2/10 Terrible
Kathy
Traveled with group, Traveled with partner
Mar 8, 2024
Disliked: Property conditions & facilities
DO NOT STAY AT THIS HOTEL! They do not care about their guest safety. The first night it was so noisy with construction and music past 2am and unable to sleep. The next morning they moved us to a room in the back that has a couple steps. I fell in the doorway moving our things. My girlfriend also slipped and fell. Later that evening I slipped again this time breaking my wrist. I was accused of being drunk and treated terribly. They called for an ambulance that was a 1970 little pickup truck. Told me to crawl in the back. Instead we called a Uber and went to Santa Ana closest place for xrays. After I had surgery and called to ask about the sandals I left all they cared about was a little throw pillow that i used for my arm and a blow dryer. Never ask how I was doing. When we went to return the pillow and blow dryer they never once asked how I was doing or offer apologies. They are not prepared for any medical emergency and if you have an accident it is your problem. I have never been treated so poorly anywhere in the USA. BEWARE do not stay there!!!
Get the word out. Stay anywhere except Casa Degraciela!!!
Kathy
Stayed 4 nights in Nov 2023