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4.2 out of 5

"Customer service was amazing. Room was clean. Casa vez que pedíamos servicios en especial por que mi bebé estaba con nosotros siempre había alguien pa ... " More

By a verified traveler on Tue 09 Mar 2021

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Hotel Description

3.5-star hotel near Puerto Rico Convention Center

Santurce stay

Within a 15-minute walk of this Santurce hotel, you'll find Puerto Rico Convention Center and Pan American Pier. Escambron Beach is 1.4 mi (2.2 km) away.

Multiple dining options

This smoke-free hotel includes 2 restaurants, an outdoor pool, and a 24-hour gym. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Relax with a drink at the bar/lounge and enjoy perks like free buffet breakfast and a free beach shuttle.

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$165* Per night/room Sep 5 - Sep 6

Suite, 1 Bedroom, Bay View (San Juan)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Guestroom King View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom, Bay View (San Juan)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Studio Suite, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 4 Max

Studio Suite King

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hyatt House San Juan ratings based on 21 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hyatt House San Juan

Everyone (14) Couples (1) Family (6)
5 out of 5

Posted by on Jan 30, 2022

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4 out of 5

Posted by on Jul 17, 2021

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5 out of 5
Customer service was amazing. Room was clean. Casa vez que pedíamos servicios en especial por que mi bebé estaba con nosotros siempre había alguien para ayudar.

Posted by on Mar 9, 2021

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Comment from Hotel Management

Mar 28, 2021 by Manager

Dear Guest Thank you for your wonderful feedback. Estamos sumamente orgulloso de nuestro equipo. Buen dia

5 out of 5

Posted by on Oct 17, 2020

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Comment from Hotel Management

Oct 21, 2020 by Liz

Thank you, for choosing Hyatt House. We hope to see you soon.

5 out of 5

Posted by on Oct 13, 2020

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Comment from Hotel Management

Nov 3, 2020 by Liz

Thank you, for your review. We look forward to Welcoming you back.

5 out of 5

Posted by on Jul 19, 2020

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4 out of 5
Gives value for money. The buffet breakfast is excellent!

Posted by on Dec 26, 2019

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3 out of 5
Did not find the bed was comfortable, everything else was ok

Posted by on Nov 9, 2019

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5 out of 5

Posted by on Sep 8, 2019

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Comment from Hotel Management

Sep 11, 2019 by Liz

Thank you for choosing Hyatt House.

5 out of 5
I liked that it had a kitchen,next to everything and free breakfast was great

Posted by on Aug 21, 2019

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Comment from Hotel Management

Aug 25, 2019 by Liz

Thank you for choosing Hyatt House as your stay away from home. We look forward to your next visit.

Property Features

Hyatt House San Juan offers its guests an outdoor pool and a 24-hour fitness center. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi and wired Internet. A 24-hour business center and a meeting room are available. A library, a terrace, and tour/ticket assistance are also featured at the business-friendly Hyatt House San Juan. Parking is available for a fee. This 3.5-star San Juan hotel is smoke free.

  • 126 guestrooms or units
  • 6 levels
  • 2 dining venues
  • Built in 2014
  • Buffet breakfast (free)
  • Deli
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Grocery service (free)
  • Pool or billiards table
  • Library
  • Convenience store
  • Terrace
  • BBQ grill(s)
  • Outdoor picnic space
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • 1 conference room

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet , High-speed internet access

Available in some public areas: Free WiFi , Free wired internet , Internet access in public areas - high speed

Parking

Self parking (surcharge)

Transport

  • Property shuttles: Free beach shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Hyatt House San Juan offers 126 air-conditioned accommodations with MP3 docking stations and safes. 42-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • MP3 dock
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Wardrobe or closet

Food & Drink

Guests are served free buffet breakfast daily from 6:30 AM to 9:00 AM.

H Bar - This bar serves light fare only. Happy hour is offered.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling nearby
  • Rock climbing nearby
  • Motor boating nearby
  • Fishing nearby
  • Casino nearby
  • Ziplining nearby
  • Boat tours nearby
  • Marina nearby
  • Kayaking nearby
  • Swimming nearby
  • Sailing nearby
  • Scooter/moped rentals nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 6 AM
  • Minimum check-in age is: 21

Special check-in instructions:

It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.Front desk staff will greet guests on arrival. At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination. The negative COVID-19 test result requirement applies to all guests aged 2 and up, and test must have been administered no more than 72 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete vaccination at least 3 days prior to check-in. For more details, please contact the property using the information on the booking confirmation.

Guests under 11 years old must provide proof of a negative PCR/antigen test (issued within 72 hours before check-in) during check-in.

Due to COVID-19, guests must provide proof of COVID-19 vaccination or proof of a negative PCR/antigen test for COVID-19 (issued within 72 hours before arrival) or proof of COVID-19 recovery within 2 months before check-in (dated at least 3 days before arrival) to access the property's public areas, including the restaurant, bar, pool, and spa facilities.

Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75 per pet, per stay, plus a one-time cleaning fee of USD 100
  • Maximum 2 per room (weight limit: 50 lbs)

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve onsite parking

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Additional taxes apply to daily parking rates at this property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place. At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination. The negative COVID-19 test result requirement applies to all guests aged 2 and up, and the test must have been administered no more than 72 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete vaccination at least 3 days prior to check-in.

  • Guests must provide health documentation
  • Guests must provide a negative COVID-19 test result
  • Guests must provide proof of COVID-19 vaccination
  • Negative COVID-19 test result must have been issued within a specific period before check-in: 72 hours
  • Minimum age for negative COVID-19 test result requirement: 2
  • Minimum age for proof of COVID-19 vaccination requirement: 12
  • COVID-19 vaccine must have been received a minimum number of days before check-in: 3
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property does not use a professional cleaning service
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Debit cards not accepted
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: 18.314 percent of room rate

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 16.00 per night
  • Pet fee: USD 75 per pet, per stay plus USD 100 one-time cleaning fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hyatt House Hotel San Juan
  • Hyatt House San Juan
  • Hyatt House San Juan Aparthotel
  • Hyatt House Aparthotel
  • Hyatt House San Juan Hotel
  • Hyatt House San Juan San Juan
  • Hyatt House San Juan Hotel San Juan
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.