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4.5 out of 5

"I liked the mountain view as per the description of the room before we booked " More

By a verified traveler on Mon 20 Feb 2023

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Hotel Description

4-star Beaux Arts hotel near Multiplaza Mall Escazu, connected to a shopping center

In shopping district

A stay at this hotel places you within half a mile (1 km) of Multiplaza Mall Escazu and 6 miles (10 km) of Sabana Park. National Stadium of Costa Rica and Museum of Costa Rican Art are also within 6 miles (10 km).

Casino, fitness center

A casino, 3 restaurants, and an outdoor pool are all featured at this Beaux Arts hotel. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and airport shuttle. Relax with a drink at one of the 2 bars/lounges and enjoy perks like free self parking.

Room, 2 Queen Beds, Mountain View

Bed Count 2 Queen Beds Maximum Occupancy 3 Max
$126* Per night/room Apr 12 - Apr 13

Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, City View

Bed Count 2 Queen Beds Maximum Occupancy 3 Max

Club Room, 1 King Bed, Mountain View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 2 Queen Beds, Balcony

Bed Count 2 Queen Beds Maximum Occupancy 2 Max

Club Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 3 Max

Sheraton San Jose Hotel, Costa Rica ratings based on 8 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Sheraton San Jose Hotel, Costa Rica

Everyone (5) Couples (2)
3 out of 5

Posted by , from gulf breeze on Aug 2, 2023

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Comment from Hotel Management

Sep 6, 2023 by General Manager

Muchas gracias por su visita y calificación señor Michael, para nosotros es muy importante en nuestro proceso de mejora. Esperamos nos acompañe nuevamente.Saludos,Oscar Cevallos

5 out of 5
I liked the mountain view as per the description of the room before we booked

Posted by on Feb 20, 2023

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Comment from Hotel Management

Feb 21, 2023 by General Manager

Dear Mr. Quartez.We appreciate your visit and comments about it, we are glad to know you enjoyed the room.We hope to see you again.Best Regards,Oscar Cevallos

4 out of 5
very beautiful hotel clean and very safe area.

Posted by on Jan 29, 2022

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Comment from Hotel Management

Jan 29, 2022 by General Manager

Thank you very much for your visit, we are glad that you felt safe in our hotel and that you enjoyed your stay. We hope to see you again. Greetings, Oscar Cevallos

5 out of 5

Posted by on Jan 29, 2022

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Comment from Hotel Management

May 3, 2022 by Gerente General

Muchas gracias Tiffany por su visita y calificación sobre su estadía. Nos alegra saber que todo estuvo acorde a nuestros estándares. Esperamos que regrese pronto. Saludos cordiales, Oscar Cevallos

4 out of 5
Good staff food good

Posted by on Dec 12, 2021

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Comment from Hotel Management

Dec 26, 2021 by Marketing

thanks for your review, I will tell to the Hotel Staff

5 out of 5

Posted by on Jul 15, 2021

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Comment from Hotel Management

Jul 27, 2021 by Marketing

Thanks for your review

5 out of 5
This was an excellent hotel and lived up to the American standards they also offer free breakfast that was very very nice

Posted by on Jun 26, 2021

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Comment from Hotel Management

Jun 28, 2021 by Marketing Contact

Thank you for your comments, we are pleased to know that you enjoy our buffet breakfast

5 out of 5
Cleanliness and staff. Disappointed no music for dancing.

Posted by on May 27, 2019

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Comment from Hotel Management

May 29, 2019 by Manager

Dear guest, Thank you so much for share your experience in our Hotel. Is very nice to know that you enjoyed our service and facilities. Hope you had a great stay and see you soon back. Best regards!

About the Sheraton San Jose Hotel, Costa Rica

Location Route 27, San Rafael, San Jose 10203

Renovations + Closures

The property will be renovating from February 14 2024 to March 8 2024 (completion date subject to change). The following areas are affected:

  • Swimming pool

During renovations, the hotel will make every effort to minimize noise and disturbance.

Property Features

Sheraton San Jose Hotel, Costa Rica offers its guests an outdoor pool and a fitness center. There are 3 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and meeting rooms. Event space at this hotel measures 5651 square feet (525 square meters) and includes a conference center. A casino, a terrace, and tour/ticket assistance are also featured at the business-friendly Sheraton San Jose Hotel, Costa Rica. An area shuttle within 300 meters and an airport shuttle (available 24 hours) are available for a fee. Free self parking is available. This 4-star San Rafael hotel is smoke free.

  • 1 building
  • 170 guestrooms or units
  • 8 levels
  • 3 dining venues
  • 2 bars or lounges
  • Meeting rooms
  • 5651 sq ft of conference space
  • 525 sq m of conference space
  • Built in 2013
  • Casino
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: San Jose Sabana Station (6.4 km / 4 mi)
  • Property shuttles: Airport shuttle, area shuttle within 300 meters, shopping center shuttle, and bus station shuttle available for a surcharge
  • Parking: Free self parking

Room Amenities

Sheraton San Jose Hotel, Costa Rica offers 170 accommodations with iPod docking stations and minibars. Beds feature premium bedding. 42-inch LCD televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. This San Rafael hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Minibar
  • IPod dock
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Coffee maker
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Curu - This restaurant specializes in Fusion cuisine and serves breakfast and lunch.

Ivory Bistro - This bistro specializes in international cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Joker's - This restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open select days.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Mountain biking nearby
  • Ecotours nearby
  • Ziplining nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Sheraton San Jose Hotel, Costa Rica offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Maximum 1 (weight limit: 40 lbs per pet)
  • Pets cannot be left unattended

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash. This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Grey water recycling system
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Humane animal treatment
  • Guest education on local ecosystems and culture
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Masks are compulsory at the property
  • Pets allowed (no fees)
  • Pets cannot be left unattended
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Water dispenser use by guests actively encouraged
  • Car not required
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 12
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Renewable energy source - solar
  • Number of children who can stay free - 2
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: CRC 27000 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: CRC 27000 (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sheraton San Jose Costa Rica
  • Sheraton San Jose Hotel Costa Rica
  • Sheraton San Jose Hotel Costa Rica Escazu
  • Sheraton San Jose Costa Rica Escazu
  • Sheraton San Jose Hotel Costa Rica Guachipelin
  • Sheraton San Jose Costa Rica Guachipelin
  • Hotel Sheraton San Jose Hotel, Costa Rica Guachipelin
  • Guachipelin Sheraton San Jose Hotel, Costa Rica Hotel
  • Sheraton San Jose Hotel, Costa Rica Guachipelin
  • Sheraton San Jose Hotel Costa Rica
  • Hotel Sheraton San Jose Hotel, Costa Rica
  • Sheraton San Jose Costa Rica
  • Sheraton San Jose Costa Rica
  • Sheraton San Jose Hotel Costa Rica
  • Sheraton San Jose Hotel, Costa Rica Hotel
  • Sheraton San Jose Hotel, Costa Rica San Rafael
  • Sheraton San Jose Hotel, Costa Rica Hotel San Rafael

You should know

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.