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4.0 out of 5

"Property is in a great location and very clean. We requested a refrigerator and were told we may have to pay a rental charge which we were ok with, wh ... " More

By a verified traveler on Sat 08 Feb 2020

Hotel Description

Family-friendly 3.5-star hotel near Huatulco Beach

Close to the beach

Within 2 miles (3 km) of this well-placed hotel, you'll find Chahue Beach and Huatulco National Park. Bahías de Huatulco and Playa Santa Cruz are also within half a mile (1 km).

Family-friendly fun

This hotel features a restaurant, an outdoor pool, and a bar/lounge. There's fun for all ages with a free kid's club and a playground, and supervised childcare is an added bonus. Enjoy the fitness center and perks like free self parking and free WiFi.

Free WiFi, flat-screen TVs

In addition to flat-screen TVs with satellite channels, the 83 guestrooms offer free WiFi and room service. Other amenities include coffee/tea makers, free local calls, and free bottled water. Housekeeping is available on request.

Room, 1 King Bed, Non Smoking (Leisure)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$53* Per night/room Jun 20 - Jun 21

Room, 1 King Bed, Non Smoking, View (Marine View)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 3 Max

Room, 1 King Bed, Accessible, Non Smoking (Mobility)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Holiday Inn Huatulco ratings based on 3 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Holiday Inn Huatulco

Everyone (2) Family (1)
4 out of 5

Posted by on Jan 6, 2021

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Comment from Hotel Management

Feb 15, 2021 by Holiday Inn Huatulco

Thank you so much for your review of our hotel.

3 out of 5
Property is in a great location and very clean. We requested a refrigerator and were told we may have to pay a rental charge which we were ok with, when we got there the desk had no clue what we were talking about. So we had no fridge for the 8 days we were there. They played music thru the intercom speakers on the second floor at 7 in the morn and woke numerous people up every morning. We complained most morning as well as others and they still did it each morning. Will NOT stay here again.

Posted by on Feb 8, 2020

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Comment from Hotel Management

Feb 24, 2020 by Holiday Inn Huatulco

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely,

5 out of 5
The staff were very friendly and accommodating. The hotel is centrally located. The bed and pillows were extremely comfortable!!!!

Posted by on Nov 23, 2018

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Comment from Hotel Management

Nov 24, 2018 by Holiday Inn Huatulco

Dear Jasmin Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

Property Features

Holiday Inn Huatulco offers its guests an outdoor pool and a fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and a meeting room. A terrace, a complimentary children's club, and tour/ticket assistance are also featured at the family-friendly Holiday Inn Huatulco. Free self parking is available. This 3.5-star Santa María Huatulco hotel is smoke free.

  • 83 guestrooms or units
  • Dining venue
  • Bar or lounge
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Business center (24 hours)
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Terrace
  • Gift shop
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Bahias de Huatulco Intl. Airport (HUX) (17.7 km / 11 mi)
  • Parking: Free self parking

Room Amenities

Holiday Inn Huatulco offers 83 accommodations with safes and complimentary bottled water. 42-inch flat-screen televisions come with satellite channels. Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided on request.

  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Shower
  • Cribs (free)
  • Housekeeping (on request)
  • Local calls (free)
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 11:30 AM.

Jaguar - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

La Darsena - Onsite bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: MXN 370 per pet, per night, plus a deposit of MXN 1500 per stay
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 33 lbs)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; guests can access their rooms with a mobile device. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between MXN 130 and MXN 200 per person (approximately)
  • Pet deposit: MXN 1500 per stay
  • Pet fee: MXN 370 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Huatulco Hotel Santa María Huatulco
  • Holiday Inn Huatulco
  • Holiday Inn Huatulco Santa María Huatulco
  • Inn Huatulco ta ía Huatulco
  • Holiday Inn Huatulco Hotel
  • Holiday Inn Huatulco an IHG Hotel
  • Holiday Inn Huatulco Santa María Huatulco
  • Holiday Inn Huatulco Hotel Santa María Huatulco

You should know

  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.