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 San Juan •1 Room
 San Juan • 1 Room
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Royal Sonesta San Juan Puerto Rico Resort

4-star property
5961 Isla Verde Avenue, Carolina, 1-855-201-7819

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4.3 out of 5
Very good!
See all 37 Travelocity Reviews

"They called to tell me that my reservation had been cancelled as the property is no longer open. They are closed until further notice due to renovati ... " More

By a verified traveler on Wed 18 Dec 2019

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Hotel Description

4-star beachfront hotel near Carolina Beach

Beachside getaway

At this Isla Verde hotel, you'll be well placed to visit Carolina Beach and Isla Verde Beach, both within a 5-minute walk. Also, Pine Grove Beach is within half a mile (1 km) and Balneario de Carolina is within 2 miles (3 km).

Poolside dining

A full-service spa, 7 restaurants, and an outdoor pool are all featured at this smoke-free hotel. Dine at the beachfront restaurant and relax with sun loungers. Bring the family and enjoy the free kid's club, playground, and kid-friendly dining.

Free WiFi, iPod docks

The 398 guestrooms feature free WiFi, flat-screen TVs with cable channels, and thoughtful touches like bathrobes and slippers. Balconies, iPod docks, and 24-hour room service are also available.

Room, 2 Double Beds, Garden View

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Room, 1 King Bed (Laguna View)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Accessible, Balcony (Tub)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 2 Double Beds, Accessible, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, 1 King Bed, Accessible, Balcony (Club)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed, Accessible, Ocean View (Tub)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Royal Sonesta San Juan Puerto Rico Resort ratings based on 37 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Royal Sonesta San Juan Puerto Rico Resort

Everyone (34) Couples (3)
4 out of 5

Posted by on Jun 22, 2020

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5 out of 5

Posted by on Apr 17, 2020

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5 out of 5

Posted by on Mar 15, 2020

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Comment from Hotel Management

Mar 16, 2020 by ICSJ

Thank you for your review!

5 out of 5

Posted by on Mar 10, 2020

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Comment from Hotel Management

Mar 16, 2020 by ICSJ

Thank you for your review!

3 out of 5
They called to tell me that my reservation had been cancelled as the property is no longer open. They are closed until further notice due to renovations of the entire property.

Posted by on Dec 18, 2019

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4 out of 5
Hotel awesome. Food expensive not too many choices. Resort fee not explained until check out. Water in shower weird output and poor drainage. Great staff on beach

Posted by on Apr 27, 2019

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5 out of 5
Everything was awesome. The staff was very helpful and friendly.

Posted by , from Germantown, US on Apr 24, 2019

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Comment from Hotel Management

Jun 18, 2019 by InterContinental San Juan

Thank you for your review! We look forward to seeing you again sometime in the future.

5 out of 5
We really like the property itself and the staff even better. We had a problem with our safe and they were right there willing to accommodate us with a new one. We do miss the casino however.

Posted by on Apr 22, 2019

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Comment from Hotel Management

Jun 18, 2019 by InterContinental San Juan

Thank you for your great review! We are very pleased to hear our team was able to assist you with your needs. We look forward to seeing you sometime in the future!

5 out of 5

Posted by on Mar 30, 2019

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4 out of 5
As many reviews have stated this is an older hotel but the staff and the amenities more than make up for a couple chips in paint and such... It did just survive a hurricane! I was worried about vacationing during spring break, but this hotel is very family friendly! the Pool is awesome the views from your balconies are breathtaking! enjoy this hotel now before they rehab it and raise the prices!!

Posted by on Mar 26, 2019

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About the Royal Sonesta San Juan Puerto Rico Resort

Location 5961 Isla Verde Avenue, Carolina, 00979

Property Features

Royal Sonesta San Juan Puerto Rico Resort offers its guests a full-service spa, an outdoor pool, and a spa tub. There are 7 restaurants and 2 coffee shops/cafés, as well as a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 beach bars and 6 bars/lounges. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and limo/town car service. A fitness center, a sauna, and spa services are also featured at the family-friendly Royal Sonesta San Juan Puerto Rico Resort. For a fee, parking is available. For a fee, the property may offer extended parking privileges after check-out. This 4-star Carolina hotel is smoke free.

  • 398 guestrooms or units
  • 15 levels
  • 7 dining venues
  • 2 bars on the beach
  • 6 bars or lounges
  • 2 coffee shops
  • Bar by the pool
  • Swim-up bar
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge) , RV, bus, truck parking

Transport

  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Royal Sonesta San Juan Puerto Rico Resort offers 398 accommodations with iPod docking stations and minibars. Rooms open to balconies. 42-inch flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and safes. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Private balcony
  • Minibar
  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 11:00 AM.

Aleli - Overlooking the pool, this restaurant specializes in Italian cuisine and serves breakfast, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available.

Ruths Chris Steakhouse - This steakhouse specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

SAK-I - This restaurant specializes in fusion cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Ocean Breeze - This beachfront restaurant specializes in Mediterranean cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Open daily.

Akua Bar - This poolside bar specializes in Caribbean cuisine and serves lunch, dinner, and light fare. Happy hour is offered. Open daily.

Late night fare is available from 24-hour room service.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Cave exploring/spelunking nearby
  • Skydiving nearby
  • Playground on site
  • Bicycle rentals nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Spa Services

Akua Spa has 6 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily.

  • Number of treatment rooms 6
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Prenatal massage
  • Steam room in spa
  • Reflexology
  • Detoxification wrap

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

As of December 1, 2020, this property will no longer be an IHG-branded hotel but all reservations will continue to be honored by the property.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast, lunch, and dinner. Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • LGBTQIA friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually-wrapped food options are available for dinner
  • gap period enforced between guest stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: 18 percent of room rate

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 27 per person (approximately)
  • Self parking fee: USD 20 per day (in/out privileges)
  • Valet parking fee: USD 25 per day (in/out privileges)
  • Early check-in fee: USD 100 (subject to availability)
  • Late check-out fee: USD 80 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • InterContinental Hotel San Juan
  • InterContinental San Juan
  • San Juan InterContinental
  • Intercontinental San Juan Hotel Isla Verde
  • InterContinental San Juan Puerto Rico/Isla Verde
  • Intercontinental San Juan Resort And Casino
  • InterContinental San Juan Hotel
  • InterContinental San Juan Resort Carolina
  • InterContinental San Juan Resort
  • InterContinental San Juan Carolina
  • InterContinental Juan Carolin
  • InterContinental San Juan
  • Royal Sonesta Juan Puerto Rico
  • Royal Sonesta San Juan Puerto Rico Resort Hotel
  • Royal Sonesta San Juan Puerto Rico Resort Carolina
  • Royal Sonesta San Juan Puerto Rico Resort Hotel Carolina

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.