- Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding Hotel and Customer Service
First of all, this place is super-clean. I have visited several times and each time is as clean as the other times. Next, when I requested additional sheets and blankets they went beyond my expectations and actually folded out the futon to make it into a bed, putting sheets on it for me and laying out the pillows. The rooms are decorated in a casual yet charming manner. The customer service here is outstanding -very genuinely nice - and they are very kind to my nephew. I appreciate that they wait to charge my credit card until I get there and make arrangements with you if you plan to arrive after they close the office. I have tried other places in Santa Cruz but I always end up returning to Harbor Inn. Also, it is in a quiet and safe environment with plenty of space for free comfortable parking. It is minutes away from the Harbor/Crow's Nest/Harbor Cafe and not too far away from downtown or the Boardwalk. In fact, it's in between Santa Cruz and Capitola. Easy drive to Capitola on East Cliff Drive. I will surely return.