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Biltmore Hotel and Suites

3-star property
2151 Laurelwood Rd, Santa Clara, CA 1-855-201-7819

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3.7 out of 5
Good!
See all 36 Travelocity Reviews

"Comfortable, beautiful room, warm and friendly staff, delicious breakfast. " More

By a verified traveler on Tue 10 Jul 2018

Points Of Interest

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Hotel Description

3-star hotel near Levi's Stadium

In suburbs

Within 3 miles (5 km) of this Santa Clara hotel, you'll find Levi's Stadium and California's Great America. Santa Clara University and Great Mall of the Bay Area are also within 6 miles (10 km).

Multiple dining options

This smoke-free hotel includes 2 restaurants, an outdoor pool, and a spa tub. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. Enjoy the fitness center and perks like free self parking.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 263 guestrooms also offer free WiFi and cable TV. Other amenities include room service, coffee/tea makers, and free newspapers.

Standard Room, 1 King Bed, Garden Area

Bed Count 1 King Bed Maximum Occupancy 3 Max
$85* Per night/room Jan 1 - Jan 2

Standard Room, 2 Queen Beds, Garden Area

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed, Tower

Bed Count 1 King Bed Maximum Occupancy 2 Max

Run of the House

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed with Sofa bed, Tower

Bed Count 1 King Bed Maximum Occupancy 3 Max

Biltmore Hotel and Suites ratings based on 36 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Biltmore Hotel and Suites

Everyone (14) Business (1) Couples (1) Family (3)
3 out of 5
clean room, nice property. Only thing was that bed and pillows were really uncomfortable

Posted by on Nov 19, 2019

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3 out of 5
We saw 3 different rooms & none were Biltmore quality. Not what we expected. Rooms were clean.

Posted by on Oct 24, 2019

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2 out of 5
Service was unbelievably bad. Actually seen - then ignored by bar staff. Restaurant staff simply not attentive. Housekeeping almost unbearable.

Posted by on Aug 19, 2019

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4 out of 5
I didn’t care for the loud AC. But overall it was fine.

Posted by , from Santa Clara, CA on Jun 15, 2019

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1 out of 5

Posted by on May 3, 2019

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4 out of 5
The tv menu didn’t function. There was no coffee or tea station with free beverage in considered area.

Posted by on Jan 1, 2019

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5 out of 5
Comfortable, beautiful room, warm and friendly staff, delicious breakfast.

Posted by on Jul 10, 2018

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Comment from Hotel Management

Jul 12, 2018 by alexg/customer relations manager

Hi Anonymous, Waouououou! Thank you so much for your great feedback. We were so happy to hear that your experience at the Biltmore was a 5 out of 5. You can't ask for anything more! Please make sure you come and visit us soon again!

4 out of 5
1. Reception refused to let my husband checkin because his name was not on the booking; even though I personally spoke with the front desk staff at the time he was there and he had the booking confirmation details with him. 2. When we asked for extra towels in the evening we were told there was no housekeeping staff available to deliver them at 10pm in a hotel with over 200 rooms. 3. The rooms are quite small. 4. The vent in our room had been pulled partially out & not fixed.

Posted by on Jun 9, 2018

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Comment from Hotel Management

Jun 9, 2018 by alexg/customer relations manager

Hi Anonymous, Thank you so much for the feedback. We will definitely look into the issues that you mentioned so that it doesn't happen again. We hope next time you are here things go much better. Please come back!

5 out of 5

Nice hotel close to the beach and Levi’s Stadium

Wish there was a shuttle to Levi’s Stadium but wasn’t a far walk. Really good stay in a nice quite area

Posted by , from R on Oct 27, 2017

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3 out of 5

Weird

Strange clientele lurking about. It's like two different hotels. The tower and then the outer rooms which gave you the feeling of being in a motel. Bring ear plugs if you retire early or like to sleep in. The hotel is under the local airport flight path.

Posted by on Mar 9, 2017

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About the Biltmore Hotel and Suites

Location 2151 Laurelwood Rd, Santa Clara, CA 95054

Property Features

Biltmore Hotel and Suites offers its guests an outdoor pool, a spa tub, and a fitness center. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. You'll find a 24-hour business center on site. The business-friendly Biltmore Hotel and Suites also features multilingual staff, a garden, and complimentary newspapers in the lobby. A roundtrip airport shuttle is free during limited hours. Limited free parking is available on a first-come, first-served basis. This 3-star Santa Clara hotel is smoke free.

  • 263 guestrooms or units
  • 9 levels
  • 2 dining venues
  • Bar or lounge
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Garden
  • Newspapers in lobby (free)
  • ATM
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Airport: San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.) (7 km / 4.4 mi)
  • Train station: Santa Clara Great America Station (4.5 km / 2.8 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free self parking

Room Amenities

Biltmore Hotel and Suites offers 263 air-conditioned accommodations with safes and complimentary newspapers. Cable television is provided. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations and hair dryers. This Santa Clara hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10:00 AM.

Montague Cafe - This restaurant serves breakfast only.

Hops - This restaurant serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Airport shuttle service is available from 6:00 AM to 10:30 PM. Fees may apply. Contact the property in advance to make arrangements.

Airport transportation is offered from 6:00 AM to 10:30 PM. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.

Pets

  • Pets: USD 50 per pet, per stay
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property only accepts credit cards and debit cards for all bookings and onsite payments. Cash is not accepted. Prepaid debit cards are not accepted. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property only accepts credit cards and debit cards for all bookings and onsite payments. Cash is not accepted. Prepaid debit cards are not accepted.

  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 19.95 per person (approximately)
  • Pet fee: USD 50 per pet, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Biltmore Hotel Santa Clara
  • Biltmore Santa Clara
  • Biltmore Suites Santa Clara
  • Biltmore Hotel and Suites Hotel
  • Biltmore Hotel and Suites Santa Clara
  • Biltmore Hotel and Suites Hotel Santa Clara

You should know

  • Biltmore Hotel and Suites offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.