Santurce stay
Within a 15-minute walk of this Santurce hotel, you'll find Puerto Rico Convention Center and Pan American Pier. Condado Beach and Casino del Mar at La Concha Resort are also within 2 miles (3 km).
Poolside dining
This hotel features a restaurant, an outdoor pool, and a bar/lounge. Business travelers can take advantage of the free WiFi in public areas. Enjoy the a rooftop terrace and free perks like cooked-to-order breakfast and free self parking.
Aug 12, 2023 by D.R.L
Dear Juan C San,Thank you for staying with us!See you back at Ciqala Soon!
Apr 27, 2023 by Font Desk
Thank you for bringing this issue to our attention. We apologize for any inconvenience caused by the delay in having your room ready at the expected time. We understand that your time is valuable and it is our goal to ensure that every guest's stay is as seamless and enjoyable as possible.We want to assure you that we take these matters seriously and have already taken steps to ensure that similar situations do not occur in the future. We will be reviewing our check-in process and working with our team to ensure that all rooms are ready in a timely manner.We appreciate your patience and understanding during this time and hope that the rest of your stay with us was enjoyable. Please do not hesitate to reach out to us directly if you have any further concerns or questions. We would be more than happy to assist you in any way we can.
Apr 7, 2022 by Front Desk Agent
Dear Guest, Thanks for the positive feedback, we hope to see you in the near future!
Mar 5, 2022 by Front Desk Agent
Dear Guest, Thanks for the feedback, was there something that we could have done?
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. An outdoor pool, a rooftop terrace, and tour/ticket assistance are also featured at the business-friendly CIQALA Luxury Suites. Free self parking is available. This 4-star San Juan hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
CIQALA Luxury Suites offers 19 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Memory foam beds feature premium bedding. LCD televisions come with cable channels. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.
Guests are served free cooked-to-order breakfast daily from 7:00 AM to 10:00 AM.
Our SP Floor Lounge - This poolside rooftop bar specializes in Caribbean cuisine. Guests can enjoy alfresco dining (weather permitting). Happy hour is offered.
Room service (during limited hours) is available.
Recreational amenities at the hotel include an outdoor pool.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and a security system
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted.
For guests' safety, the property includes a smoke detector and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned and disinfectant is used to clean the property. Social distancing measures are in place. Each guestroom is kept vacant for a minimum of 48 hours between bookings.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.