travelocity

Photo gallery

Featured Image
Terrace/Patio
Balcony
Minibar, in-room safe, desk, blackout drapes
Minibar, in-room safe, desk, blackout drapes

4.8/5 Exceptional

Guests rated this property 4.9/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Air Conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided

Explore the area

    Popular LocationEl Peine de los Vientos8 min drive
    Popular LocationMonte Igueldo10 min drive
    Popular LocationOndarreta Beach12 min drive
    AirportBiarritz (BIQ-Pays Basque)51 min drive

Rooms are unavailable for your trip dates on Travelocity. Try new dates to check availability.

Change Search

    About this area

    San Sebastian

    Located in San Sebastian, Akelarre - Relais & Châteaux is in an area with good shopping. Monte Igueldo is a popular attraction and the area's natural beauty can be seen at Bay of Biscay and Ondarreta Beach. Naval Museum and Donostia-San Sebastian Aquarium are also worth visiting. Guests appreciate the hotel's central location.
    View in a map
    Popular Location

    What's nearby

    • Santa Clara Island - 7 min drive
    • El Peine de los Vientos - 8 min drive
    • Miramar Palace - 10 min drive
    • Monte Igueldo - 10 min drive
    • Ondarreta Beach - 12 min drive

    Getting around

    • Hernani Station - 14 min drive
    • AirportBilbao Airport (BIO) - 65 min drive

    Restaurants

    • Akelarre – 3 star Michelin rating. Serves breakfast, lunch, and dinner on select days. Reservations required.
    • Oteiza – Open daily.

    About this property

    Akelarre - Relais & Châteaux

    Along with 2 restaurants, this smoke-free hotel has an attached winery and a full-service spa. Free full breakfast is provided, as well as free WiFi in public areas, free self parking, and a free area shuttle. Other amenities include an indoor pool, a 24-hour fitness center, and a bar/lounge. All 22 soundproofed rooms feature free WiFi and iPod docks. Thoughtful touches include pillow menus and bathrobes, and guests will also find furnished balconies and sitting areas.

    Awards and affiliations

    The property is a member of Relais & Chateaux.

    Cleaning and safety practices

    Enhanced cleanliness measures

    Disinfectant is used to clean the property

    Social distancing

    Contactless check-out
    Guest rooms kept vacant for 24 hours between stays
    Social distancing measures in place

    Safety measures

    Personal protective equipment worn by staff
    Masks available
    Hand sanitizer provided
    This information is provided by our partners.

    Property amenities

    Internet

    • Available in all rooms: Free WiFi
    • Available in some public areas: Free WiFi

    Parking and transportation

    • Free self parking
    • Electric car charging station
    • Roundtrip airport shuttle (surcharge)
    • Free area shuttle up to 7 km
    • Free beach shuttle

    Food and drink

    • Free full breakfast available daily 7:00 AM–11:00 AM
    • 2 restaurants
    • 1 bar
    • 24-hour room service

    Things to do

    • 24-hour fitness center
    • Full-service spa
    • Indoor pool
    • Sauna
    • Winery attached

    Family friendly

    • Dry cleaning service
    • Free area shuttle
    • Indoor pool
    • Laundry facilities
    • Soundproofed rooms

    Conveniences

    • Elevator
    • Free newspapers in lobby

    Guest services

    • 24-hour front desk
    • Concierge services
    • Daily housekeeping
    • Dry cleaning service
    • Laundry facilities
    • Luggage storage
    • Multilingual staff
    • Porter/bellhop
    • Tour/ticket assistance
    • Turndown service

    Languages spoken

    • English
    • French
    • Spanish

    Outdoors

    • Garden
    • Rooftop terrace

    Spa

    • 3 treatment rooms
    • Couples treatment room(s)
    • Massages
    • Massage/treatment rooms
    • Spa open daily
    • Turkish bath/hammam

    Accessibility

    • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
    • In-room accessibility
    • Wheelchair-accessible parking

    More

    • Fireplace in lobby
    • Smoke-free property

    Room amenities

    Bedroom

    • Air conditioning
    • Blackout drapes/curtains
    • Heating
    • Linens
    • Pillow menu

    Bathroom

    • Bathrobes
    • Free toiletries
    • Hair dryer
    • Rainfall showerhead
    • Separate bathtub and shower
    • Towels

    Entertainment

    • iPod dock
    • Plasma TV

    Food and drink

    • Minibar

    Outdoor space

    • Furnished balcony

    More

    • Desk
    • Free newspapers
    • Safe
    • Separate sitting area
    • Slippers
    • Soundproofing
    • Turndown service

    Policies

    Check-in

    Check-in from 3:00 PM - anytime
    Minimum check-in age - 18

    Check-out

    Check-out before noon

    Special check-in instructions

    Front desk staff will greet guests on arrival

    Access methods

    Staffed front desk

    Pets

    Pets not allowed

    Children and extra beds

    Children 14 and younger are not allowed at this property; All guests older than 14 are welcome
    Rollaway/extra beds are not available
    Cribs (infant beds) are not available

    Property payment types

    Important information

    You need to know

    Extra-person charges may apply and vary depending on property policy
    Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    Property Registration Number 2017RTE00138561

    We should mention

    Cash transactions at this property cannot exceed EUR 2500, due to national regulations; for further details, please contact the property using information in the booking confirmation
    Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
    Children 14 years old and younger are not permitted at this property
    Only registered guests are allowed in the guestrooms
    Guests under 16 years old are not allowed in the spa
    4.7
    Exceptional
    74 reviews
    5 - Excellent
    61
    4 - Good
    8
    3 - Okay
    3
    2 - Poor
    1
    1 - Terrible
    1

    4.9/5

    Cleanliness

    4.6/5

    Staff & service

    4.8/5

    Amenities

    4.8/5

    Property conditions & facilities

    5/5 Excellent

    Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
    Beautifully set just outside of the city, the hotel is modern, peaceful with incredible views. It's an added bonus to have one of the best restaurants in the city as part of the hotel as well!
    Stayed 3 nights in Jul 2020

    3/5 Okay

    Happy face iconLiked: Cleanliness, property conditions & facilities, room comfort
    Sad face IconDisliked: Staff & service
    Overpriced hotel and restaurant, but fab views.
    This is more of a 4 star hotel than a 5 star, as there’s no pool, despite being far from any beach. There’s a beautiful indoor jacuzzi at the wellness centre, but nobody there to help, so we had to get towels from an open massage room! No changing facilities that we could see, except for a mixed gender toilet with shower. No lockers either. The steam room was out of order. There was a new member of staff answering the phone who didn’t know anything about the hotel. Breakfast service was super-slow, though the food was ok and the views amazing. The location is idillic and the views stunning, but the service is very patchy. Certainly not what one would expect when spending €500 per night. We couldn’t work out the iPod-like room phone and couldn’t call reception at all: no instructions anywhere. We ate in the much lauded Michelin starred restaurant, but were quite disappointed to be truthful. Not worth the €300 x person.
    Stayed 1 night in Jul 2020

    5/5 Excellent

    Traveled with partner
    Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
    This hotel is incredible. Seriously world class luxury. Staff was wonderful and all the little details in the room went above and beyond. Toiletries were super high quality and loved the traditional pastries left in the room for turn-down. Could have been the best pastry we had while in San Sebastian. I want to visit again and again.
    Stayed 1 night in Nov 2019

    5/5 Excellent

    Traveled with family
    Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
    Amazing hotel, all the staff were so lovely and made us feel very special.
    Stayed 4 nights in Nov 2019

    3/5 Okay

    Traveled with family
    Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
    Stayed 3 nights in Oct 2019

    Wander Wisely with the Travelocity app

    • Get helpful alerts about flight status and gate numbers
    • Access all your travel details, even when offline
    • Easily contact your hotel by messaging them right in the app

    Text yourself a download link

    By providing your number, you agree to receive a one-time automated text message with a link to get the app. Standard text message rates may apply.
    Scan the QR code

    Scan the QR code