- Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible experience... Not suggesting it at all!
Horrible experience... Not suggesting it at all! We initially picked this place for having a hottube... Coming back from a long day from big Sur, we were excited to use it that we find out they closed it off for maintenance so it was a false promise and big disappointment. After that we just decided to chill, take a shower and go to sleep. The bathtube was clogged and water not going down which was disgusting. Later on we found out the heater is not working and the room was cold and my friend got sick the next day. We contacted them for that and finally someone showed up after a while and wasn't able to fix it.. This took another hour and couple of back and forth. So finally they told us we need to change the room and we had to pack sleepy and tired at 11:30pm and change the room, really inconvenient. Next day we asked to talk to their manager, Sherri about this. She wasn't that helpful so she ended it up calling their general manager Catherine which she was the worst. She wasn't responsive about this mess they are offering and calling in hotel and even didn't bother to talk to us. I found her rude and irresponsible and the reason this hotel is a mess! Not happy with the hotel, service and management. The only good thing was the breakfast and the maintenance guy!