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Fairmont El San Juan Hotel

5-star property
6063 Isla Verde Avenue, Carolina, 1-855-201-7819
4.0 out of 5
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See all 20 travelocity Reviews

"The pools and access to the Isla Verde beach was amazing! The rooms and hotel itself are outdated as expected because it is a very old hotel, though t ... " More

By a verified traveler on Sat 31 Jul 2021

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Hotel Description

5-star beachfront resort near The Mall of San Juan

Beachfront retreat

Your stay at this Isla Verde resort places you within 6 miles (10 km) of The Mall of San Juan and Museo de Arte de Puerto Rico. Plaza las Americas and Puerto Rico Convention Center are also within 6 miles (10 km).

Luxury amenities

This luxury resort features a casino, a full-service spa, and a nightclub. Enjoy beachfront dining and relax with sun loungers and beach umbrellas. Enjoy a meal in one of the 4 restaurants and perks like free WiFi.

Free Internet, comfy beds

The 304 soundproofed guestrooms offer free WiFi and free wired Internet, as well as comfy beds. LED TVs come with cable channels, and other amenities include 24-hour room service and refrigerators.

Fairmont, Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
$297* Per night/room Jan 27 - Jan 28

Deluxe Room, 2 Queen Beds, View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 Bedroom

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Villa, 1 King Bed (Banyan)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 8 Max

Fairmont El San Juan Hotel ratings based on 20 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Fairmont El San Juan Hotel

Everyone (9) Couples (5) Family (7)
5 out of 5
The pools and access to the Isla Verde beach was amazing! The rooms and hotel itself are outdated as expected because it is a very old hotel, though the main floor is extremely elegant and beautiful. Everyone at the hotel was extremely nice, but once you step out into San Juan it’s a whole different story.

Posted by on Jul 31, 2021

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3 out of 5
Unfortunately upon arrival our room was not ready. I called one day prior to inform them that our flight was cancelled and we would be arriving later, and was assured that everything would still be ready. During check in, which took 30 minutes, the gentleman was extremely nice but he couldn’t find our reservation. Once he found it we were on our way only to find that they had put us in a room that we did not reserve. The room was actually completely different then our reservation, not just on a different floor or without a balcony. I called the front desk and was told that the manager had ‘upgraded’ our room and the room we reserved wouldn’t be ready until 12p. The room we were given to stay in while we waited had a picture that was broken, the refrigerator was leaking because the door was left open, and it smelled of mildew. We waited until shortly after 12p to go back to the front desk and the room still wasn’t ready, this time not being ready until 4p, an entire day after our initial check in. In speaking with the manager I learned that they frequently ‘upgrade’ guest rooms before arrival and without speaking to the guest, which maybe would’ve been okay if it was an actual upgrade and clean. The manager, who had looked at my reservation, didn’t even know what type of room I had booked and was putting us into another room, at 4p, that wasn’t the room we booked. We did, at that moment, get an upgraded room, that was available, clean, and up to par. But it was a struggle.

Posted by on Jul 27, 2021

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Comment from Hotel Management

Aug 28, 2021 by Yvonne Ramos, Director of Guest Relations

Our apologies for the struggle you endured. We have taken a look at the process in order to see the areas of improvements. Rest assure when you decide to return we will have had this situation rectified so as to give you a much more memorable experience

3 out of 5
Beautiful hotel. Big rooms. Great pool area. Some of the staff was very rude and quick to raise their voice or have an attitude. Very disappointed with this.

Posted by on Jul 10, 2021

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Comment from Hotel Management

Jul 15, 2021 by Yvonne Ramos, Director of Guest Relations

Thank you for sharing both the positive and the negative. We are currently looking into trainings and re-trainings to improve in our customer service skills. We do hope when you return you will notice the difference

5 out of 5

Posted by on Jun 30, 2021

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3 out of 5
Overall acceptable

Posted by on Jun 27, 2021

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Comment from Hotel Management

Jul 15, 2021 by Yvonne Ramos, Director of Guest Relations

Thank you for taking the time to comment.

3 out of 5
Hotel has beautiful lobby ! No help available, had problem w safe ( battery died), no one answered phone! Neither FD , LP , operator, bellman , or concierge! Had to go down and wait in-line at FD to let them know. Phone still didn’t work ever. Because of island electric issues had several short blk outs one night , generator did kick on, that was not the pt, suggested at front desk that they should inform guests of pending situation as not to be alarmed. Spoke w Frances at front desk who was very polite and understanding. My concern was the unknown, I took it upon myself to still travel there knowing the about the electrical fire that happened days prior. She explained that they as employees could not take it upon themselves to express concerns to guest ( I understand that , work in luxury retail) next day they put out a letter in all rooms as a PR update. They made me feel that u have some great employees, like Frances who took it upon herself to let management know some feedback she had received. Also last note room 336 needs a redo bathroom. Do to size and set up u can’t Close door where toilet paper is nor get into shower w out moving door to get in ! Good thing I’m not a big person ! Need all new beach lounge chairs, umbrellas and tables, most are damaged and ripped. Food and drinks were excellent! Just need more help , especially beach and poolside

Posted by on Jun 19, 2021

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Comment from Hotel Management

Jun 21, 2021 by Yvonne Ramos, Director of Guest Relations

Thank you for taking the time to tell us about your experience at the hotel. I am sorry for what you experienced and not meeting your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the topics mentioned. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

5 out of 5
Friendly staff and clean during the pandemic. Unfortunately the bars and restaurants were not open because of COVID, but the pools and beach were available.

Posted by , from Brooklyn, NY on Oct 20, 2020

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Comment from Hotel Management

Oct 21, 2020 by Albina, Reservations Department

Hi KM! Thank you for your 5 out of 5 star review, given that not all amenities are available. Thank you for understanding that this is simply due to the current unfortunate situation. We hope that you still enjoyed the bars and restaurants that we do have available and open, as was stated in the message sent to you upon booking. Please come visit us again once the normal life resumes, for you to enjoy more options and choices.

5 out of 5

Posted by on Feb 29, 2020

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Comment from Hotel Management

Feb 29, 2020 by Director of Guest Relations, Yvonne Ramos

Thank you taking the time to rate us

1 out of 5
No water and a/c during first two days of vacation

Posted by on Nov 13, 2019

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Comment from Hotel Management

Nov 14, 2019 by Yvonne Ramos, Director of Guest Relations

We apologize for the inconvenience - the hotel was without water for 24 hours due to some repairs that the city was working on.

5 out of 5
Amazingggg!!!! Such a beautiful place!!! Food and drinks were amazing too

Posted by on Oct 26, 2019

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Comment from Hotel Management

Oct 26, 2019 by YVONNE rAMOS, DIRECTOR OF GUEST RELATIONS

GLAD TO SEE THAT YOU ENJOYED THE PROPERTY!

About the Fairmont El San Juan Hotel

Location 6063 Isla Verde Avenue, Carolina, 00979

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Fairmont El San Juan Hotel you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 4 restaurants on site, along with a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 3 poolside bars and 6 bars/lounges. Public spaces have free WiFi. This luxury resort also offers outdoor tennis courts, a fitness center, and a garden. Parking is available for a fee. A complete renovation of Fairmont El San Juan Hotel was completed in December 2018. This 5-star Carolina resort is smoke free.

  • 304 guestrooms or units
  • 9 levels
  • 4 buildings
  • 4 dining venues
  • 3 bars by the pool
  • 6 bars or lounges
  • 40000 sq ft of conference space
  • 3716 sq m of conference space
  • Built in 1958
  • Casino
  • Nightclub
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar on the beach
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 4
  • Free WiFi
  • Soundproofed rooms
  • Outdoor tennis courts - 2
  • Snack bar/deli
  • In-room childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Fairmont El San Juan Hotel offers 304 air-conditioned accommodations with espresso makers and safes. Beds feature pillowtop mattresses. 50-inch LED televisions come with premium cable channels and pay movies. Bathrooms include showers, complimentary toiletries, and hair dryers. This Carolina resort provides complimentary wired and wireless Internet access. Business-friendly amenities include complimentary newspapers and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

  • Pillowtop beds
  • In-room dining (24 hours)
  • HD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Espresso maker
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Local calls (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy to-go breakfast daily from 7:00 AM to 11:00 AM.

Cana by Juliana Gonzalez - This restaurant specializes in Caribbean cuisine. Guests can enjoy drinks at the bar.

El Bistro - This coffee shop serves breakfast and light fare. Open daily.

Chandelier Bar - This lobby lounge serves light fare only. Open daily.

Wine Bar - Onsite wine bar. Open daily.

Aquarelle - This beachfront restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open daily.

24-hour room service is available.

Nearby Activities

4 outdoor swimming pools are on site along with outdoor tennis courts and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Golfing nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Mountain biking nearby
  • Volleyball on site
  • Beach volleyball on site
  • Casino nearby
  • Health or beauty spa nearby
  • Yoga classes/instruction on site
  • Fitness classes on site
  • Hiking/biking trails nearby
  • Personal motorized watercraft on site
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Spa Services

Well & Being Spa has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily.

  • Deep tissue massage
  • Sauna in spa
  • Number of treatment rooms 8
  • Steam room in spa
  • Couples treatment rooms
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Sign language-capable staff
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at 1:30 AM
  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 150 per accommodation, per stay
  • Service animals are exempt from fees

Policies

This property is managed by a professional host

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 21 years old

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Please note that at this property shirts and shoes are required at all times in the lobby; after 7 PM, tank tops, hats, and headgear are not permitted.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. Minimum Spring Break check-in age is 21 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Staffed front desk
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities onsite
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: 20 percent of room rate

The resort fee includes:

  • Pool access
  • Beach access
  • Beach towels
  • Health club access
  • Fitness center access
  • Internet access
  • Phone calls
  • In-room safe
  • In-room coffee
  • Housekeeping
  • Additional inclusions

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: USD 28 for adults and USD 15 for children (approximately)
  • Self parking fee: USD 22.30 per day (in/out privileges)
  • Valet parking fee: USD 28 per day (in/out privileges)
  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in fee: USD 150 (subject to availability)
  • Late check-out fee: USD 150 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • El Resort & Hilton Hotel
  • El San Juan Casino Hilton
  • El San Juan Resort & Casino Hilton Hotel
  • El San Juan Hotel Casino
  • El San Juan Hotel Isla Verde
  • El San Juan Hotel Puerto Rico
  • El San Juan Resort And Casino
  • El Resort & Casino Hilton Hotel
  • El San Juan Hilton
  • El San Juan Hotel Curio Collection Hilton Carolina
  • El Hotel Curio Collection Hilton
  • El San Juan Curio Collection Hilton Carolina
  • Juan Curio Collection Hilton
  • Fairmont El San Juan Carolina
  • Fairmont El San Juan Hotel Resort
  • Fairmont El San Juan Hotel Carolina
  • Fairmont El San Juan Hotel Resort Carolina
  • El San Juan Hotel Curio Collection by Hilton
  • Fairmont El San Juan Hotel (Opening January 2020)

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

  • UNESCO sustainable tourism pledge
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.