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"I ask for a wake up call, then I realized there was no phone in the room. By my surprise the front desk guy knock at my door at the requested time. Br ... " More

By a verified traveler on Tue 02 Jul 2019

Hotel Description

3-star adults-only hotel near Condado Beach

Oceanside stay

A stay at this Condado hotel places you within half a mile (1 km) of Casino del Mar at La Concha Resort and 2 miles (3 km) of Condado Beach. Puerto Rico Convention Center and Escambron Beach are also within 2 miles (3 km).

Renovated in 2014

A restaurant and a bar/lounge are featured at this hotel. Business travelers can take advantage of the free WiFi in public areas. Self parking, a terrace, and luggage storage are also offered.

Free WiFi, LCD TVs

The individually decorated guestrooms offer free WiFi and safes. LCD TVs come with cable channels, and other amenities include showers and desks.

Superior Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Casa Condado Hotel ratings based on 45 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Casa Condado Hotel

Everyone (11) Couples (2) Family (2)
2 out of 5
Disappointed, not as advertised. No free breakfast, no 24 desk clerk.

Posted by on Feb 28, 2021

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Comment from Hotel Management

Feb 28, 2021 by Management Team

Thank you for taking of your time to share your feedback of your recent stay at Casa Condado Hotel. We're saddened to read that your experience did not meet expectations. However, in our policies section we clearly indicate our front desk agent is not 24/7 keeping in mind CDC guidelines for the safety of our staff and guests. As we also informed you prior to your arrival. We strive everyday to exceed guests. We hope hope to have another opportunity to provide the service of excellence we're known for.

1 out of 5
The front desk person was rude and inappropriate, no WiFi, the room was very smelly, the sheets were not clean, no help with the baggage.

Posted by on Aug 12, 2019

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5 out of 5
I ask for a wake up call, then I realized there was no phone in the room. By my surprise the front desk guy knock at my door at the requested time. Bravo!

Posted by on Jul 2, 2019

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1 out of 5

Posted by on Apr 5, 2019

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3 out of 5

Posted by on Mar 10, 2019

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5 out of 5

Posted by on Mar 10, 2019

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4 out of 5
The hotel had a great location and we loved the outdoor deck/patio. Rooms could use a little updating but they were perfect for us since we do not spend a great deal of time in our room on vacation.

Posted by on Feb 15, 2019

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2 out of 5

Posted by on Oct 16, 2018

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5 out of 5

Great hotel, great location

A very small boutique hotel located in the Condado with easy access to everything. The staff was amazing!

Posted by on Mar 26, 2018

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2 out of 5

This hotel is a joke

Super basic hotel has less amenities then a motel 6. No microwave, no fridge, does not offer water to their guest. Only thing they offer are towels and ice. Getting us Ice seemed like a huge inconvenience for the older lady working at the front desk. Parking for the hotel was $90 for 7 nights. We denied the parking...said we would just park somewhere else, so the guy gave it to us for $60 instead. The positives were that Housekeeping kept our room clean and stocked with towels every day we were there except on Sunday. Also there were two friendly employees a younger girl and younger guy. The rest were rude and seemed bothered by any questions you had...bad customer service. If you literally just need a place to sleep then this is ok don't expect anything else. We had busy days planned the entire trip so we were hardly in the hotel.

Posted by , from CA on May 5, 2017

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About the Casa Condado Hotel

Location San Juan, PR 00907

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. WiFi is free in public spaces. A terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Casa Condado Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of Casa Condado Hotel was completed in January 2014. This 3-star San Juan hotel is smoke free.

  • 1 building
  • 24 guestrooms or units
  • 4 levels
  • Built in 1970
  • Dining venue
  • Bar or lounge
  • Manager's reception (free)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Television in lobby
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Parking: Self parking available for a surcharge

Room Amenities

Casa Condado Hotel offers 24 accommodations with safes and blackout drapes/curtains. These individually decorated and furnished accommodations include desks. 22-inch LCD televisions come with premium cable channels. Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

  • Separate bedroom
  • HD television
  • Cable channels
  • Premium channels
  • Shower
  • Housekeeping (daily)
  • Hair dryer available
  • Safe
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor

Food & Drink

The hotel hosts a free manager's reception daily.

Casa Condado Hotel has a restaurant on site.

Nearby Activities

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Mountain biking nearby
  • Casino nearby
  • Windsurfing nearby
  • Health or beauty spa nearby
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Sailing nearby
  • Scuba diving nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Handrails in stairways
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Friday: 8:00 AM - noon
Guests will receive an access code. You will receive an email from the host with check-in and check-out instructions. You will also receive an email from Vrbo with a link to a Vrbo account which will enable you to manage your booking.

This property's front desk is open during the following times:

  • Monday - Friday: 8:00 AM - noon
Guests will receive an access code. You will receive an email from the host with check-in and check-out instructions. You will also receive an email from Vrbo with a link to a Vrbo account which will enable you to manage your booking.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Onsite parties or group events are strictly prohibited

Long-term renters welcome

Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. Onsite parties or group events are strictly prohibited. Long-term renters welcome. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. The property is kept vacant for a minimum of 24 hours between guest stays. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Long-term renters welcome
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Staffed front desk
  • Guests are not provided with hand sanitizer
  • Social distancing measures are in place
  • Events/parties not allowed
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No elevators
  • Property Registry Number - delist-temp
  • Property confirms they are implementing enhanced cleaning measures
  • Minimum guest age is 18
  • Individually-wrapped food options are not available
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 15.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Casa Condado
  • Casa Condado Hotel
  • Casa Condado Hotel San Juan
  • Casa Condado San Juan
  • Casa Condado Hotel Hotel
  • Casa Condado Hotel San Juan
  • Casa Condado Hotel Hotel San Juan

You should know

  • This is an adults-only property and children 18 years old and younger aren't allowed.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.