Skip to main content
Beginning of main content

"The roof top bar, lively and up beat. " More

By a verified traveler on Tue 05 Apr 2022

Enter dates to see availability

Hotel Description

4-star hotel near Puerto Rico Convention Center

Santurce stay

Within a 15-minute walk of this Santurce hotel, you'll find Puerto Rico Convention Center and Sheraton Casino. Condado Beach and Casino del Mar at La Concha Resort are also within 2 miles (3 km).

Poolside dining

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Business travelers can take advantage of the free WiFi in public areas. Enjoy the a rooftop terrace and free perks like cooked-to-order breakfast and free self parking.

Free WiFi, comfy beds

The 34 individually decorated guestrooms offer free WiFi and comfy beds. Other amenities include microwaves, minibars, and LCD TVs with cable channels.

Superior Room, 1 Queen Bed, City View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$174* Per night/room Jun 1 - Jun 2

Luxury Studio Suite, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Presidential Suite

Bed Count 1 King Bed Maximum Occupancy 6 Max

Deluxe Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Luxury Suite, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

The Signature Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

CIQALA Luxury Suites ratings based on 20 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for CIQALA Luxury Suites

Everyone (7) Couples (6) Family (5)
5 out of 5
The roof top bar, lively and up beat.

Posted by on Apr 5, 2022

Was this review helpful to you?
Comment from Hotel Management

Apr 7, 2022 by Front Desk Agent

Dear Guest, Thanks for the positive feedback, we hope to see you in the near future!

2 out of 5
The roof top bar was nice. Beyond that, I’d never stay here again.

Posted by on Mar 5, 2022

Was this review helpful to you?
Comment from Hotel Management

Mar 5, 2022 by Front Desk Agent

Dear Guest, Thanks for the feedback, was there something that we could have done?

1 out of 5
The room was horrible, dirty all over! I was scared to walk on the floor with my bare feet it was disgusting to say the least! Very over priced for these conditions. I paid for a bday surprise and that brought up dirty balloons they just threw in the floor for $89!!!! This was my first time to PR so I was very upset. The island was beautiful had a great time there just wished I picked a better place to stay. The staff was AMAZING every one was super nice and attentive! I just can’t believe how nasty and stinky the room was. It was loud notices coming from the walls, I slept on top of the sheets with my clothes on. I’m very upset I really want to argue for a full refund 😒

Posted by on Aug 18, 2021

Was this review helpful to you?
4 out of 5
My stay was great young lady at the front desk was amazing in my check in and check out my suit was amazing nice big roomie the only thing in the room the floor needed to be mopped was a little dirty don’t recommend walking around with out slippers other then that I had no complaints I would stay here again.

Posted by on Jul 23, 2021

Was this review helpful to you?
2 out of 5
I really didn't like anything. I think this is a huge scam the pictures advertised are not what is actually here real disappointed

Posted by on Mar 22, 2021

Was this review helpful to you?
5 out of 5

Posted by on Mar 13, 2021

Was this review helpful to you?
2 out of 5
Roof top restaurant food was good everything thing else was terrible pool the size of a hot tub rooms out dated elevator takes forever

Posted by on Feb 8, 2021

Was this review helpful to you?
5 out of 5
After reading other reviews I was skeptical about staying here but Everything was great. We used Uber to get around ! The food was great!! I would definitely recommend it!

Posted by , from Ga on Jan 5, 2021

Was this review helpful to you?
3 out of 5
Liie the bar and pool but it seems like they use that as a multi room in top floor for dinner reservations looked like after 6pm so wouldn't feel right using the pool. My mother wasnt able to smoke

Posted by on Feb 27, 2020

Was this review helpful to you?
5 out of 5

Posted by on Feb 25, 2020

Was this review helpful to you?

Property Features

Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a bar/lounge and a poolside bar. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. An outdoor pool, a rooftop terrace, and tour/ticket assistance are also featured at the business-friendly CIQALA Luxury Suites. Free self parking is available. This 4-star San Juan hotel is smoke free.

  • 1 building
  • 34 guestrooms or units
  • 8 levels
  • Built in 2010
  • Cooked-to-order breakfast (free)
  • Deli
  • Childcare (surcharge)
  • Terrace on the roof
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Computer for guest use
  • Television in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Free beach shuttle
  • Parking: Free self parking

Room Amenities

CIQALA Luxury Suites offers 34 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Memory foam beds feature premium bedding. LCD televisions come with cable channels. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Memory foam beds
  • Minibar
  • In-room dining (limited hours)
  • HD television
  • Cable channels
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Unique furnishings
  • Unique decor

Food & Drink

Guests are served free cooked-to-order breakfast daily from 7:00 AM to 10:00 AM.

Our SP Floor Lounge - This poolside rooftop bar specializes in Caribbean cuisine. Guests can enjoy alfresco dining (weather permitting). Happy hour is offered.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

  • Casino nearby
  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 6:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector and a security system

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted.

For guests' safety, the property includes a smoke detector and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned and disinfectant is used to clean the property. Social distancing measures are in place. Each guestroom is kept vacant for a minimum of 48 hours between bookings.

  • Property is cleaned with disinfectant
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Security system
  • Debit cards not accepted
  • Staffed front desk
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Gap period enforced between guest stays - 48 hours
  • Property confirms they are implementing guest safety measures
  • Property uses a professional cleaning service

Hotel Names

  • CIQALA
  • CIQALA Luxury
  • CIQALA Luxury Suites
  • CIQALA Luxury Suites Condo
  • CIQALA Luxury Suites Condo San Juan
  • CIQALA Luxury Suites San Juan
  • CIQALA Suites
  • Ciqala Hotel San Juan
  • CIQALA Luxury Suites Hotel
  • CIQALA Luxury Suites San Juan
  • CIQALA Luxury Suites Hotel San Juan

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
url importing http://travel.travelocity.com/San-Juan-Hotels-CIQALA-Luxury-Suites.h4538751-p2.Hotel-Reviews?rm1=a2&
There was an error importing /San-Juan-Hotels-CIQALA-Luxury-Suites.h4538751-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://travel.travelocity.com/San-Juan-Hotels-CIQALA-Luxury-Suites.h4538751-p2.Hotel-Reviews?rm1=a2&

Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.