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4.2 out of 5

"The staff was the best part of this stay! They were very accommodating and pleasant. The hotel rate includes breakfast which was convenient and serv ... " More

By a verified traveler on Thu 05 Jul 2018

Hotel Description

3-star hotel near Parque La Ventana al Mar

Oceanside stay

Within a 15-minute walk of this Condado hotel, you'll find Parque La Ventana al Mar and Plaza del Mercado. Condado Beach and Museo de Arte de Puerto Rico are also within 2 miles (3 km).

Free breakfast

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the 24-hour fitness center and conveniences like a 24-hour front desk and laundry facilities.

Free Internet, iPod docks

Featuring conveniences like refrigerators and microwaves, the 151 guestrooms offer free WiFi and free wired Internet, as well as LCD TVs with satellite channels. Other amenities include iPod docks, premium bedding, and coffee/tea makers.

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$123* Per night/room Dec 3 - Dec 4

Suite, 1 King Bed, Non Smoking, Partial Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Pool View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Refrigerator & Microwave, Partial Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Best Western Plus Condado Palm Inn & Suites ratings based on 30 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Best Western Plus Condado Palm Inn & Suites

Everyone (23) Couples (3) Family (3)
4 out of 5
This hotel is an excellent location for people on a budget. There were so many things I like about it: close to several restaurants,close to the beach, taxis in front of the hotel,safe, microwave, mini fridge in each room, citrus toiletries in the bathroom, friendly and accomadating staff. Of ourse there is a CVS and Walgreens across the street (literally). I strongly recommend this hotel.

Posted by , from New York on Oct 22, 2019

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5 out of 5
Clean, excellent staff. Security. A lit of amenities around.

Posted by on Oct 9, 2019

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Comment from Hotel Management

Oct 9, 2019 by Henry

Thank you!! We are delighted that you enjoyed the stay!! Henry Neumann, GM

5 out of 5
We liked the friendliness and professionalism of all the staff we met. We do not have negative comments whatsoever.

Posted by , from Ponce on Oct 1, 2019

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Comment from Hotel Management

Oct 1, 2019 by Henry

Gracias Jose!! Thank you for the stay and excellent review. We look forward to seeing your again. Henry Neumann, GM

5 out of 5
Everything seemed like new. Personnel at counter, amicable, cooperative and proffesional.

Posted by on Sep 9, 2019

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Comment from Hotel Management

Sep 10, 2019 by Henry

Thank you for the 5 star review!! Henry Neumann, GM

5 out of 5
Everyone was very friendly from checking in to checking out.

Posted by on Aug 28, 2019

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Comment from Hotel Management

Aug 28, 2019 by Henry

Thank you very much!! We look forward to your next visit!! Henry Neumann, GM

5 out of 5
My Family loved it. It was in a great Area. Very close to the beach

Posted by on Aug 20, 2019

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Comment from Hotel Management

Aug 20, 2019 by Henry

Thank you very much. We would love to have you visit again!! Henry Neumann General Manager

2 out of 5
Room to small carpet was dirty and falling a part phone was not working request towels and tissues and they never come to the room also never come to fix the phone

Posted by on Aug 18, 2019

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Comment from Hotel Management

Aug 19, 2019 by Henry

Hi Nubia, Thank you for staying with us and taking the time to provide feedback. We truly appreciate your comments. I can assure that your experience is not the norm at our property. I will personally share your comments with our team in order to correct immediately. Thank you, Henry Neumann, GM

2 out of 5

Posted by on Jul 10, 2019

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Comment from Hotel Management

Jul 10, 2019 by Henry

Hi, Thank you for staying with us. Our goal is always 100% satisfaction. We would love to know more about your stay. Henry Neumann, GM

3 out of 5
Property is old. Rooms, although spacious, are dated and noisy. We were not able to sleep due to all the cars honking and people yelling throughout the entire night.

Posted by on Jun 23, 2019

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4 out of 5

Posted by on May 11, 2019

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Comment from Hotel Management

May 11, 2019 by Henry

Thank you for the stay and taking the time to rate the property. Thanks, Henry Neumann, GM

About the Best Western Plus Condado Palm Inn & Suites

Location 55 Condado Avenue, San Juan, 00908

Property Features

Best Western Plus Condado Palm Inn & Suites offers its guests an outdoor pool, a spa tub, and a 24-hour fitness center. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Business amenities include a 24-hour business center and a meeting room. Event space at this hotel measures 400 square feet (36 square meters). Tour/ticket assistance, multilingual staff, and concierge services are also featured at the business-friendly Best Western Plus Condado Palm Inn & Suites. For a fee, parking is available. This 3-star San Juan hotel is smoke free.

  • 151 guestrooms or units
  • 18 levels
  • 2 buildings
  • 400 sq ft of conference space
  • 36 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Business center (24 hours)
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Self parking (surcharge) , Offsite parking discounted rates available

Transport

  • Airport: San Juan (SJU-Luis Munoz Marin Intl.) (9.5 km / 5.9 mi)
  • Parking: Self parking and extended parking available for a surcharge

Room Amenities

Best Western Plus Condado Palm Inn & Suites offers 151 air-conditioned accommodations with iPod docking stations and safes. Beds feature premium bedding. 37-inch LCD televisions come with premium satellite channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This San Juan hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • IPod dock
  • HD television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Ropa Vieja - This restaurant specializes in Cuban cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

Nestle® Toll House® Cafe - This café serves breakfast only. Open daily.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Kayaking nearby
  • Scuba diving nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 4 AM
  • Minimum check-in age is 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Debit cards not accepted
  • No rollaway/extra beds available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 16 per night
  • Nearby parking fee: USD 16.05 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Condado Palm
  • Best Western Condado Palm Inn
  • Best Western Plus Condado
  • Best Western Plus Condado Palm
  • Best Western Plus Condado Palm Inn
  • Best Western Plus Condado Palm Inn San Juan
  • Best Western Plus Condado Palm San Juan
  • Condado Palm Best Western
  • Condado Palm Inn
  • Best Western Plus Condado Palm Inn Suites
  • Plus Condado Palm & Suites
  • Best Western Plus Condado Palm Inn & Suites Hotel
  • Best Western Plus Condado Palm Inn & Suites San Juan
  • Best Western Plus Condado Palm Inn & Suites Hotel San Juan
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.