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Overview of Hyatt Regency Grand Reserve Puerto Rico

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3 outdoor pools
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
3 outdoor pools

4.2/5 Very Good

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air Conditioning
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays

Explore the area

    Popular LocationBahia Beach14 min walk
    Popular LocationCoco Beach Golf and Country Club18 min walk
    Popular LocationWyndham Rio Mar Casino18 min drive
    AirportSan Juan (SJU-Luis Munoz Marin Intl.)31 min drive

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About this area

Rio Grande

Located in Rio Grande, Hyatt Regency Grand Reserve Puerto Rico is on the beach. Coco Beach Golf and Country Club and Big Tree Trail are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Carabali Rainforest Park and JungleQui Rainforest Ecoadventure Park. Traveling with kids? Consider Las Cabezas de San Juan Nature Reserve, or check out an event or a game at Hipodromo Camarero. Discover the area's water adventures with boat tours and fishing nearby, or enjoy the great outdoors with hiking/biking trails and horse riding. Guests love the resort's quiet location.
Popular Location

What's nearby

  • Bahia Beach - 14 min walk
  • Coco Beach Golf and Country Club - 18 min walk
  • Estudio de Arte Samuel Lind - 15 min drive
  • Carabali Rainforest Park - 18 min drive
  • Wyndham Rio Mar Casino - 18 min drive

Getting around

  • AirportLuis Munoz Marin Intl. Airport (SJU) - 31 min drive

Restaurants

  • Water's Edge – Serves breakfast and lunch daily.
  • Nori Asian Grill – Serves dinner daily.
  • Prime 787 – Serves dinner daily.

About this property

Hyatt Regency Grand Reserve Puerto Rico

Spend the day relaxing at the beach, practicing your swing on Hyatt Regency Grand Reserve Puerto Rico's golf course, or pampering yourself at the full-service spa. Then enjoy a meal at one of the resort's 4 restaurants. All 543 rooms feature comforts like pillowtop beds and premium bedding, while conveniences include refrigerators and coffee makers. Free WiFi and balconies or patios are standard, as are Smart TVs with digital channels.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows standard sanitization guidelines of GBAC STAR (Hyatt)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking: USD 16.73 per night
  • Valet parking: USD 27.88 per night
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle at scheduled times, on request

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–11:00 AM: USD 27 for adults and USD 14 for children
  • 4 restaurants and 1 coffee shop/café
  • 3 bars/lounges, 1 beach bar, 1 swim-up bar and 1 poolside bar
  • Room service available

Things to do

  • 24-hour fitness center
  • 36 holes of golf
  • 3 outdoor pools
  • Aerobics classes
  • Beach volleyball
  • Children's pool
  • Full-service spa
  • Kayaking
  • Outdoor tennis court
  • Playground
  • Sauna
  • Scuba diving
  • Snorkeling
  • Spa tub
  • Steam room
  • Tennis
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Babysitting/childcare (surcharge)
  • Children's pool
  • Dry cleaning service
  • Free cribs/infant beds
  • Grocery/convenience store
  • In-room child care (surcharge)
  • Playground
  • Refrigerator
  • Supervised childcare/activities (surcharge)

Conveniences

  • ATM/banking services
  • Front-desk safe
  • Gift shop/newsstand
  • Grocery/convenience store
  • No elevators
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Golf cart
  • Golf clubhouse
  • Golf pro shop
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • 13 meeting rooms
  • Conference space (40000 square feet)

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location

Spa

  • 7 treatment rooms
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Manicures and pedicures
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Beach towels
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Linens
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 49-inch Smart TV
  • Digital channels
  • Pay movies

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

Outdoor space

  • Balcony or patio

More

  • Access via exterior corridors
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • LED light bulbs
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in from 4:00 PM - midnight
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
For more details, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Cribs (infant beds) are available for USD 0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per night
  • Resort fee: 18.0 percent of room rate
The resort fee includes:
  • Fitness center access
  • Internet access
  • Phone calls
  • In-room coffee
  • Additional inclusions

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 27 for adults and USD 14 for children (approximately)
  • Airport shuttle fee: USD 96 per person (roundtrip)
  • Airport shuttle fee per child: USD 96 (roundtrip)
  • Self parking fee: USD 16.73 per night
  • Valet parking fee: USD 27.88 per night
  • Crib (infant bed) fee: USD 0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details 24 hours prior to arrival, using the contact information on the booking confirmation
Pool access available from 7:00 AM to 10:00 PM
Reservations are required for golf tee times and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the spa
4.2
Very Good
5 - Excellent
111
4 - Good
46
3 - Okay
18
2 - Poor
12
1 - Terrible
9

4.6/5

Cleanliness

4.5/5

Staff & service

4.0/5

Amenities

4.5/5

Property conditions & facilities

5/5 Excellent

Traveled with group
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent. The resort was amazing. Relaxing and i look forward to a return trip
Stayed 2 nights in Nov 2020

5/5 Excellent

Traveled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything location and privacy directly on the beach
Stayed 3 nights in Aug 2020

4/5 Good

Traveled with partner
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
I would definitely be back! The reason I didn’t give a five star rating is because we had to change rooms twice, as our first room had a toilet leak and the second room they placed us in had ants on the bed and countertop. But I did keep in mind that it is the middle of a pandemic so everything is not normal and they did seem to have a little shortage of staff so nothing understandable — We will most definitely be back soon! Very beautiful property with ocean and mountain view’s and the bathroom is to die for!
Stayed 3 nights in Aug 2020

4/5 Good

Traveled with family and small children
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
The resort was beautiful, the pools and restaurants were closed. So I meant lots of money on room service and the gift shop.
Stayed 3 nights in Aug 2020

3/5 Okay

Traveled with partner
Happy face iconLiked: Staff & service
Sad face IconDisliked: Amenities
Overall the resort is beautiful. Unfortunately when we arrived we had 0 access to the pool, beach, and restaurant. The room we stayed in had a roach crawling on the sink( have live video if needed ) , and every night at 2am the air conditioning would stop.
Stayed 3 nights in Jul 2020

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