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"Location is good. For the price parking should be half price, is too expensive, only comparable with Washington DC. Hot water for shower below warm. " More

By a verified traveler on Sat 28 May 2022

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Hotel Description

3-star hotel near Casino del Mar at La Concha Resort

Oceanside stay

Within a 10-minute walk of this Condado hotel, you'll find Casino del Mar at La Concha Resort and Parque La Ventana al Mar. Also, Plaza del Mercado is within half a mile (1 km) and Condado Beach is within 2 miles (3 km).

Business services

This hotel features an outdoor pool, a 24-hour gym, and a restaurant. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. You'll appreciate the spa tub, bar/lounge, and laundry facilities.

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max
$164* Per night/room Jul 17 - Jul 18

Premium Room, 2 Queen Beds, Non Smoking, Partial Ocean View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Premium Room, 1 King Bed, Non Smoking, Partial Ocean View (with Single Sofabed)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room, 1 King Bed, Non Smoking, City View (with Single Sofabed)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premium Room, 2 Queen Beds, Non Smoking, City View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Best Western Plus Condado Palm Inn & Suites ratings based on 41 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Best Western Plus Condado Palm Inn & Suites

Everyone (16) Couples (10) Family (11)
3 out of 5
Location is good. For the price parking should be half price, is too expensive, only comparable with Washington DC. Hot water for shower below warm.

Posted by , from springfield on May 28, 2022

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5 out of 5
Liked the pool and hot tub and beach towels offered

Posted by on May 17, 2022

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5 out of 5
I liked that the tower we stayed in was newly renovated and stylish. Tee room had a true partial view of the ocean and the beach was literally half a block away. It was wonderful waking up to the sun rise view from our room. The staff was friendly, attentive and prompt to respond to any questions and gave great recommendations for attractions in the area. I loved the location; we were able to walk to a variety of restaurants, bars and even the open market area.

Posted by on May 4, 2022

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Comment from Hotel Management

May 4, 2022 by Henry

Thank you Cassandra! We look forward to your next stay with us! Henry Neumann, GM

2 out of 5
housekeeping stole from someone in my party. along with another guest at the hotel. The women staff customer service was HORRIBLE. I had no choice but to make the best of it, but I will not be returning

Posted by on Apr 26, 2022

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5 out of 5
Very nice staff and pleasant suroundings

Posted by on Feb 16, 2022

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Comment from Hotel Management

Feb 16, 2022 by Henry

Thank you Steven! We are delighted you enjoyed the stay! Henry Neumann, GM

4 out of 5
the staff were awesome. The property is dated. But it is clean and kept clean. They are in process of updating things so that I can see getting better. We enjoyed our stay quite a bit. It was a very pleasant stay.

Posted by on Jan 12, 2022

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Comment from Hotel Management

Jan 12, 2022 by Henry

Thank you Rodney, We are delighted you enjoyed the stay! Henry Neumann, GM

4 out of 5
Room needs work.

Posted by on Jan 1, 2022

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Comment from Hotel Management

Jan 4, 2022 by Henry

Thank you for staying with us Debra. All premium rooms and suites a re newly remodeled. Henry Neumann, GM

5 out of 5

Posted by on Nov 30, 2021

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5 out of 5
Could only be better if it were on the beach.

Posted by on Nov 25, 2021

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Comment from Hotel Management

Nov 26, 2021 by Henry

Thank you John! We will look into moving the hotel closer to the beach :). Have a great day! Henry Neumann, GM

5 out of 5

Posted by on Nov 19, 2021

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About the Best Western Plus Condado Palm Inn & Suites

Location 55 Condado Avenue, San Juan, 00908

Property Features

As a guest of Best Western Plus Condado Palm Inn & Suites, you'll find an outdoor pool, a spa tub, a 24-hour fitness center, and complimentary bicycles. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Business amenities include a 24-hour business center and a meeting room. Event space at this hotel measures 400 square feet (36 square meters). Tour/ticket assistance, multilingual staff, and concierge services are also featured at the business-friendly Best Western Plus Condado Palm Inn & Suites. For a fee, parking is available. This 3-star San Juan hotel is smoke free.

  • 151 guestrooms or units
  • 18 levels
  • 2 buildings
  • 400 sq ft of conference space
  • 36 sq m of conference space
  • Beach lounge chairs
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • 1 conference room
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Self parking (surcharge) , Offsite parking discounted rates available

Transport

  • Parking: Self parking and extended parking available for a surcharge

Room Amenities

Best Western Plus Condado Palm Inn & Suites offers 151 accommodations with iPod docking stations and safes. Beds feature premium bedding. 37-inch LCD televisions come with satellite channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • IPod dock
  • HD television
  • Satellite channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wardrobe or closet
  • Desk chair

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM.

Ropa Vieja - This restaurant specializes in Cuban cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

Cookie House - This café serves breakfast and lunch. Open daily.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Free bicycles on site
  • Snorkeling nearby
  • Surfing/bodyboarding nearby
  • Kayaking nearby
  • Casino nearby
  • Scuba diving nearby

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, Eurocard, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas; reservations are required for some onsite facilities. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global) and SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Credit card pre-authorization
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities onsite
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 12.95 for adults and USD 12.95 for children (approximately)
  • Self parking fee: USD 25.00 per day (in/out privileges)
  • Extended parking fee: USD 25.00 per day
  • Nearby parking fee: USD 25.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Condado Palm
  • Best Western Condado Palm Inn
  • Best Western Plus Condado
  • Best Western Plus Condado Palm
  • Best Western Plus Condado Palm Inn
  • Best Western Plus Condado Palm Inn San Juan
  • Best Western Plus Condado Palm San Juan
  • Condado Palm Best Western
  • Condado Palm Inn
  • Best Western Plus Condado Palm Inn Suites
  • Plus Condado Palm & Suites
  • Best Western Plus Condado Palm Inn & Suites Hotel
  • Best Western Plus Condado Palm Inn & Suites San Juan
  • Best Western Plus Condado Palm Inn & Suites Hotel San Juan

You should know

  • Pool access is available 24-hours a day.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.