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 San Juan •1 Room
 San Juan • 1 Room
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The Ritz-Carlton, San Juan

5-star property
6961 Ave Gobernadores, Carolina, 1-855-201-7819

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4.3 out of 5
Excellent!
See all 23 Travelocity Reviews

"We absolutely enjoyed our stay at the Ritz. We were greeted with drinks and smiling faces. Our hotel room was very clean and there was always someon ... " More

By a verified traveler on Thu 17 Aug 2017

Points Of Interest

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Hotel Description

5-star beachfront resort near Balneario de Carolina

On the beach

Within a 10-minute walk of this Isla Verde resort, you'll find Balneario de Carolina and Isla Verde Beach. Also, Pine Grove Beach is within half a mile (1 km) and Carolina Beach is within 2 miles (3 km).

Luxury amenities

This luxury resort features a casino, a full-service spa, and 5 restaurants. Relax with beach cabanas, sun loungers, and beach umbrellas. There's fun for all ages with a children's club and snorkeling, and in-room childcare is an added bonus.

Comfy beds, WiFi

Boasting comforts like pillowtop beds and premium bedding, the 416 guestrooms also offer 24-hour room service and flat-screen TVs with digital channels. WiFi, minibars, and coffee/tea makers are also available.

Room, 2 Queen Beds, Pool View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Ocean View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Balcony, Oceanfront

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, City View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Junior Suite, 1 King Bed, Balcony, Ocean View (Club Level)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

The Ritz-Carlton, San Juan ratings based on 23 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Ritz-Carlton, San Juan

Everyone (21) Couples (2)
5 out of 5

Means Take Puerto Rico

Pros: I loved the vibe of the staff and the closeness to the beach.
Cons: The only problem was getting pool towels - they were always out.
We absolutely enjoyed our stay at the Ritz. We were greeted with drinks and smiling faces. Our hotel room was very clean and there was always someone to refresh your room at a moments notice. The morning breakfast buffet was awesome as well. We were in close proximity to walk at get a variety of food options. We rode the bus to Old San Juan (bus stop right outside the hotel) and was able to site see along the way. We caught an uber ride back (reasonable fair). 5 days in Puerto Rico was more than enough time to see it all and not have to try and cram it all in one weekend.

Posted by , from Houston, TX on Aug 17, 2017

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5 out of 5

Very nice and top of the line service

Excellent service, professional and welcoming staff. Rooms very, very clean and smelled good. Beautiful pool, jacuzzi and beach area. Near by many restaurants and shops. Would recommend and will stay again

Posted by , from New York on Jun 21, 2017

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5 out of 5

Exceptional hotel on the beach

Pros: Friendly Staff; Clean room; everything that I wanted was there (pool, beach, spa, retail, casino, restaurant).
Cons: Ask guest the time of returning flight. We had a 5 am flight and it would have been a great help to have someone available to bring our bags down.
Location: Old San Juan was very close; malls and restaurants were close also.
The outside was exceptional as well as the inside of the hotel. Staff was very welcoming and always pleasant. Room was very clean and furniture was up to date. Pool was open 24 hours so if you didn't want to swim with the kids you could wait until late in the evening to use the pool. The beach was great also; locals sold their items to you. I didn't hear an argument while at the hotel. Everyone was there to have a good time and I can confirm that the people I saw did just that. I will be coming back and have already recommended it to my family and they will be coming.

Posted by , from Fort Washington, MD on Jun 20, 2017

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5 out of 5

Room with a View!

Pros: I loved waking up every morning to opening the drapes and looking out at the blue ocean and beautiful landscape surrounding the hotel
Cons: It would be nice to have a daily newspaper delivered to the room.
Location: The location is Carolina Puerto Rico. Old San Juan is not to be missed with its colorful buildings, shops and restaurants--take and uber.
The Ritz Carlton chain, now owned by the Marriott Corporation, is always a safe decision if you want a luxury hotel. The hotel Assistant Manager ensured that we had a Jr. Suite with a full ocean view on the top floor. We were there for Mother's Day weekend and their Mother's Day Buffet was worth the price. The staff was attentive and eager to please. Amenities were abundant and we thoroughly enjoyed our stay. As with any hotel of this caliber expect higher prices and fees but we had expected this to be the case.

Posted by , from Norfolk, VA on May 17, 2017

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5 out of 5

Wonderful Staff, Great Location! Clean!

We loved our stay. The staff was wonderful and we couldn't have been happier with everything. Beach was clean and quaint.

Posted by , from Texas on Sep 23, 2016

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2 out of 5
Constant up-charging When I checked in I was charged $75 of additional hotel fees in addition to your rate I live in Laguna Beach, the rates they charged for food and Drinks was as much as 200% hiogher then Laguna Beach... which is already high and it is Laguna Beach... not San Juan, PR. And it isn't everywhere. I had a great experience at the Candado Vanderbilt. I would NEVER go back to the Ritz

Posted by on Jul 26, 2016

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4 out of 5

The Ritz

Everything was wonderful! From the room to the service to the location. My only complaint was that they held $2,205 on my card for incidentals which is a pretty hefty hold for incidentals especially when i was told only $250 would be on hold.......could have been a typo on the service desk end.

Posted by on Jul 1, 2016

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2 out of 5

Very disappointing

Pros: Restaurant food was decent
Cons: Almost everything...
Location: Nothing close by
Very small crowded beach. Hotel very outdated and old looking, room with stained carpet and saggy mattress!! Felt like a 2 star hotel not a Ritz. TV shut down every 15 minutes or so, apparently programmed to do that. I had to log several times a day on the guest network... I will never go back and you shouldn't either, you can go somewhere else nicer for the price..

Posted by , from PA on Jan 10, 2016

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5 out of 5

Fantastic Pre-Holiday Getaway

Pros: EVERYONE was friendly and made sure we were happy at all times
Cons: NO
Location: We went to old San Juan & did a snorkle trip had great local food
We stayed 3 nights & 4 days the flight & hotel were fantastic we have no complaints The level of service at the Ritz Carlton was luxurios & relaxing. The atmoshere was extremely relaxing

Posted by , from 02144 on Nov 9, 2015

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4 out of 5

Nice but expensive hotel; very friendly staff

The room and other hotel facilities were very nice and the hotel staff is very friendly. The restaurants serve great food but are pricey. Overall, I was pleased with my stay.

Posted by , from Virginia on Oct 29, 2015

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About the The Ritz-Carlton, San Juan

Location 6961 Ave Gobernadores, Carolina, 00979

Renovations + Closures

This property is closed from May 15 2020 to May 31 2021 (dates subject to change).

Property Features

Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with cabanas (surcharge) and umbrellas. At The Ritz-Carlton, San Juan, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities like surfing/boogie boarding and snorkeling. There are 5 restaurants on site. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. Public spaces have free WiFi and wired Internet. This luxury resort also offers an outdoor pool, outdoor tennis courts, and a 24-hour fitness center. For a fee, parking is available. This 5-star Carolina resort is smoke free.

  • 1 building
  • 416 guestrooms or units
  • 10 levels
  • 5 dining venues
  • 4 bars or lounges
  • Casino
  • Bar by the pool
  • Kid's club (surcharge)
  • Supervised kid's activities (surcharge)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Outdoor tennis courts - 2
  • In-room childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Luis Munoz Marin Intl. Airport (SJU) (4.3 km / 2.6 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

The Ritz-Carlton, San Juan offers 416 accommodations with minibars and laptop-compatible safes. Pillowtop beds feature premium bedding. 37-inch flat-screen televisions come with digital channels. Bathrooms include bathrobes, designer toiletries, and hair dryers. This Carolina resort provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • Pillowtop beds
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Digital channels
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7 AM to noon.

The Ritz-Carlton, San Juan has 5 restaurants on site.

24-hour room service is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include outdoor tennis courts, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Golfing nearby
  • Surfing/boogie boarding on site
  • Mountain biking nearby
  • Tennis lessons on site
  • Windsurfing on site
  • Yoga classes/instruction on site
  • Pilates classes on site
  • Bicycle rentals nearby
  • Fitness classes on site
  • Hiking/biking trails nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Spa Services

The onsite spa has 11 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily.

  • Number of treatment rooms 11
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Prenatal massage
  • Spa tub in spa
  • Steam room in spa
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices in meeting rooms
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 3:30 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Guests are provided with hand sanitizer and masks are required in public areas. The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines.

  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: 18 percent of room rate

The resort fee includes:

  • Fitness center access
  • Internet access

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 18 per day (rates may vary)
  • Self parking fee: USD 21.00 per day (in/out privileges)
  • Valet parking fee: USD 28.00 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ritz-Carlton Hotel San Juan
  • Ritz-Carlton San Juan
  • San Juan Ritz-Carlton
  • Ritz-Carlton San Juan Hotel
  • Ritz-Carlton San Juan Hotel, Spa And Casino
  • Ritz Carlton Carolina
  • Carolina Ritz Carlton
  • Ritz Carlton Puerto Rico
  • Ritz-Carlton San Juan Hotel Isla Verde
  • Ritz Carolina
  • The Ritz-Carlton, San Juan Puerto Rico/Isla Verde
  • Ritz-Carlton San Juan Resort Carolina
  • Ritz-Carlton San Juan Carolina
  • The Ritz Carlton San Juan
  • RitzCarlton Juan Carolina
  • The Ritz Carlton, San Juan
  • The Ritz-Carlton, San Juan Resort
  • The Ritz-Carlton, San Juan Carolina
  • The Ritz-Carlton, San Juan Resort Carolina
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.