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Fairmont El San Juan Hotel

5.0 star property
Beachfront resort near The Mall of San Juan

Choose dates to view prices

Photo gallery for Fairmont El San Juan Hotel

Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes
Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes
Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes
Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Pet friendly
  • Breakfast available

Explore the area

Map
6063 Isla Verde Avenue, Carolina, 00979
  • Isla Verde Beach
    ‪1 min walk‬
  • Carolina Beach
    ‪9 min walk‬
  • Plaza las Americas
    ‪9 min drive‬
  • San Juan (SJU-Luis Munoz Marin Intl.)
    ‪13 min walk‬

Room options

View all photos for Presidential Suite, 1 Bedroom, Ocean View (1 King bed)

Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Presidential Suite, 1 Bedroom, Ocean View (1 King bed)

  • 2051 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Signature Room, 1 King Bed, Ocean View

Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Signature Room, 1 King Bed, Ocean View

  • 445 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Fairmont, Room, 1 King Bed, Patio

Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Fairmont, Room, 1 King Bed, Patio

  • 445 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Deluxe Room, 1 King Bed

  • 614 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Fairmont, Room, 2 Queen Beds, Patio

Fairmont, Room, 2 Queen Beds, Patio | Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Fairmont, Room, 2 Queen Beds, Patio

  • 445 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Room, 1 King Bed, Accessible, Ocean View

Signature Room, 1 King Bed, Accessible, Ocean View | Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Signature Room, 1 King Bed, Accessible, Ocean View

  • 445 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Ocean View (Parlor, 1 King bed)

Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Suite, 1 Bedroom, Ocean View (Parlor, 1 King bed)

  • 974 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Partial Ocean View (Parlor, 1 King bed & 2 Queen beds)

Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Suite, 2 Bedrooms, Partial Ocean View (Parlor, 1 King bed & 2 Queen beds)

  • 1374 sq ft
  • Partial ocean view
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

View all photos for Fairmont, Room, 1 King Bed, Accessible

Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Fairmont, Room, 1 King Bed, Accessible

  • 445 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Villa, 1 King Bed, Accessible, Bathtub (Balcony, Poolside)

Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Villa, 1 King Bed, Accessible, Bathtub (Balcony, Poolside)

  • 489 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Room, 2 Queen Beds, Ocean View

Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Signature Room, 2 Queen Beds, Ocean View

  • 445 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Grand Suite, 1 Bedroom, Terrace, Ocean View (1 King bed)

Grand Suite, 1 Bedroom, Terrace, Ocean View (1 King bed) | Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Grand Suite, 1 Bedroom, Terrace, Ocean View (1 King bed)

  • 974 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Villa, 2 Queen Beds, Terrace, Beachside

View from room

Villa, 2 Queen Beds, Terrace, Beachside

  • 539 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Fairmont, Room, 2 Queen Beds, Accessible

Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Fairmont, Room, 2 Queen Beds, Accessible

  • 445 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Villa, 1 King Bed, Terrace, Beachside

50-inch LED TV with cable channels, TV, pay movies

Villa, 1 King Bed, Terrace, Beachside

  • 539 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Fairmont, Room, 1 King Bed, Accessible, Bathtub

Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Fairmont, Room, 1 King Bed, Accessible, Bathtub

  • 445 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Villa, 1 King Bed, Balcony, Ocean View

Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Villa, 1 King Bed, Balcony, Ocean View

  • 539 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Accessible, Partial Ocean View

Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Deluxe Room, 2 Queen Beds, Accessible, Partial Ocean View

  • 445 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Villa, 2 Queen Beds, Balcony, Poolside

Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Villa, 2 Queen Beds, Balcony, Poolside

  • 489 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Bungalow, 1 King Bed, Terrace

Bungalow, 1 King Bed, Terrace | Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Bungalow, 1 King Bed, Terrace

  • 351 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Villa, 2 Queen Beds, Accessible, Bathtub (Balcony, Poolside)

Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Villa, 2 Queen Beds, Accessible, Bathtub (Balcony, Poolside)

  • 489 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Fairmont, Room, 2 Queen Beds

Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Fairmont, Room, 2 Queen Beds

  • 445 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Fairmont, Room, 1 King Bed

Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Fairmont, Room, 1 King Bed

  • 445 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Villa, 2 Queen Beds, Accessible, Terrace (Poolside)

View from room

Villa, 2 Queen Beds, Accessible, Terrace (Poolside)

  • 489 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Villa, 2 Queen Beds, Terrace, Poolside

Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Villa, 2 Queen Beds, Terrace, Poolside

  • 489 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Villa, 2 Queen Beds, Terrace, Beachside

Villa, 2 Queen Beds, Terrace, Beachside | Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Villa, 2 Queen Beds, Terrace, Beachside

  • 539 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Villa, 1 King Bed, Accessible, Bathtub (Terrace, Poolside)

Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Villa, 1 King Bed, Accessible, Bathtub (Terrace, Poolside)

  • 489 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Partial Ocean View

Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Deluxe Room, 1 King Bed, Partial Ocean View

  • 445 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Partial Ocean View

Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Deluxe Room, 2 Queen Beds, Partial Ocean View

  • 445 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Villa, 1 King Bed, Balcony, Poolside

Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Villa, 1 King Bed, Balcony, Poolside

  • 489 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Fairmont, Room, 2 Queen Beds, Accessible, Bathtub

Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Fairmont, Room, 2 Queen Beds, Accessible, Bathtub

  • 445 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Villa, 1 King Bed, Terrace, Poolside

Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Villa, 1 King Bed, Terrace, Poolside

  • 484 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Parlor, 1 King bed)

Suite, 1 Bedroom (Parlor, 1 King bed) | Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Suite, 1 Bedroom (Parlor, 1 King bed)

  • 974 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Fairmont, Room, 1 King Bed, Accessible, Bathtub, Patio

Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Fairmont, Room, 1 King Bed, Accessible, Bathtub, Patio

  • 445 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Villa, 1 King Bed, Accessible, Terrace (Poolside)

Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Villa, 1 King Bed, Accessible, Terrace (Poolside)

  • 489 sq ft
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Carolina

On the beach.Your stay at this Isla Verde resort places you within 6 miles (10 km) of The Mall of San Juan and Museo de Arte de Puerto Rico. Plaza las Americas and Puerto Rico Convention Center are also within 6 miles (10 km).
View more Resorts in San JuanOpens in a new window

What's nearby

  • Isla Verde Beach - 1 min walk - 0.0 miles
  • Carolina Beach - 9 min walk - 0.5 miles
  • The Mall of San Juan - 5 min drive - 3.3 miles
  • Plaza las Americas - 9 min drive - 5.9 miles
  • Puerto Rico Convention Center - 10 min drive - 5.9 miles

Getting around

  • Pinero Station - 7 min drive
  • Luis Munoz Marin Intl. Airport (SJU) - 17 min drive

Restaurants

  • ‪Mi Casita Restaurant - ‬4 min walk
  • ‪Lupi's Mexican Grill & Sports Cantina - ‬2 min walk
  • ‪24 Market Place - ‬4 min walk
  • ‪La Bodeguita - ‬3 min walk
  • ‪Chili's Grill & Bar - ‬2 min walk

About this property

Fairmont El San Juan Hotel

Beachfront resort near The Mall of San Juan
Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with umbrellas and beach club on site (surcharge). At Fairmont El San Juan Hotel you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 7 bars/lounges and a poolside bar. Public spaces have free WiFi. This eco-certified resort also offers outdoor tennis courts and a fitness center. Parking is available for a fee.

This Carolina resort is smoke free.

  • 388 guestrooms or units
  • 9 levels
  • 4 buildings
  • 6 dining venues
  • 7 bars or lounges
  • 40000 sq ft of conference space
  • 3716 sq m of conference space
  • Built in 1958
  • Casino
  • Nightclub
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Gift shop
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
Fairmont El San Juan Hotel offers 388 air-conditioned accommodations with espresso makers and safes. Beds feature pillowtop mattresses. 50-inch LED televisions come with premium cable channels and pay movies. Bathrooms include bathtubs or showers with rainfall showerheads, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

The onsite spa has 8 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

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Property amenities

Family friendly

  • 4 outdoor pools
  • Mini-fridge
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured self parking on site (USD 27.85 per day; includes in/out privileges)
  • Secured valet parking on site (USD 33.45 per day; includes in/out privileges)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 41.74 for adults and USD 20.33 for children
  • 6 restaurants
  • 7 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 14 gaming tables
  • 2 outdoor tennis courts
  • 298 slot machines
  • 4 outdoor pools
  • Beach club
  • Beach volleyball
  • Bicycle rentals
  • Billiards/pool table
  • Casino (15,000 square feet of space)
  • Concerts/live shows
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Gym
  • Nightclub
  • Shopping
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Elevator
  • Grab bar in bathtub
  • Grab bar in shower
  • Low-height electrical outlets in bathroom
  • Sign language-capable staff
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

Room amenities

Entertainment

  • 50-inch LED TV with premium cable channels
  • Pay movies

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Champagne service
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Mini-fridge
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Eco-friendly toiletries
  • Free local calls
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per accommodation, per stay
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 50.0 per night.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: 21 percent of room rate
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach towels
  • Fitness center access
  • Health club access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Phone calls
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 41.74 for adults and USD 20.33 for children
  • Secured self parking fee: USD 27.85 per day (in/out privileges)
  • Secured valet parking fee: USD 33.45 per day (in/out privileges)
  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards, and cash.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Please note that at this property shirts and shoes are required at all times in the lobby; after 7 PM, tank tops, hats, and headgear are not permitted.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

El Resort & Hilton Hotel
El San Juan Casino Hilton
El San Juan Resort & Casino Hilton Hotel
El San Juan Hotel Casino
El San Juan Hotel Isla Verde
El San Juan Hotel Puerto Rico
El San Juan Resort And Casino
El Resort & Casino Hilton Hotel
El San Juan Hilton
El San Juan Hotel Curio Collection Hilton Carolina
El Hotel Curio Collection Hilton
El San Juan Curio Collection Hilton Carolina
Juan Curio Collection Hilton
Fairmont El San Juan Carolina
Fairmont El San Juan Hotel Resort
Fairmont El San Juan Hotel Carolina
Fairmont El San Juan Hotel Resort Carolina
El San Juan Hotel Curio Collection by Hilton
Fairmont El San Juan Hotel (Opening January 2020)

Frequently asked questions

How close is Fairmont El San Juan Hotel to the airport?

Fairmont El San Juan Hotel is 2.9 mi (17-min drive) away from the Luis Munoz Marin Intl. Airport (SJU) airport, the closest popular airport to the property.

How much does it cost to stay at Fairmont El San Juan Hotel?

As of Apr 26, 2025, prices found for a 1-night stay for 2 adults at Fairmont El San Juan Hotel on Apr 29, 2025 start from $349.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Fairmont El San Juan Hotel have an airport shuttle?

Airport shuttle services are not available at Fairmont El San Juan Hotel.

How close is Fairmont El San Juan Hotel to the beach?

This resort is on the beach. Don't forget your sunscreen!

Does Fairmont El San Juan Hotel offer free breakfast?

Free breakfast isn’t provided at Fairmont El San Juan Hotel, but buffet breakfast is offered for a fee of USD 41.74 for adults and USD 20.33 for children. It's available every day from 7:00 AM to 11:00 AM.

Is there a casino at Fairmont El San Juan Hotel?

During your stay you can enjoy the 15000 square-foot casino on site, featuring 298 slot machines and 14 gaming tables.

What time is check-in at Fairmont El San Juan Hotel?

Check-in start time: 4:00 PM; Check-in end time: anytime. A fee applies for early check-in.

Is there free parking at Fairmont El San Juan Hotel?

Free parking is not available at this resort. Self parking is available for USD 27.85 per day, and valet parking for USD 33.45 per day.

Does Fairmont El San Juan Hotel have a pool?

Fairmont El San Juan Hotel features 4 outdoor pools.

Does Fairmont El San Juan Hotel have a restaurant?

There are 6 onsite restaurants, offering options like Caribbean cuisine, a beachfront location, and happy hour.

Does Fairmont El San Juan Hotel have a spa?

This resort has a spa, which features mani/pedis, aromatherapy, and body wraps.

How close is Fairmont El San Juan Hotel to downtown Carolina?

Fairmont El San Juan Hotel is 5.9 mi away from Carolina.

Fairmont El San Juan Hotel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 1011 out of 1751 reviews
Rating 8 - Good. 317 out of 1751 reviews
Rating 6 - Okay. 208 out of 1751 reviews
Rating 4 - Poor. 104 out of 1751 reviews
Rating 2 - Terrible. 111 out of 1751 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Vivian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful. We enjoyed the different pools and lounge chair options along with the accessible bars and food. The gym facilities are top notch! We found the staff very friendly and helpful at every point of the grounds. I would like to personally Thank Coralys at check-in. Our room 'didn't pass inspection' and therefore was not available. After a long day of travel that was not a good start. Coralys however, did give us an available upgraded room along with breakfast at no extra charge. She was very nice and patient with us. Even when I called back to the front desk when our room was freezing cold. That was quickly remedied when Coralys explained that there is no heat option, to just turn it off then back on and lower the temperature to our liking (pro tip for other travelers) The breakfast buffet options were plentiful! We were greeted by Yanira who as been with the hotel for 32 years! She recognized and greeted us every morning as she showed us to our table. Yanira is a delight to talk to. In addition, we had Janet a couple of days as our server along with a few other guys that were just as delightful! We also enjoyed the nightly live entertainment. After a day of sightseeing and excursions, it was very nice to come back to hotel filled with excellent live music. Though the hotel is a bit 'dated' it is a not to it is a not to its era. It is clean, the hallways smelled wonderful and the soap, body gel and & shampoo is wonderful! I will stay again!

4/10 Poor

Maribel

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
The bathroom was very old and had many issues while I was there one week. No hot water , broken shower head and the wall was bubbly with condensation .
Stayed 7 nights in Jan 2025

10/10 Excellent

Domingo

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Loved the ancient tree in the patio. The only negative comment is that the barhroom in our room was bot cleaned properly.
Stayed 1 night in Jan 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great hotel and experience
Stayed 5 nights in Sep 2024

4/10 Poor

Stacey

Traveled with family
Disliked: Cleanliness, staff & service
Service was poor in many areas- pool bar, front desk, and pool attendants. We paid a ridiculous $100 per day resort fee to have a pool attendant with an attitude toss a couple of towels at us and tell us to find our own chairs. The only place their service was decent was at the bar where the music shows were held- which were actually very good. The room was not very clean and the hotel is generally fairly run down. I won’t return.
Stayed 2 nights in Jan 2025

6/10 Okay

Frederick

Traveled with partner
Liked: Staff & service, amenities
The lobby bar is great, sushi was great..live entertainment was great...the rest of the hotel is very dated..rust on hinges in the room, for the price ..much better options available to stay...property really needs to be renovated...
Stayed 1 night in Jan 2025

10/10 Excellent

Gregory, stamford

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, nice beach, fun lobby
Stayed 4 nights in Dec 2024

6/10 Okay

Ana

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Jan 2025

10/10 Excellent

Antonio

Stayed 5 nights in Jan 2025

6/10 Okay

Josel

Traveled with family
Liked: Cleanliness, staff & service
The property was more like a 3.5 star than a 4 star hotel. The main building hallways and room were a little run down. Pros: the location was great, with easy access to the airport. Most excursions were a half hour to 45 min away including the rain forest, Old San Juan, etc. the beach was lovely and I appreciated the chairs on the beach reserved for hotel guests. If you want a fun, vibrant, and loud nightlife, the El San Juan Fairmont is the place to be. Every night the lobby was full of people and it felt like one big party. Cons: On the second night around 10 pm, loud music began blasting and vibrating our room. We were on the 3rd floor right above the lobby. We have children so it we requested a room change. I wished we were warned ahead of time rant the Club Cana was right below us and it would be loud music until 4 am. They did move us to the 6th floor right away but it was still a pain to move when we were already trying to go to bed. The shower door would not close all the way and it leaked puddles of water all over the floor and even out the bathroom door. We did not ask to move this time because we had just moved so we dealt with it. Another night the door latch locked us in from the outside when we got home from dinner and another day, the batteries in the safe died so my belongings were stuck. It was an inconvenience and put a damper on my vacation, but security and staff were responsive and alleviated issues right away. For that, I appreciated this hotel.
Stayed 4 nights in Jan 2025

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Srini

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

2/10 Terrible

Goncalo

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2025

4/10 Poor

HASSAN

Stayed 5 nights in Dec 2024

2/10 Terrible

CARMEN

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
NOT AVAILABLE BOOKED UPGRADED ROOM FOR 4, ONLY ONE ROOM WITH ONE BED AND PULLOUT BED THAT WAS TOO UNCONFORTABLE
Stayed 2 nights in Dec 2024

10/10 Excellent

Armando

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food prices were extremely high for the food given
Stayed 3 nights in Jan 2025

4/10 Poor

Peturah, Philadelphia

Traveled with group, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No routine maintenance of any portion of this facility. Dirty chairs, pool, linens, bathrooms. Cracked steps everything is worn and needs to be replaced in this hotel.. did i mention not clean
Stayed 2 nights in Dec 2024

10/10 Excellent

Divine, Brooklyn

Stayed 3 nights in Dec 2024

10/10 Excellent

Mayolo, Elkhart

Stayed 3 nights in Dec 2024

10/10 Excellent

Gary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and staff were amazing. We enjoyed our stay and will be coming back.
Stayed 4 nights in Dec 2024

4/10 Poor

Richard, New York

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
3.5 hotel for a 5 star price. As others have stated below, this hotel is quite dated. Small rooms. AC set at 68, didn’t get close to that during the entire stay. 1 of the elevators was out. Asked the fake maître d' at the 3.9 (current Google) rated steak hosue if I could get some food at the bar and he said it was “not for guests of the hotel.” OK. Circular bar in the lobby near the sushi bar had more workers than guests and it took 10 minutes for them to even ask what you wanted. Hard pass- Never again..
Stayed 4 nights in Dec 2024

8/10 Good

Francene, Wall

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older hotel. Very classic. Very lively lobby area. Funn casino. Beautiful beach
Stayed 4 nights in Dec 2024

4/10 Poor

Santana

Stayed 4 nights in Dec 2024