"Friendly staff and clean during the pandemic. Unfortunately the bars and restaurants were not open because of COVID, but the pools and beach were avai ... " More
Beachfront retreat
Your stay at this Isla Verde resort places you within 6 miles (10 km) of The Mall of San Juan and Museo de Arte de Puerto Rico. Plaza las Americas and Puerto Rico Convention Center are also within 6 miles (10 km).
Luxury amenities
This smoke-free resort features a full-service spa, a nightclub, and 4 restaurants. Enjoy beachfront dining and relax with sun loungers and beach umbrellas. Enjoy the 4 outdoor pools and perks like free WiFi.
Free Internet, comfy beds
The 388 soundproofed guestrooms offer free WiFi and free wired Internet, as well as comfy beds. LED TVs come with cable channels, and other amenities include 24-hour room service and refrigerators.
Oct 21, 2020 by Albina, Reservations Department
Hi KM! Thank you for your 5 out of 5 star review, given that not all amenities are available. Thank you for understanding that this is simply due to the current unfortunate situation. We hope that you still enjoyed the bars and restaurants that we do have available and open, as was stated in the message sent to you upon booking. Please come visit us again once the normal life resumes, for you to enjoy more options and choices.
Feb 29, 2020 by Director of Guest Relations, Yvonne Ramos
Thank you taking the time to rate us
Nov 14, 2019 by Yvonne Ramos, Director of Guest Relations
We apologize for the inconvenience - the hotel was without water for 24 hours due to some repairs that the city was working on.
Oct 26, 2019 by YVONNE rAMOS, DIRECTOR OF GUEST RELATIONS
GLAD TO SEE THAT YOU ENJOYED THE PROPERTY!
Sep 4, 2019 by Albina Alieva, Reservations Coordinator
Thank you for your feedback!
Aug 15, 2019 by Albina Alieva, Reservations Coordinator
Yes, Lyli, true facts. You must have enjoyed yourself on our property with all the above mentioned amenities! Very glad, thank you so much!
Aug 15, 2019 by Albina Alieva, Reservations Coordinator
Thank you so much for your feedback and your references of us to others! We are waiting to welcome more of you here =)
Aug 1, 2019 by Albina Alieva, Reservations Coordinator
We appreciate your feedback!
Jun 7, 2019 by Ruth
Thank you for your amazing review! Please come visit us again!
May 17, 2019 by Ruth
We are so happy to know we met your expectations, we work hard for this! Thank you for your amazing review!
Due to COVID-19, this property’s food and beverage options may be limited.
Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Fairmont El San Juan hotel you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 3 poolside bars and 6 bars/lounges. Public spaces have free WiFi. This luxury resort also offers outdoor tennis courts, a 24-hour fitness center, and a garden. Parking is available for a fee. A complete renovation of Fairmont El San Juan hotel was completed in December 2018. This 5-star Carolina resort is smoke free.
Available in all rooms: Free WiFi , Free wired Internet
Available in some public areas: Free WiFi
Self parking (surcharge) , Valet parking (surcharge)
Fairmont El San Juan hotel offers 388 air-conditioned accommodations with espresso makers and safes. Beds feature pillowtop mattresses. A pillow menu is available. 50-inch LED televisions come with premium cable channels and pay movies. Bathrooms include showers, complimentary toiletries, and hair dryers. This Carolina resort provides complimentary wired and wireless Internet access. Business-friendly amenities include complimentary newspapers and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.
For a fee, guests can enjoy to-go breakfast daily from 7:00 AM to 11:00 AM.
Cana by Juliana Gonzalez - This restaurant specializes in Caribbean cuisine. Guests can enjoy drinks at the bar.
El Bistro - This coffee shop serves breakfast and light fare. Open daily.
Chandelier Bar - This lobby lounge serves light fare only. Open daily.
Wine Bar - Onsite wine bar. Open daily.
Aquarelle - This beachfront restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open daily.
24-hour room service is available.
4 outdoor swimming pools are on site along with outdoor tennis courts and a 24-hour fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Well & Being Spa has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a steam room.
The spa is open daily.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Please note that at this property shirts and shoes are required at all times in the lobby; after 7 PM, tank tops, hats, and headgear are not permitted.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Minimum Spring Break check-in age is 21 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.
Guests will be asked to pay the following charges at the property:
The resort fee includes:
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.