2/10 Terrible
Rupesh, IRVINE
Traveled with family
Jan 4, 2024
Disliked: Staff & service, amenities, property conditions & facilities
Stayed here for 2 nights and the was the worst hotel we ever stayed due to the bad attitude of the owner.
1. Attitude of the owner on
-the bathroom toilet issues:
Issue: We arrived at the hotel in the evening after a long day from Punta Arenas and they assign us room 8. the toilet bowl does not work. they mentioned they will send somebody. 30 minutes later nothing. the guy arrives after repeated follow ups and then says he cannot fix it since there is a power outage and no water. I got to the reception to change the room,
Response:
-the staff says he can give another room but i have to move back to this room the next day and then transfers the phone to the owner. She is so rude and says she cannot do anything since the hotel is sold out..as if she was doing us a favor for letting us stay there and we have to understand the problem.
- On top of that their generator was not working. She told me that we can go and find another hotel since it is not her problem since there is a power outage and they cannot fix the toilet till it comes. Nor can she give us another room for 2 nights. We stayed back and the alternative room offered was even more gloomier.
2 Rooms: the ventilation is very poor with one window and no AC. It made me sick all the time we were in the room. Had to keep the doors and window open if we needed to breathe. There is something wrong with the air quality inside the rooms.
3. Service: awful
I would highly recommend to stay away from this property.
Rupesh
Stayed 2 nights in Dec 2023