- Disliked: Cleanliness, staff & service
Horrible Customer Service
Extremely rude and unhelpful. We had to get ready for a wedding and were hoping to check in early. We showed up and it looked like an empty hotel with an empty parking lot and was told “We don’t have ANY rooms until 3 PM”...they didn’t even check on the computer. We were told to call in an hour and again they quickly said “NO”. Showed up 2 hours later which was now 1 hour before check in and again without even checking the computer was told “Sorry no rooms yet”. How do you know without checking the computer? The next day we called to ask for an extra 30 min at check out and was told “Sorry we can’t do that”. For a brand new hotel they sure know how to NOT make people want to come back.