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Overview of Four Points by Sheraton Caguas Real Hotel & Casino

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Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers
Hypo-allergenic bedding, Select Comfort beds, in-room safe, desk

4.1/5 Very Good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air Conditioning
  • Restaurant
  • Gym
  • Breakfast Available

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided

Explore the area

    Popular LocationJardin Botanico22 min drive
    Popular LocationPlaza las Americas22 min drive
    Popular LocationFort Buchanan28 min drive
    AirportSan Juan (SJU-Luis Munoz Marin Intl.)30 min drive

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About this area

Caguas

Located in Caguas, Four Points by Sheraton Caguas Real Hotel & Casino is in a rural area and next to a golf course. El Yunque National Forest and Bosque Estatal De Carite reflect the area's natural beauty and area attractions include Jardin Botanico y Cultural de Caguas and Punto Verde. Looking to enjoy an event or a game while in town? See what's happening at Hiram Bithorn Stadium or Jose Miguel Agrelot Coliseum. Practice your golf swing with lessons and a golf course nearby, or enjoy other activities in the great outdoors, such as ecotours.
Popular Location

What's nearby

  • Jardin Botanico - 22 min drive
  • Plaza las Americas - 22 min drive
  • Fort Buchanan - 28 min drive
  • Isla Verde Beach - 29 min drive
  • Carolina Beach - 29 min drive

Getting around

  • AirportLuis Munoz Marin Intl. Airport (SJU) - 30 min drive

Restaurants

  • X.O. Le Bistro – Pool-view restaurant with a bar. Serves breakfast, lunch, and dinner.

About this property

Four Points by Sheraton Caguas Real Hotel & Casino

A casino, a restaurant, and an outdoor pool are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a 24-hour fitness center, a bar/lounge, and a coffee shop/café are onsite. All 125 rooms offer free WiFi, Select Comfort beds, and LED TVs with satellite channels. Room service, coffee makers, and free newspapers are among the other amenities available to guests.

Awards and affiliations

This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQIA) guests.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows standard sanitization guidelines of Commitment to Clean (Marriott)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking: USD 11.15 per day
  • Valet parking: USD 13 per day

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: USD 12.00 per person
  • 1 restaurant and 1 coffee shop/café
  • 1 bar
  • Room service available
  • Coffee/tea in common area(s)

Things to do

  • 24-hour fitness center
  • 18 holes of golf
  • Outdoor pool

Family friendly

  • Dry cleaning service
  • Free cribs/infant beds
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Rollaway/extra beds (surcharge)
  • Waterslide

Conveniences

  • ATM/banking services
  • Ballroom
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Languages spoken

  • English
  • Spanish

Business services

  • Business center
  • Computer station
  • Meeting rooms
  • Conference center

Outdoors

  • Garden
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Braille signage
  • In-room accessibility
  • Roll-in shower
  • Valet for wheelchair-equipped vehicle
  • Visual fire alarm
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 10 casino gaming tables
  • 433 casino slot machines
  • Bingo
  • Beach towels
  • Casino (3800 square feet of space)
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Hypo-allergenic bedding
  • Linens
  • Rollaway/extra beds (surcharge)
  • Select Comfort bed

Bathroom

  • Bathtub
  • Free toiletries
  • Hair dryer
  • Towels

Entertainment

  • 55-inch LED TV
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Mini-fridge

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in from 3 PM - noon
Early check-in subject to availability
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 25.0 per stay
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Resort fee: 18.87 percent of room rate

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 12.00 per person (approximately)
  • Self parking fee: USD 11.15 per day (in/out privileges)
  • Valet parking fee: USD 13 per day (in/out privileges)
  • Early check-in fee: USD 25.00 (subject to availability)
  • Late check-out fee: USD 25.00 (subject to availability)
  • Rollaway bed fee: USD 25.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards; cash is not accepted

We should mention

Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
4.1
Very Good
5 - Excellent
414
4 - Good
313
3 - Okay
114
2 - Poor
52
1 - Terrible
33

4.3/5

Cleanliness

4.3/5

Staff & service

3.9/5

Amenities

4.1/5

Property conditions & facilities

5/5 Excellent

Business traveler, Traveled with family
Happy face iconLiked: Staff & service, amenities, property conditions & facilities
Me encantó la primera vez y volví.. ya es mi hotel 👏👏servicio de excelencia como siempre.. protocolo de Covid muy completo.. excelente chicos.. Stay Safe
Stayed 1 night in Aug 2020

5/5 Excellent

Traveled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es excelente hotel, excelentes condiciones me gusto mucho. Pero un detalle no hay opciones para desayunar que no sea saliendo e ir a comprar. Pero el hotel excelente.
Stayed 1 night in Jun 2020

5/5 Excellent

Business traveler
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lugar espacioso, limpio, cómodo y con estaciones de desinfección. Camas súper cómodas.
Stayed 1 night in Jun 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020

5/5 Excellent

Traveled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Customer Service Excellence at Four Points
My stay at 4 Points was excellent. Even with the COVID Situation, the hotel made adjustment without affecting customer service excellence. Thanks!!
Stayed 3 nights in Mar 2020

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