- Liked: Cleanliness, staff & service
The location is great, right near Santana Row. Free parking under the building is super convenient. Easy access to the rooms. The staff were personable, polite, helpful. A+. Negatives: traffic noise from the road was persistent and continuous. The room had a few obvious maintenance issues. If you are the type to unpack and store your clothing in drawers in the room, you won’t be pleased: there are just two tiny drawers and they don’t work well. Free Breakfast was included, but was just ok; no vegetables, and the eggs were dry (powdered eggs maybe? In any case, not edible.) There was cereal though. Housekeeping skipped my room one day. None of this is super negative, but it adds up.