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4.1 out of 5

"This hotel was like a dream come true! From the atmosphere to the service everything was 5 stars! The pictures don't do any justice, the hotel is eve ... " More

By a verified traveler on Mon 16 Jul 2018

Hotel Description

4-star beach hotel near Condado Beach

City center stay

A stay at this Condado hotel places you within half a mile (1 km) of Condado Beach and 2 miles (3 km) of Puerto Rico Convention Center. Escambron Beach and Port of San Juan are also within 3 miles (5 km).

Dining options, 2 bars/lounges

This smoke-free hotel's 3 restaurants, 2 bars/lounges, and 24-hour fitness center are some of the featured amenities. Traveling on business? Take advantage of the free WiFi in public areas, conference space, and valet parking. A coffee shop, a terrace, and luggage storage are also on offer.

Free WiFi, flat-screen TVs

In addition to flat-screen TVs with digital channels, the 96 guestrooms offer free WiFi and minibars. Other amenities include room service, premium bedding, and free local calls.

Premium Room, 2 Queen Beds, Lagoon View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$230* Per night/room Jan 28 - Jan 29

Premium Room, 1 King Bed, Lagoon View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Room, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Room, 2 Queen Beds, Ocean View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Serafina Beach Hotel ratings based on 16 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Serafina Beach Hotel

Everyone (9) Couples (4) Family (4)
4 out of 5
Beautiful hotel,friendliness of staff. Pillows too soft, shower faucet hard to set, toilet paper holder too close to the toilet seat.

Posted by on Jan 14, 2020

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5 out of 5
The best part of my stay was the staff. Everyone was so warm and welcoming. I spent my birthday weekend here and it was amazing. The hotel itself is absolutely gorgeous with a very serene and relaxing atmosphere.

Posted by , from Chicago, IL on Dec 16, 2019

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Comment from Hotel Management

Dec 24, 2019 by Juan C.

Thank you for your review. It is always a pleasure to see positive reviews on Expedia; so we greatly appreciate it. Hope to see you on real soon. Warmest regards, Juan C.

4 out of 5
The staff was very helpful and friendly. Xxxxxxxxxxxxxxxxx

Posted by on Jul 24, 2019

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Comment from Hotel Management

Jul 24, 2019 by Omar R

Thank you for your review. It is always a pleasure to see positive reviews on Expedia; so we greatly appreciate it. Hope to see you on real soon. Warmest regards, Omar Rivera

4 out of 5
Location was perfect, and it’s a beautiful hotel. However the cleaning staff wasn’t all that great.

Posted by on Jul 21, 2019

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Comment from Hotel Management

Jul 22, 2019 by Omar R

Thank you for your review. It is always a pleasure to see positive reviews on Expedia; so we greatly appreciate it. Hope to see you on real soon. Warmest regards, Omar Rivera

1 out of 5
They treat the American tourists better then the spanish ones very disappointing

Posted by , from Rhode Island on Jul 2, 2019

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Comment from Hotel Management

Jul 3, 2019 by Juan C.

Dear Julio, Thank you for taking the time to share this with us. This is very hard for me to read, and I wanted to extend my sincerest apologies that we did not created a memorable experience for you. I would greatly appreciate the opportunity to discuss this further with you, and I am leaving my contact information just below. I look forward to hearing from you. Juan Castro

5 out of 5

Posted by on Jun 28, 2019

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Comment from Hotel Management

Jul 1, 2019 by Omar R

Thank you for your review. It is always a pleasure to see positive reviews on Expedia; so we greatly appreciate it. Hope to see you on real soon. Warmest regards, Omar Rivera

4 out of 5

Posted by on Mar 21, 2019

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Comment from Hotel Management

Apr 29, 2019 by Juan C.

Thank you very much for your 5 out of 5 feedback. Please let me know when you are returning so we can make sure you receive the VIP welcome back! My best, Juan C.

4 out of 5

Posted by on Mar 21, 2019

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Comment from Hotel Management

Apr 29, 2019 by Juan C.

Thank you very much for your 5 out of 5 feedback. Please let me know when you are returning so we can make sure you receive the VIP welcome back! My best, Juan C.

2 out of 5
The staff was lovely. The “beach” is a tiny strip of sand and swimming is not permitted. The room was fine, but looked a little dingy for a hotel that’s new.

Posted by on Mar 19, 2019

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Comment from Hotel Management

Mar 20, 2019 by Omar

Thanks for staying with us. We appreciate your feedback! We will take in considerations all the suggestion above

4 out of 5

Posted by on Mar 19, 2019

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Comment from Hotel Management

Apr 29, 2019 by Juan C.

Thank you very much for your 5 out of 5 feedback. Please let me know when you are returning so we can make sure you receive the VIP welcome back! My best, Juan C.

Property Features

There are 3 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces. Event space at this hotel measures 2295 square feet (213 square meters) and includes conference space. A 24-hour fitness center, a terrace, and tour/ticket assistance are also featured at the business-friendly Serafina Beach Hotel. For a fee, parking is available. This 4-star San Juan hotel is smoke free.

  • 1 building
  • 96 guestrooms or units
  • 10 levels
  • 3 dining venues
  • 2 bars or lounges
  • 2295 sq ft of conference space
  • 213 sq m of conference space
  • Coffee shop
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Gift shop
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: San Juan (SJU-Luis Munoz Marin Intl.) (9.5 km / 5.9 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Serafina Beach Hotel offers 96 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. Flat-screen televisions come with digital channels. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers. This San Juan hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Digital channels
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 7 AM to 10:30 AM.

Amare - This restaurant specializes in Mediterranean cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Piñaco - This café specializes in international cuisine and serves breakfast and brunch. Open daily.

By the Pool - This bar specializes in international cuisine and serves lunch and light fare. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing on site
  • Kayaking nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Minimum check-in age is: 23

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • Pets: USD 150 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 1 per room (weight limit: 15 lbs)

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • Debit cards not accepted
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Minimum guest age is 18
  • Caters to adults only

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per night
  • Resort fee: 18 percent of room rate

The resort fee includes:

  • Pool access
  • Beach access
  • Fitness center access
  • Internet access
  • Faxes
  • In-room safe

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 10 and USD 35 per person (approximately)
  • Valet parking fee: USD 25.00 per night (in/out privileges)
  • Pet fee: USD 150 per accommodation, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Serafina Beach Hotel San Juan
  • Serafina Beach San Juan
  • Serafina Beach
  • Serafina Beach Hotel Hotel
  • Serafina Beach Hotel San Juan
  • Serafina Beach Hotel Hotel San Juan

You should know

  • Pool access available from 8:00 AM to 8:00 PM.
  • This is an adults-only property and guests under 18 years old aren't allowed.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.