, especially for the five stars !

5 out of 5

This is my home in San Jose

Pros: Close restaurants, Free Internet, Quiet, Free breakfast, personal attention
I have stayed at the Santo Tomas several times.From the start I felt I was back home at my grandma's home.From the surroundings,garden,facilities and attentions I received to the most minute details such as the furniture and the artistic way all is set.I will go back as many times as I can and recmmendit with no reserves.I tha nk them all for being there for travelers.

Posted by , from Miami Beach,fl on Sep 5, 2012

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Comment from Hotel Management

Jun 1, 2016 by Thomas

We want this to feel like home for our travelers . Great Review Thank You , especially for the five stars !

5 out of 5

Very accomodating and helpful staff!

Pros: Free breakfast, Free Internet
This place is great. Easy to get to via the bus (though not recommended to take the bus at night. Just take a taxi from the airport for around $28). We didn't actually stay in San Jose for more than one night, but the owner was VERY helpful in letting us know how far it was to get to the places we wanted to go. You get a lot of different time estimates on travel because some roads that were dirt are now paved. Overall, would definitely recommend if you are looking to stay in San Jose for a few nights!

Posted by on May 1, 2012

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Comment from Hotel Management

Jun 5, 2016 by Thomas

Great info for the new traveler , thank you so much for the 5 out of 5 rating !

About the Santo Tomas Hotel

Location 7th Avenue, between 3rd and 5th Street, San José, San Jose 10101

Property Features

Santo Tomas Hotel offers its guests a full-service spa, a waterslide, and an outdoor pool. There's a restaurant on site. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. A spa tub, a fitness center, and a rooftop terrace are also featured at the family-friendly Santo Tomas Hotel. Limited free parking is available on a first-come, first-served basis. This Victorian San José hotel is smoke free.

  • 1 building
  • 30 guestrooms or units
  • 2 levels
  • Built in 1908
  • Local cuisine breakfast (free)
  • Breakfast available (free)
  • Terrace on the roof
  • Poolside lounge chairs
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Garden
  • Outdoor picnic space
  • Computer for guest use
  • Television in lobby
  • ATM
  • No smoking on site
  • Microwave in a common area
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Waterslide
  • Free WiFi
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking , Parking (limited spaces)

Transport

  • Train station: San Jose Atlantic Station (1.2 km / 0.8 mi)
  • Parking: Free self parking

Room Amenities

Santo Tomas Hotel offers 30 accommodations with laptop-compatible safes and hair dryers. Beds feature premium bedding. 37-inch LCD televisions come with premium cable channels. Bathrooms include showers. This San José hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.

  • Clothes dryer
  • HD television
  • Cable channels
  • Premium channels
  • Luxury bedding
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Telephone
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served free local cuisine breakfast daily from 7:00 AM to 9:00 AM.

Santo Tomas Hotel has a restaurant on site.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a waterslide and a fitness center.

Children under 8 years old are not allowed in the swimming pool or spa tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Rafting nearby

Spa Services

The onsite spa has couples treatment room(s). Services include facials, body wraps, and body treatments. A variety of treatment therapies are provided, including hydrotherapy.

  • Couples treatment rooms
  • Body treatments
  • Body wraps
  • Facial treatments
  • Hydrotherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible parking
  • Wheelchair accessible path of travel

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Santo Tomas Hotel

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Safety features at this property include a fire extinguisher, a security system, a first aid kit, and outdoor lighting

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting in each accommodation.

  • One child stays free
  • Security system
  • Debit cards not accepted
  • Staffed front desk
  • Children stay free - maximum age 10
  • No rollaway/extra beds available
  • Carbon monoxide detector
  • Property is not currently implementing any enhanced cleaning measures
  • No elevators
  • Smoke detector
  • Children stay free
  • Service animals not allowed
  • Property is not currently implementing any guest safety measures

Hotel Names

  • Hotel Santo Tomas
  • Hotel Tomas
  • Santo Tomas Hotel
  • Tomas Hotel
  • Tomas Santo
  • Santo Tomas
  • Hotel Santo Tomas Costa Rica/San Jose

You should know

  • Pool access available from 8 AM to 10 PM.
  • One child 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.