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Featured Image
Terrace/Patio
Balcony
Minibar, in-room safe, desk, blackout drapes
Minibar, in-room safe, desk, blackout drapes

Guest reviews

4.7 out of 5 Exceptional
76 reviews
Guests rated this property 4.9/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Breakfast included
Parking included
Air Conditioning
Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided

Map

Explore the area

Popular LocationEl Peine de los Vientos8 min drive
Popular LocationMonte Igueldo10 min drive
Popular LocationOndarreta Beach12 min drive
AirportBiarritz (BIQ-Pays Basque)51 min drive

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About this area

San Sebastian

Located in San Sebastian, Akelarre - Relais & Châteaux is in an area with good shopping. Monte Igueldo is a popular attraction and the area's natural beauty can be seen at Bay of Biscay and Ondarreta Beach. Naval Museum and Donostia-San Sebastian Aquarium are also worth visiting. Guests appreciate the hotel's central location.
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Popular Location

What's nearby

  • Santa Clara Island - 7 min drive
  • El Peine de los Vientos - 8 min drive
  • Miramar Palace - 10 min drive
  • Monte Igueldo - 10 min drive
  • Ondarreta Beach - 12 min drive

Getting around

  • Hernani Station - 14 min drive
  • AirportBilbao Airport (BIO) - 65 min drive

Restaurants

  • Akelarre – 3 star Michelin rating. Serves breakfast, lunch, and dinner on select days. Reservations required.
  • Oteiza – Open daily.

About this property

Akelarre - Relais & Châteaux

Along with 2 restaurants, this smoke-free hotel has an attached winery and a full-service spa. Free full breakfast is provided, as well as free WiFi in public areas, free self parking, and a free area shuttle. Other amenities include an indoor pool, a 24-hour fitness center, and a bar/lounge. All 22 soundproofed rooms feature free WiFi and iPod docks. Thoughtful touches include pillow menus and bathrobes, and guests will also find furnished balconies and sitting areas.

Awards and affiliations

The property is a member of Relais & Chateaux.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Contactless check-out
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking
  • Electric car charging station
  • Roundtrip airport shuttle (surcharge)
  • Free area shuttle up to 7 km
  • Free beach shuttle

Food and drink

  • Free full breakfast available daily 8:00 AM–11:00 AM
  • 2 restaurants
  • 1 bar
  • 24-hour room service

Things to do

  • 24-hour fitness center
  • Full-service spa
  • Indoor pool
  • Sauna
  • Winery attached

Family friendly

  • Dry cleaning service
  • Free area shuttle
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Elevator
  • Free newspapers in lobby

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service

Languages spoken

  • English
  • French
  • Spanish

Outdoors

  • Garden
  • Rooftop terrace

Spa

  • 3 treatment rooms
  • Couples treatment room(s)
  • Massages
  • Massage/treatment rooms
  • Spa open daily
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility
  • Wheelchair-accessible parking

More

  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Heating
  • Linens
  • Pillow menu

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels

Entertainment

  • iPod dock
  • Plasma TV

Food and drink

  • Minibar

Outdoor space

  • Furnished balcony

More

  • Desk
  • Free newspapers
  • Safe
  • Separate sitting area
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

This property is closed from December 20 2020 to February 28 2021 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children 14 and younger are not allowed at this property; All guests older than 14 are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Property Registration Number 2017RTE00138561

We should mention

Cash transactions at this property cannot exceed EUR 2500, due to national regulations; for further details, please contact the property using information in the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 14 years old and younger are not permitted at this property
Only registered guests are allowed in the guestrooms
Guests under 16 years old are not allowed in the spa
4.8
Exceptional
5 - Excellent
57
4 - Good
7
3 - Okay
3
2 - Poor
0
1 - Terrible
1

4.9/5

Cleanliness

4.7/5

Staff & service

5.0/5

Amenities

4.8/5

Property conditions & facilities

3/5 Okay

Happy face iconLiked: Cleanliness, property conditions & facilities, room comfort
Sad face IconDisliked: Staff & service
Overpriced hotel and restaurant, but fab views.
This is more of a 4 star hotel than a 5 star, as there’s no pool, despite being far from any beach. There’s a beautiful indoor jacuzzi at the wellness centre, but nobody there to help, so we had to get towels from an open massage room! No changing facilities that we could see, except for a mixed gender toilet with shower. No lockers either. The steam room was out of order. There was a new member of staff answering the phone who didn’t know anything about the hotel. Breakfast service was super-slow, though the food was ok and the views amazing. The location is idillic and the views stunning, but the service is very patchy. Certainly not what one would expect when spending €500 per night. We couldn’t work out the iPod-like room phone and couldn’t call reception at all: no instructions anywhere. We ate in the much lauded Michelin starred restaurant, but were quite disappointed to be truthful. Not worth the €300 x person.
Stayed 1 night in Jul 2020

5/5 Excellent

Traveled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is incredible. Seriously world class luxury. Staff was wonderful and all the little details in the room went above and beyond. Toiletries were super high quality and loved the traditional pastries left in the room for turn-down. Could have been the best pastry we had while in San Sebastian. I want to visit again and again.
Stayed 1 night in Nov 2019

5/5 Excellent

Traveled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, all the staff were so lovely and made us feel very special.
Stayed 4 nights in Nov 2019

3/5 Okay

Traveled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic View
The hotel and staff are amazing. Views unreal and food that is for foodies. One draw back and a major one is that this is a beach area resort that has no out door pool or deck area to sun in a bathing suit. Spa is amazing as well.
Stayed 3 nights in Aug 2019

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