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4.5 out of 5

"I will recommend this hotel due to the professionalism & courtesy of the staff, location & facilities. I want to recognize the following staff: Eduard ... " More

By a verified traveler on Wed 06 Oct 2021

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Hotel Description

5-star luxury hotel near Metrocentro, connected to a shopping center

Heart of San Salvador

You'll be within half a mile (1 km) of Metrocentro and 2 miles (3 km) of Monumento al Salvador del Mundo with a stay here. Catedral Metropolitano and Plaza Libertad are also within 3 miles (5 km).

Luxury amenities

A full-service spa, 3 restaurants, and an outdoor pool are all featured at this luxury hotel. Traveling on business? Take advantage of the 13 conference rooms, 24-hour business center, and airport shuttle. Enjoy the 24-hour gym and perks like free self parking and free WiFi.

Soaking tubs, free WiFi

The 226 soundproofed guestrooms offer free WiFi and comfy beds. Deep soaking bathtubs are included, along with iPod docks, WiFi, and wired Internet. Housekeeping is available on request.

Room, 1 King Bed, Accessible (Mobility)

Bed Count 1 King Bed Maximum Occupancy 3 Max
$99* Per night/room Oct 29 - Oct 30

Standard Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Presidential Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Real InterContinental San Salvador at Metrocentro Mall ratings based on 18 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Real InterContinental San Salvador at Metrocentro Mall

Everyone (8) Family (6)
5 out of 5
I will recommend this hotel due to the professionalism & courtesy of the staff, location & facilities. I want to recognize the following staff: Eduardo Cubillas, Joselyn, Gabriela, Wendy, Cindy, Guillermo Santos, Marvin Intel, Alexis, Guadalupe, Amadea, Samuel Herrera, Noe, Samuel Moran, Rafael, Marisela, Laura, Luis, Juan (Juanito), Isvi & Melvin among others.

Posted by on Oct 6, 2021

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Comment from Hotel Management

Oct 9, 2021 by Hotel Real InterContinental

Thank you so much for your response, we are glad that you share these comments with us! We look forward to having you with us again in the near future.

5 out of 5
Easy access great management beautiful people

Posted by on Aug 7, 2021

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Comment from Hotel Management

Aug 10, 2021 by Daniela Coto

We are very grateful for the loyalty of someone like you. Thank you for being our guest. Thank you also for being so supportive. We will share with the staff.

5 out of 5

Posted by on Jul 15, 2021

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Comment from Hotel Management

Jul 26, 2021 by Real InterContinental San Salvador

Thank you for your comment, we appreciate your visit!

5 out of 5
i like the fact that they Incorporate the country's culture in their menu, plus they offer any time of food. i really enjoyed my stayed definitely would recommend staying here. super friendly staff.

Posted by on May 26, 2019

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Comment from Hotel Management

May 31, 2019 by RIC

Dear guest, Thank you very much for your time and preference. We are more than glad to know that your experience at InterContinental met your expectations. We hope to welcome you back in not too distant future! Warm Regards, Manuel Sierra General Manager

5 out of 5
Excellent service I would recommend to all my friends and family

Posted by on May 20, 2019

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Comment from Hotel Management

May 22, 2019 by RIC

We are happy to hear your wonderful comments regarding your experience at our property. Thanks for your time to share your review with us. We are waiting for your next visit, it will be a pleasure welcoming you at your home! Warm regards, Alfonso Martinez General Manager We are happy to hear your wonderful comments regarding your experience at our property. Thanks for your time to share your review with us, and for your loyalty as an IHG Rewards Club member. We are waiting for your next visit, it will be a pleasure welcoming you at your home! Warm regards, Fanny Hawit General Manager

4 out of 5
The double beds are more of a twin and not a full. Tough when I am 6 feet tall and traveling with a toddler.

Posted by on Apr 14, 2019

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Comment from Hotel Management

May 17, 2019 by RIC

Gracias por compartirnos sus comentarios y su valiosa retroalimentación. Agradecemos nos haya escogido para hospedarse en su visita a San Salvador. Esperamos con gusto su próxima visita!

4 out of 5

Excellent

I was there for 3 night it was excellent. The breakfast was excellent and employees give a excellent customer service . I would defently go back with my family.

Posted by on Mar 13, 2018

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Comment from Hotel Management

May 28, 2018 by RIC

Thank you for taking the time to share your five-star review following your recent stay at the Real InterContinental San Salvador. We are absolutely delighted to read that your stay was memorable. We hope to welcome you back in the future! Best Regards, Fanny Hawit General Manager

5 out of 5

Great Hotel and location is perfect

Staff is pleasant and most of them are very friendly except for couple of them at the reception

Posted by , from L.A., Califonia on Feb 4, 2018

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Comment from Hotel Management

Feb 6, 2018 by RIC

Thank you very much for your time and preference. We are more than glad to know that your experience at InterContinental met your expectations. We hope to welcome you back in not too distant future! Warm Regards, Fanny Hawit General Manager

5 out of 5

Beautiful Hotel

Amazing experience, very convenient it’s close to everything, the employees very kind, there were prepared and cordially.

Posted by , from New York on Dec 10, 2017

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Comment from Hotel Management

Jan 2, 2018 by RIC

Thank you very much for your time and preference. We are more than glad to know that your experience at InterContinental met your expectations. We hope to welcome you back in not too distant future! Warm Regards, Fanny Hawit General Manager

5 out of 5

I stay over the weekend

I stay over the weekend everyhing was perfect the staff everyone was so friendly i love this hotel am looking foward and staying here again :)

Posted by , from new york on Aug 1, 2017

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Comment from Hotel Management

Aug 21, 2017 by RIC

Thank you for taking your time to share your review with us. I am so pleased to read your comments, related our hotel and the service received by our staff. He hope to welcome you back to Real InterContinental San Salvador soon! Sincerely, Fanny Hawit General Manager

About the Real InterContinental San Salvador at Metrocentro Mall

Location Blvd. de Los Heroes, San Salvador, SS 544

Property Features

Real InterContinental San Salvador at Metrocentro Mall offers its guests a full-service spa, an outdoor pool, and a 24-hour health club. There are 3 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and coworking spaces. Event space at this hotel measures 17244 square feet (1602 square meters) and includes a conference center. A sauna, spa services, and a terrace are also featured at the luxury Real InterContinental San Salvador at Metrocentro Mall. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available. This 5-star San Salvador hotel is smoke free.

  • 1 building
  • 226 guestrooms or units
  • 8 levels
  • 3 dining venues
  • 17244 sq ft of conference space
  • 1602 sq m of conference space
  • Built in 1972
  • Bar or lounge
  • Coffee shop
  • Childcare (surcharge)
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Real InterContinental San Salvador at Metrocentro Mall offers 226 air-conditioned accommodations with iPod docking stations and minibars. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. 39-inch LCD televisions come with premium cable channels. Bathrooms include bathtubs or showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. In-room massages, hypo-allergenic bedding, and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered on request.

  • Pillowtop beds
  • Deep soaking tub
  • Minibar
  • IPod dock
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Down blanket
  • Bathtub or shower
  • Rainfall showerhead
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (on request)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Toothbrush and toothpaste available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 10:30 AM.

Faisca do Brasil - This restaurant specializes in Brazilian cuisine and serves lunch and dinner.

Picasso - This theme restaurant specializes in Mediterranean cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Nau Lounge - This theme restaurant specializes in Asian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool, a 24-hour health club, and a sauna.

Spa Services

InterContinental SPA has 3 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna.

The spa is open daily.

  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Number of treatment rooms 3
  • Outdoor treatment areas
  • Couples treatment rooms
  • Sports massage
  • Manicures and pedicures
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 1 PM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 29.5 per night.
  • Cribs (infant beds) are available for USD 29.5 per night.

Pet Policy

  • Pets and service animals are not allowed at Real InterContinental San Salvador at Metrocentro Mall

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Diners Club, Carte Blanche, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, Carte Blanche, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-out is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG). This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

  • Car recommended
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Staffed front desk
  • LGBTQ friendly
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 8 and USD 14.99 for adults, USD 8 and USD 14.99 for children (approximately)
  • Airport shuttle fee: USD 30 per vehicle (one-way, maximum occupancy 3)
  • Early check-in fee: USD 59 (subject to availability)
  • Late check-out fee: USD 59 (subject to availability)
  • Crib (infant bed) fee: USD 29.5 per night
  • Rollaway bed fee: USD 29.5 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Real InterContinental San Salvador Metrocentro Mall Hotel
  • Real InterContinental Metrocentro Mall Hotel
  • Real InterContinental San Salvador Metrocentro Mall
  • Real InterContinental Metrocentro Mall
  • Intercontinental San Salvador
  • San Salvador Intercontinental
  • Real InterContinental San Salvador at Metrocentro Mall Hotel

You should know

  • Real InterContinental San Salvador at Metrocentro Mall offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
  • Pool access available from 6:30 AM to 10:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.