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"They should not advertise free breakfast, they only served coffee, some bread, and yogurt. Also the room service was bad, I had to go the front to re ... " More

By a verified traveler on Wed 06 Sep 2023

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Hotel Description

Colonial hotel near Santa Fe Plaza

Downtown Santa Fe stay

With a stay at this Downtown Santa Fe hotel, you'll be steps from Loretto Chapel and Jackson-Kirkland Gallery. Santa Fe Plaza and Mountain Trails Gallery are also within half a mile (1 km).

Renovated in 2021

This hotel doesn't skimp on freebies - guests receive free on-the-go breakfast and free WiFi. Business travelers can take advantage of the 24-hour business center. There's a seasonal outdoor pool on site, and a 24-hour front desk and express check-out are also provided.

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$109* Per night/room Oct 30 - Oct 31

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking (Large)

Bed Count 1 King Bed Maximum Occupancy 2 Max

El Sendero Inn, Ascend Hotel Collection ratings based on 31 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for El Sendero Inn, Ascend Hotel Collection

Everyone (14) Couples (6) Family (9)
3 out of 5
They should not advertise free breakfast, they only served coffee, some bread, and yogurt. Also the room service was bad, I had to go the front to request some toiletries and they didn’t clean the room.

Posted by on Sep 6, 2023

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Comment from Hotel Management

Sep 7, 2023 by Juan C

Thank you for taking the time to voice your most recent experience at our property. We will use this as a learning example to help us continue in our success as a hotel and hope you will give us another opportunity to demonstrate our commitment to your satisfaction.

4 out of 5

Posted by on Aug 1, 2023

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Comment from Hotel Management

Aug 24, 2023 by Juan C

Thanks for staying with us. We appreciate your feedback!

5 out of 5
Nice clean property. seemed to have some extra work for the client that was unnecessary, like returning a paper parking permit that was expiring that same day.

Posted by on Jun 18, 2023

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Comment from Hotel Management

Jun 18, 2023 by joceline

Thank you very much for giving us an excellent score. Our team's commitment to service and guest satisfaction is our main focus, and we are delighted to hear you enjoyed your stay. Looking forward to welcoming you back again soon!

5 out of 5
Wonderful! Clean, affordable, modern, great location!

Posted by on Jun 13, 2023

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Comment from Hotel Management

Jun 13, 2023 by Juan C

Thanks for staying with us. We appreciate your feedback!

5 out of 5

Posted by on Jun 5, 2023

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Comment from Hotel Management

Jun 12, 2023 by joceline

Thank you for your review! We are so happy to hear that you enjoyed our room! We strive on delivering excellent service, so we are happy to hear that we did just that. We hope to be able to welcome you back in the future! Thank you again,

5 out of 5
Walking distance to the plaza

Posted by , from NANTUCKET on Apr 19, 2023

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Comment from Hotel Management

Apr 19, 2023 by joceline

thank you for the review. We are so glad you enjoyed our property and the location. We hope to have you back soon!

2 out of 5
Ridiculous $10/da parking fee. Room not serviced - waste cans not dumped, no additional glasses, no straightening of room for days 2 and 3 of stay. No complimentary breakfast. 1 of 3 desk clerks rude. Good location.

Posted by on Apr 2, 2023

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Comment from Hotel Management

Apr 2, 2023 by Juan C

Thank you for sharing your experience, ! We appreciate when a guest lets us know when we are doing things right and where we can use some improvement. Your feedback will be shared with the hotel team to ensure we deliver exceptional customer service every time. every time during your reservation every guest is advise about the parking charge

5 out of 5
Staff is very friendly and accommodating. Facility is clean and feels safe which I value as a solo traveler. Lovely room with updated bathroom. Very convenient location within walking distance to all the historical sites.

Posted by , from Bartlett on Mar 28, 2023

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Comment from Hotel Management

Mar 28, 2023 by joceline

We are delighted to hear that you had a wonderful stay with us!!, Thank you for the positive review. We are delighted to know that Manny with valet exceeded your expectations. They work exceptionally hard to make every guest feel special. Thank you so much for staying with us and we hope to serve you again soon.

4 out of 5

Posted by , from DOVER-FOXCROFT on Mar 3, 2023

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Comment from Hotel Management

Apr 6, 2023 by Juan C

Thanks for your feedback!!!

5 out of 5
There was still some construction going on but. not in our part and it was not noticeable. Our room was lovely and it lot more than expected. Lovely linens, great modern shower etc. We cannot wait to return. Thank you for great accomodations.

Posted by on Dec 3, 2022

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Comment from Hotel Management

Dec 4, 2022 by Aaron E

· Thank you very much for giving us an excellent score. Our team's commitment to service and guest satisfaction is our main focus, and we are delighted to hear you enjoyed your stay. Looking forward to welcoming you back again soon!

About the El Sendero Inn, Ascend Hotel Collection

Location 311 Old Santa Fe Trail, Santa Fe, NM 87501

Property Features

El Sendero Inn, Ascend Hotel Collection offers its guests a seasonal outdoor pool and a children's pool. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and a meeting room. Free breakfast is available daily. The business-friendly El Sendero Inn, Ascend Hotel Collection also features a vending machine, concierge services, and express check-out. For a fee, parking is available. A complete renovation of El Sendero Inn, Ascend Hotel Collection was completed in May 2021. This Colonial Santa Fe hotel is smoke free.

  • 83 guestrooms or units
  • 2 levels
  • Built in 1880
  • To-go breakfast (free)
  • Poolside lounge chairs
  • Business center (24 hours)
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • No smoking on site
  • 1 conference room

Family Friendly Amenities

  • Children's pool
  • Free WiFi
  • Soundproofed rooms

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Internet access - wireless

Parking

Self parking (surcharge)

Transport

  • Train station: Santa Fe Depot (1.4 km / 0.8 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

El Sendero Inn, Ascend Hotel Collection offers 83 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 43-inch flat-screen televisions come with premium cable channels. Bathrooms include showers, bidets, and complimentary toiletries. This Santa Fe hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily. Renovation of all guestrooms was completed in May 2021.

  • Pillowtop beds
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Egyptian cotton linens
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free on-the-go breakfast daily from 6:00 AM to 10:00 AM.

Nearby Activities

A children's pool and a seasonal outdoor pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding nearby
  • Basketball nearby
  • Golfing nearby
  • Rock climbing nearby
  • Snowmobiling nearby
  • Mountain biking nearby
  • Cave exploring/spelunking nearby
  • Snowshoeing nearby
  • Fishing nearby
  • Hot springs nearby
  • Downhill skiing nearby
  • Sledding nearby
  • Ice skating nearby
  • Bicycle rentals nearby
  • Rafting nearby
  • Snow tubing nearby
  • Mountain climbing nearby
  • Bicycle rentals on site
  • Hiking/biking trails nearby
  • Snow sports gear
  • Kayaking nearby
  • Swimming nearby
  • Scooter/moped rentals nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility (in select rooms)
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; guests can access their rooms with a mobile device; masks are required in public areas. Contactless check-out is available. Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • UnionPay
  • Credit card pre-authorization
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Carbon monoxide detector
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Parking height restrictions apply
  • Individually-wrapped food options are not available
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self parking fee: USD 10 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Garretts Desert
  • Garretts Desert Inn
  • Garretts Desert Inn Santa Fe
  • Garretts Desert Santa Fe
  • Garrett`s Desert Hotel Santa Fe
  • Garretts Desert Hotel
  • El Sendero Inn
  • Garretts Desert Inn
  • Sendero Inn, Ascend Collection
  • El Sendero Inn, Ascend Hotel Collection Hotel
  • El Sendero Inn, Ascend Hotel Collection Santa Fe
  • El Sendero Inn, Ascend Hotel Collection Hotel Santa Fe

You should know

  • The seasonal pool will open in March and close in October.
  • Pool access available from 10:00 AM to 9:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.