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"Excellent location. Old hotel. Needs updating and a major elevator refurbishing. " More

By a verified traveler on Mon 02 Dec 2019

Hotel Description

Victorian hotel near La Fortaleza

Seaside stay

With a stay at this Old San Juan hotel, you'll be steps from San Juan Cathedral and Paseo de la Princesa. La Fortaleza and Plaza de Armas are also within half a mile (1 km).

Free area shuttle

This hotel features a restaurant, a free area shuttle, and self parking. WiFi in public areas is free. A coffee shop, a terrace, and luggage storage are also on offer.

Cable TV

The 51 guestrooms offer TVs with cable channels, along with room service and safes. Other amenities include showers and desks.

Interior Twin

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Suite, Balcony

Bed Count 1 King Bed Maximum Occupancy 3 Max

Interior Queen

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Hotel Plaza De Armas Old San Juan ratings based on 15 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Hotel Plaza De Armas Old San Juan

Everyone (6) Couples (1) Students (1) Family (2)
3 out of 5
Excellent location. Old hotel. Needs updating and a major elevator refurbishing.

Posted by on Dec 2, 2019

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Comment from Hotel Management

Dec 6, 2019 by Kimberly

Thank you.

2 out of 5
On our site its said i was getting a king size bed it was a queen size bed rooms r small

Posted by on Mar 18, 2019

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Comment from Hotel Management

Apr 30, 2019 by Tatiana Alvarez

King beds correspond to the balcony suite category, we apologize for the info not being clear.

3 out of 5
We are familiar with the property and have stayed there several times before but Room 306 had no hot water,the safe was broke and the A/C did not work. We were a little disappointed in our stay.

Posted by on Mar 13, 2019

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Comment from Hotel Management

Mar 16, 2019 by Tatiana Alvarez

We just verified room 306 and it has a working A/C and hot water. We do apologize about the safe not working, we are currently replacing the batteries in all of them. Please do not let these situations dampen a future stay with us.

5 out of 5
Historical Building, location of hotel along with friendliness of the entire staff

Posted by on Mar 12, 2019

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Comment from Hotel Management

Mar 13, 2019 by Tatiana Alvarez

Thank you for reviewing our property and highlighting some of our best qualities.

5 out of 5
Friday nights there’s always something going on at Plaza de Armas Square. I was lucky to enjoy the best Latin Salsa gig across the street from this hotel.

Posted by , from Collingswood, New Jersey on Mar 9, 2019

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Comment from Hotel Management

Mar 10, 2019 by Alexander

Thank you for your feedback. Hope to see you soon! :D

2 out of 5

Nice location, but a great hotel.

The hotel was right in the middle of Old San Juan by everything. The staff was helpful. I was on the first floor all the way in the back of the building. I didn't realize when booking, but the room had no windows at all. This was due to the way buildings a built in Old San Juan. The needed a paint job bad. There was water damage on the ceiling. There were exposed wires. The room overall was very depressing.

Posted by , from Chicago on Mar 5, 2017

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Comment from Hotel Management

Mar 7, 2017 by Tatiana (front desk)

Thank you for your review, any and all feedback is appreciated. We are constantly making repairs to better our guests experience.

3 out of 5

Nice hotel, but it needs updating

PROS: Perfect location in center of old San Juan perfect for shopping, wining, and dining. Really friendly staff. Excellent room service daily with clean bedding and towells. Affordable rates. Cable TV. Free WI-FI. CONS: No cellular phone or internet signal in room, (you have to go to the lobby to use your cell phone and the internet ) made worst by the fact that the rooms lack telephones. Little or no hot water in the bathroom. I rented a car at the airport, drove to the hotel, unloaded my bagage and drove about two blocks to a multilevel parking garage. Make sure to get a paper from the hotel or else you will pay full rate at the "ESTACIONAMIENTO PASEO PORTUARIO" on Recinto Sur Street. Overall it was a nice experience.

Posted by , from Clarksville, TN on Jan 7, 2017

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Comment from Hotel Management

Jan 9, 2017 by Tatiana Alvarez

Thank for rating our your stay at our property, any kind of feedback is greatly appreciated. I must mention that our hotel does not cover any parking expense for that reason we suggest La Puntilla parking.

4 out of 5

A modest hotel in the heart of Old San Juan

Pros: The staff was extremely helpful and friendly by giving me things to do and places to see in PR. The hotel was always clean.
Cons: Shower faucet fell off. Shower gel and shampoo dispensers switched. WiFi access in my room could have been strong. I had to go downstairs to access it
Location: Within walking distance from museums, cultural institutions, restaurants, bars, El Escambron beach. Short drive from airport.
The check in and check out was easygoing and smooth. Several times I dined at the hotel cafe. My bed was nice and comfy. Working AC and TV.

Posted by , from Brooklyn on May 18, 2016

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Comment from Hotel Management

May 23, 2016 by Tatiana Alvarez

Hi Miss Hap, sorry about the inconvenience about about the shower and thank you for taking the time to review your stay with us, ps. our hotel only guarantees wifi in the common areas

3 out of 5

Ok accommodations in a good part of town.

The good: proximity to sites, the bed, friendly staff. The not so good: no thermostat so either freezing or hot; lots of noise; shower leaked all over the floor; tricky hot water; leaking roof in atrium. I thought it would be a little nicer based on the pictures but once expectations were adjusted it was adequate. Not sure I would stay more than one night at a time.

Posted by on May 5, 2016

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Comment from Hotel Management

May 10, 2016 by Tatiana Alvarez

thank you for reviewing your stay with us. Our guests experiences and valid opinions are important to us.

5 out of 5

Centrally located in Old Town

Pros: Centrally located in Old Town and easy walking to all restaurants and tourist spots.
Centrally located in Old Town and easy walking to all restaurants and tourist spots.

Posted by , from Kelowna on Dec 21, 2015

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Comment from Hotel Management

Mar 14, 2016 by Tatiana Alvarez

Thank you for reviewing our property, we certainly are proud of our centrally located facilities and its surroundings

About the Hotel Plaza De Armas Old San Juan

Location Viejo San Juan, San Jose St, 202, San Juan, 00901

Property Features

There's a restaurant on site, as well as a coffee shop/café. WiFi is free in public spaces. A free area shuttle within .3 mi is available. A terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Hotel Plaza De Armas Old San Juan. Parking is available for a fee. This Victorian San Juan hotel is smoke free.

  • 1 building
  • 51 guestrooms or units
  • 4 levels
  • Built in 1900
  • Dining venue
  • Coffee shop
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Elevator
  • No smoking on site

Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Luis Munoz Marin Intl. Airport (SJU) (14 km / 8.7 mi)
  • Property shuttles: Free area shuttle within .3 mi
  • Parking: Self parking available for a surcharge

Room Amenities

Hotel Plaza De Armas Old San Juan offers 51 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and blackout drapes/curtains. Cable television is provided. Bathrooms include showers. Irons/ironing boards and hair dryers can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • In-room dining
  • Television
  • Cable channels
  • Shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer available
  • Safe
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6 AM to 1:00 PM.

Hotel Plaza De Armas Old San Juan has a restaurant on site.

Room service is available.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests arriving after 11:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 30.0 per day.
  • Cribs (infant beds) are available for USD 30.0 per day.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Noise-free guestrooms cannot be guaranteed

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Standard, non-suite rooms do not have windows.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed.

  • One child stays free
  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Debit cards not accepted
  • Staffed front desk
  • Service animals not allowed

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 2.50 and USD 10.00 for adults, USD 2.50 and USD 10.00 for children (approximately)
  • Early check-in fee: USD 50 (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: USD 30.0 per day
  • Rollaway bed fee: USD 30.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Plaza Armas Old San Juan
  • Hotel Plaza De Armas San Juan
  • Plaza Armas
  • Plaza De Armas San Juan
  • Hotel Plaza Armas Old
  • Plaza Armas Old San Juan
  • Plaza Armas Old
  • Plaza Armas Old Juan Juan
  • Hotel Plaza De Armas Old San Juan Hotel
  • Hotel Plaza De Armas Old San Juan San Juan
  • Hotel Plaza De Armas Old San Juan Hotel San Juan

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.