"This is not a fair question because of COVID-19. I great deal of the amenities were not offered because of it. A lot of what we were expecting was not ... " More
Seaside stay
With a stay at this Isla Verde resort, you'll be within half a mile (1 km) of Isla Verde Beach and 6 miles (10 km) of Condado Beach. Plaza las Americas and Puerto Rico Convention Center are also within 6 miles (10 km).
Poolside dining
A casino, a 24-hour fitness center, and a restaurant are all featured at this resort. There's fun for all ages with a children's pool and a playground, and barbecue grills are available on site. Enjoy the outdoor pool and free perks like cooked-to-order breakfast and WiFi in public areas.
Free Internet, flat-screen TVs
The soundproofed guestrooms offer free WiFi, free wired Internet, and free weekday newspapers. Flat-screen TVs come with cable channels, and other amenities include refrigerators and microwaves.
Sep 24, 2020 by Embassy Suites by Hilton San Juan Hotel & Casino
Dear LaKeishea: Thank you for your feedback and for staying with us. We apologize for the inconveniences you had during your stay. Following an Executive Order implemented by the Governor of Puerto Rico in response to the worldwide pandemic of the Coronavirus (COVID19), we are required to enforce several changes. The safety of our guests and our team members is of utmost importance. We hope you consider staying with us again in the future.
Mar 19, 2020 by Embassy Suites San Juan Hotel & Casino
Thank you for your feedback. We are very please we met your expectations during your stay with us. Please come back soon for another amazing stay at out hotel!
Feb 18, 2020 by Embassy Suites San Juan Hotel & Casino
Thank you for your feedback. We are pleased to hear you enjoyed our pool area and beach services. We apologize for not meeting your expectations on our complimentary breakfast. We will be sharing your feedback to our team, and taking action where we can improve to make our guests experience the best. Thank you for you business and we hope you consider staying with us again!
Dec 30, 2019 by Embassy Suites San Juan Hotel & Casino
Thank you Rico for you comments regarding your most recent stay. We would love to have you again for another amazing stay.
Dec 17, 2019 by Embassy Suites San Juan Hotel & Casino
Thank you for your feedback. All requests are added to reservations and aren't guaranteed until arrival time. We welcome you to revise our pages with all information regarding your stay to avoid future inconveniences at arrival time. We apologize for not meeting your expectations and the inconveniences experienced during your stay with us. We will be forwarding your comments to our team in efforts to improve our guests experience.
Dec 13, 2019 by Embassy Suites San Juan Hotel & Casino
Dear Guest: Thank you for your comments regarding your stay. We apologize for not meeting your expectations and the inconveniences experienced during your stay with us. We are currently working on the last phase of our renovation. We hope to have you again to change your perception into a positive one.
Dec 5, 2019 by Embassy Suites San Juan Hotel & Casino
Thank you for your feedback. We are so sorry to hear that. We will share your comments with our team in order to keep improving our property and service. Hope to see you again!
Dec 5, 2019 by Embassy Suites San Juan Hotel & Casino
Thank you for your comments! We are very sorry for your inconvenience. We will let our staff know about your experience, that way we can improve our service. We hope you give us another opportunity to make it right.
Nov 8, 2019 by Embassy Suites San Juan Hotel & Casino
Dear Guest: Thank you for staying with us and for sharing your positive feedback! We hope to see you again soon!
Nov 6, 2019 by Embassy Suites San Juan Hotel & Casino
Dear Guest: Thank you for staying with us and for your positive feedback!
Embassy Suites by Hilton San Juan Hotel & Casino offers its guests an outdoor pool, a children's pool, a spa tub, and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is available daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. Event space at this resort measures 12000 square feet (1115 square meters) and includes conference space. A casino, spa services, and tour/ticket assistance are also featured at the family-friendly Embassy Suites by Hilton San Juan Hotel & Casino. Parking is available for a fee. Smoking is allowed in designated areas at this 3.5-star Carolina resort.
Available in all rooms: Free WiFi , Free wired Internet
Available in some public areas: Free WiFi , Free wired Internet
Self parking (surcharge) , Valet parking (surcharge)
Embassy Suites by Hilton San Juan Hotel & Casino offers 313 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. 55-inch flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include complimentary weekday newspapers and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.
Guests are served free cooked-to-order breakfast on weekdays from 6:30 AM to 9:00 AM and on weekends from 7:30 AM to 10:00 AM.
El Patio - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.
Eterie - Onsite coffee shop. Open daily.
Coqui Pool Bar - This poolside bar serves lunch only. Open daily.
An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can pamper themselves by indulging in the onsite spa services. Services include facials and body treatments.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. The property affirms that it follows sanitization practices of CleanStay (Hilton) guidelines.
Guests will be asked to pay the following charges at the property:
The resort fee includes:
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.