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Hotel Paradox, Autograph Collection

4-star property
611 Ocean St, Santa Cruz, CA 1-855-201-7819
4.3 out of 5
Very good!
See all 16 travelocity Reviews

"Desk staff was fabulous. Friendly happy and took my needs into account. Knew property very well and the map and directions to my room made sense! This ... " More

By a verified traveler on Fri 19 May 2023

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Hotel Description

4-star hotel near Santa Cruz Beach Boardwalk

Oceanside stay

Your stay at this Westside Santa Cruz hotel places you within 2 miles (3 km) of Santa Cruz Beach Boardwalk and Santa Cruz Wharf. Monterey Bay and University of California, Santa Cruz are also within 3 miles (5 km).

Renovated in 2020

This hotel features an outdoor pool and a spa tub. Traveling on business? Take advantage of the 6 conference rooms, as well as the 24-hour business center and free WiFi in public areas. A poolside bar, a 24-hour front desk, and a terrace are also provided.

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$159* Per night/room Jun 11 - Jun 12

Room, 2 Queen Beds, Non Smoking, Pool View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Non Smoking, Pool View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 Bedroom, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Hotel Paradox, Autograph Collection ratings based on 16 Verified Reviews

Review Summary
4.2 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hotel Paradox, Autograph Collection

Everyone (10) Couples (1) Family (5)
5 out of 5
Desk staff was fabulous. Friendly happy and took my needs into account. Knew property very well and the map and directions to my room made sense! This is not normal for a lot of hotels.

Posted by on May 19, 2023

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Comment from Hotel Management

May 19, 2023 by Jason Osmanski, Front Office Supervisor

Dear Rachel,Thank you for taking the time to share your feedback about your stay. Our highest priority is providing remarkable hospitality, and our staff are delighted when their hard work is recognized. I've shared your satisfaction with our hotel leaders so they can celebrate their success with their teams. Thank you for being our guest!Yours in Service,Jason Osmanski Front Office SupervisorHotel Paradox, Autograph Collection

1 out of 5
My initial check in was fine. I went back at 8:30 to find I left my key in my room. I went to the front desk. After ten mins with no one there, I found an employee in the bar. He said someone was probably taking towels to a guest and there was only one employee. I continued to wait. Eventually another employee came by and said he couldn’t find anyone to help. I needed to wait longer. After almost 20 mins, the Front Desk Supervisor arrived. He was VERY rude. He made snide comments and was mean. If he worked for me, I would fire him. Essentially he said he was in the bathroom and if I didn’t like it, tough. Consequently I am very angry and will try to avoid staying at this property in the future.

Posted by on Mar 16, 2023

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5 out of 5
Nice clean n quiet staff was friendly.

Posted by on Mar 12, 2023

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5 out of 5
Great staff —undergoing renovation in some areas but still cool

Posted by , from Las Vegas on Jan 18, 2023

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4 out of 5

Posted by on Nov 12, 2022

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1 out of 5
This hotel is dirty and smells like sewer. We had to change rooms twice. The front is very dangerous and dimly lit. There was only one person working in the entire hotel.

Posted by on Aug 18, 2021

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Comment from Hotel Management

Oct 7, 2021 by Grant

While one never gets a second chance at a first impression, I believe, if given another opportunity, you will have a different experience. My Team has been working feverishly to get us where we need to be. Do come create new memories with us!

4 out of 5
Check in was seamless, lobby has an artistic look and energy, staff was friendly and helpful. Rooms are simple/cool and beds are extremely comfortable with nice linens. This feels like a motel that has been given an upgrade and done a nice job with that.

Posted by on Aug 12, 2021

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Comment from Hotel Management

Oct 4, 2021 by Grant

You get us! We look forward to welcoming you back!

5 out of 5

Posted by on Jun 7, 2021

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5 out of 5
This property was clean, the beds were dreamy and comfortable, the staff was friendly and helpful, the location was minutes away from downtown, boardwalk and the beach, it’s quiet but buzzing with guests, the pool was beautiful and lovely... so many things to list. Oh and it’s pet friendly! So many cute doggos!!

Posted by on May 30, 2021

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4 out of 5

Posted by on Dec 31, 2019

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About the Hotel Paradox, Autograph Collection

Location 611 Ocean St, Santa Cruz, CA 95060

Renovations + Closures

The property will be renovating from January 9 2023 to July 15 2023 (completion date subject to change). The following areas are affected:

  • Bar/lounge
  • Dining venue(s)
  • Front desk
  • Lobby

Guests will have access to the following alternate facilities during the renovation:

  • Health club
  • Outdoor pool

Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Property Features

Hotel Paradox, Autograph Collection offers its guests an outdoor pool and a spa tub. There's a snack bar/deli on site. You can enjoy a drink at the pool bar. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. There are 6 meeting rooms available. A library, a terrace, and tour/ticket assistance are also featured at the business-friendly Hotel Paradox, Autograph Collection. For a fee, parking is available. A complete renovation of Hotel Paradox, Autograph Collection was completed in August 2020. This 4-star Santa Cruz hotel is smoke free.

  • 1 building
  • 170 guestrooms or units
  • 5 levels
  • Built in 1969
  • Deli
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet , Internet access in public areas - high speed

Parking

Self parking (surcharge)

Transport

  • Parking: Self parking available for a surcharge

Room Amenities

Hotel Paradox, Autograph Collection offers 170 accommodations, which are accessible via exterior corridors and feature iPod docking stations and safes. Beds feature down comforters. Flat-screen televisions come with premium cable channels, pay movies, and Netflix. Bathrooms include bathtubs or showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, designer toiletries, and complimentary toiletries. This Santa Cruz hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on request. Amenities available on request include hypo-allergenic bedding. Renovation of all guestrooms was completed in August 2020.

  • Deep soaking tub
  • IPod dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Netflix
  • Movies for purchase
  • Coffee maker
  • Hypo-allergenic bedding
  • Down blanket
  • Bathtub or shower
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (on request)
  • Nightly turndown service
  • Local calls (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:30 AM to 10:30 AM.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a spa tub are on site.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Pool hoist on site
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility (in select rooms)
  • Assistive listening devices in meeting rooms
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

An adult age 18 or older must assume all liability for the booking. Guests will receive smart lock details.

Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75.00 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 50 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Union Pay. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Pets cannot be left unattended
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Car not required
  • Debit cards not accepted
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • LGBTQ friendly
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Mobile key entry is not available
  • Protective clothing is not available to guests
  • Food service not has not been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Children stay free - maximum age 18
  • Guests are not provided with hand sanitizer
  • Social distancing measures are not in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Number of children who can stay free - 2
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per day
  • Sanitation services: USD 1.50 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 8–21 per person
  • Self parking fee: USD 10.00 per day
  • Pet fee: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Paradox
  • Hotel Paradox Santa Cruz
  • Paradox Hotel
  • Paradox Santa Cruz
  • Hotel Paradox Autograph Collection Santa Cruz
  • Hotel Paradox Autograph Collection
  • Paradox Autograph Collection Santa Cruz
  • Paradox Autograph Collection
  • Paradox, Autograph Collection
  • Hotel Paradox, Autograph Collection Hotel
  • Hotel Paradox, Autograph Collection Santa Cruz
  • Hotel Paradox, Autograph Collection Hotel Santa Cruz

You should know

  • Up to 2 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.