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4.0 out of 5

" Went to Santa Barbara for a girls get away weekend. We had Fantastic customer service, good location and price. Not walking distance to State street ... " More

By a verified traveler on Mon 21 Sep 2020

Hotel Description

3-star hotel near Upper State Street

In shopping district

A stay at this North State hotel places you within half a mile (1 km) of Upper State Street and 2 miles (3 km) of Los Padres National Forest. Also, La Cumbre Plaza is within half a mile (1 km) and Santa Barbara Golf Club is within 2 miles (3 km).

2 outdoor pools

This hotel features 2 outdoor pools, a fitness center, and a restaurant. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. Relax with a drink at the bar/lounge and enjoy perks like free self parking.

Free WiFi, balconies

Featuring conveniences like refrigerators and microwaves, the 150 guestrooms also offer free WiFi and flat-screen TVs with satellite channels. Other amenities include balconies, DVD players, and room service. Housekeeping is available on request.

Standard Room, 2 Queen Beds, Refrigerator, Poolside

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$169* Per night/room Oct 25 - Oct 26

Deluxe Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Refrigerator, Poolside

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Double Beds, Refrigerator, Poolside

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Refrigerator & Microwave, Courtyard View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Best Western Plus Pepper Tree Inn ratings based on 9 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Best Western Plus Pepper Tree Inn

Everyone (5) Family (2)
1 out of 5
We were able to get a room by the pool which made the stay a little bit more pleasant.

Posted by on Oct 15, 2020

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Comment from Hotel Management

Oct 19, 2020 by Chivaun C.

Thank you for your review. We're sorry you were not satisfied with your stay. How could we have improved your time with us? Your feedback is important to us so we may continue to make improvements for future guests. Kind Regards, Chivaun C. General Manager

5 out of 5
Went to Santa Barbara for a girls get away weekend. We had Fantastic customer service, good location and price. Not walking distance to State street bars, restaurants and shopping but a short uber/lyft/car ride.

Posted by , from pasadena on Sep 21, 2020

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Comment from Hotel Management

Sep 21, 2020 by Chivaun C.

Dear E, Thanks for taking the time to leave your feedback. I'm thrilled you had a fantastic girls getaway at our hotel. Our team works diligently to ensure each guest receives attentive and thoughtful customer service. We hope to welcome you back to Santa Barbara very soon! Kind Regards, Chivaun C. General Manager

5 out of 5
Anthony with the amazing Sombrero got us into an amazing room and even showed us where to park to get to our room easily! Friendly and accommodating, will definitely be back soon!

Posted by , from Bakersfield on Aug 8, 2020

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Comment from Hotel Management

Aug 10, 2020 by Chivaun C.

Hello NateV, Thank you for taking the time to provide your feedback. We are thrilled to hear you had a positive experience and connected with our awesome guest services team. Viva La Fiesta! We can't wait for your return visit. Warm Regards, Chivaun C. General Manager

5 out of 5
Property was clean. Staff was friendly and helpful, they changed our room at our request as we wanted to be on the first floor by the pool and they surely made that happen, the pool was our backyard, we were able to walk out directly from our patio to the pool and back. Right down the street from the beach areas, had a great stay out in Santa Barbara

Posted by , from Orange County on Sep 19, 2019

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4 out of 5

Posted by on Mar 16, 2019

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4 out of 5

great choice

Pros: We love the location on upper state, and the grounds are very pretty.
Cons: The pillows definitely need replaced but this seems to be a problem with most hotels.
Location: Restaurant on premises very good, and the hotel is right across the street from many nice shops.

Posted by on Nov 14, 2016

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5 out of 5

Very happy!

Location: We had dinner at Los Agave's and dessert at McConnells. Would highly recommend both.
We were very happy with the quality of service when we checked it. The gentleman that helped us was very welcoming and polite. Although it is an older hotel, we were very pleased with the cleanliness. It does't have the must feel that lots of coastal hotel have. We got an awesome price through Travelocity and were very satisfied with the whole experience. Thank you.

Posted by , from Central California on Jul 3, 2016

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4 out of 5
Very comfortable stay. Beautiful courtyard with pool. Good restaurant on-site. Directly across from the mall with lots of restaurants and shopping. Would definitely recommend!

Posted by on May 3, 2016

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3 out of 5

"I can charge you again, if you want"

The night front desk wasn't that friendly. He asked for my id & credit card but didn't say a word why he was swiping my credit card. I thought he was going to charge me again for the room. I told him that I already paid for it. He gave me a sarcastic comment " oh I can charge you again, if you want." I know it was late, after 9 pm. He was probably ready to go home but we're tired too. And we're the customer. I was expecting more for the price. The door squeaks when you open and close it. The bathroom looked clean but had a little smell of urine. I'm glad I had my lysol. According to google, their free wi-fi is not secure - not encrypted. Across the street is a mall with a grocery store and places to eat.

Posted by , from San Diego, CA on Dec 31, 2015

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About the Best Western Plus Pepper Tree Inn

Location 3850 State St, Santa Barbara, CA 93105

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Best Western Plus Pepper Tree Inn offers its guests 2 outdoor swimming pools and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. There's an onsite 24-hour business center. Event space at this hotel measures 3000 square feet (279 square meters) and includes conference space. Multilingual staff, gift shops/newsstands, and a garden are also featured at the business-friendly Best Western Plus Pepper Tree Inn. A roundtrip airport shuttle is free (available on request). Free self parking is available. Smoking is allowed in designated areas at this 3-star Santa Barbara hotel.

  • 150 guestrooms or units
  • 2 levels
  • 3000 sq ft of conference space
  • 279 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Santa Barbara Municipal Airport (SBA) (10.2 km / 6.4 mi)
  • Train station: Santa Barbara Station (8.5 km / 5.3 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free self parking

Room Amenities

Best Western Plus Pepper Tree Inn offers 150 accommodations, which are accessible via exterior corridors and feature DVD players and safes. Rooms open to balconies. Flat-screen televisions come with premium satellite channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, bathrobes, designer toiletries, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on request.

  • Private balcony
  • In-room dining
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • DVD player
  • Refrigerator
  • Microwave
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Housekeeping (on request)
  • Nightly turndown service
  • Weekday newspapers (free)
  • Local calls (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:00 AM to 1:00 PM.

Treehouse Restaurant - This family restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Room service is available.

Nearby Activities

2 outdoor swimming pools are on site along with a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Jet skiing nearby
  • Golfing nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Skydiving nearby
  • Sailing nearby
  • Windsurfing nearby
  • Scuba diving nearby

Spa Services

  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions.Contactless check-out is available.Individually-wrapped food options are available for breakfast, lunch, and dinner.Each guestroom is kept vacant for a minimum of 48 hours between bookings, and can be accessed from outside the building via exterior corridors.The property affirms that it follows sanitization practices of We Care Clean (Best Western) guidelines.The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • gap period enforced between guest stays 48 hours

Hotel Names

  • Best Western Pepper
  • Best Western Pepper Inn
  • Best Western Pepper Tree
  • Best Western Pepper Tree Inn
  • Best Western Plus Pepper
  • Best Western Plus Pepper Tree
  • Best Western Plus Pepper Tree Inn
  • Best Western Plus Pepper Tree Inn Santa Barbara
  • Best Western Plus Pepper Tree Santa Barbara
  • Best Western Plus Pepper Tree Hotel Santa Barbara
  • Plus Pepper Tree Santa Barbara
  • Best Western Plus Pepper Tree Inn Hotel
  • Best Western Plus Pepper Tree Inn Santa Barbara
  • Best Western Plus Pepper Tree Inn Hotel Santa Barbara

You should know

  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.