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Sheraton Santiago Hotel and Convention Center

4.0 star property
4-star family-friendly hotel near Costanera Center, connected to the convention center

Choose dates to view prices

Photo gallery for Sheraton Santiago Hotel and Convention Center

Exterior
Indoor pool, outdoor pool
Executive Suite, 1 Double Bed, Non Smoking | Premium bedding, Select Comfort beds, minibar, in-room safe
4 restaurants, lunch, dinner served; international cuisine
Meeting facility
Reviews
8.2

Very good

Explore the area

Map
Ave Santa Maria 1742, Santiago, Region Metropolitana, 1742
  • Popular LocationCostanera Center18 min walk
  • Popular LocationMedical Center Hospital Worker5 min drive
  • Popular LocationSan Cristobal Hill11 min drive
  • AirportSantiago (SCL-Arturo Merino Benitez)23 min drive

Room options

View all photos for Superior Room, 2 Twin Beds, Non Smoking, Pool View

Premium bedding, Select Comfort beds, minibar, in-room safe

Superior Room, 2 Twin Beds, Non Smoking, Pool View

  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Room, 1 King Bed, Non Smoking, Pool View

Premium bedding, Select Comfort beds, minibar, in-room safe

Superior Room, 1 King Bed, Non Smoking, Pool View

10/10 Exceptional
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Twin Beds, Non Smoking

Premium bedding, Select Comfort beds, minibar, in-room safe

Superior Room, 2 Twin Beds, Non Smoking

  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Room, 1 King Bed, Non Smoking

Premium bedding, Select Comfort beds, minibar, in-room safe

Superior Room, 1 King Bed, Non Smoking

8.6/10 Very Good
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 2 Twin Beds, Non Smoking, Pool View

Premium bedding, Select Comfort beds, minibar, in-room safe

Classic Room, 2 Twin Beds, Non Smoking, Pool View

  • Sleeps 2
  • 2 Twin Beds

View all photos for Club Suite, 1 King Bed, Non Smoking

Premium bedding, Select Comfort beds, minibar, in-room safe

Club Suite, 1 King Bed, Non Smoking

  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 Double Bed, Non Smoking

Executive Suite, 1 Double Bed, Non Smoking | Living area | 32-inch flat-screen TV with cable channels, TV, pay movies

Executive Suite, 1 Double Bed, Non Smoking

  • City view
  • Sleeps 4
  • 1 Double Bed

View all photos for Club Room, 2 Twin Beds, Non Smoking

Club Room, 2 Twin Beds, Non Smoking | Premium bedding, Select Comfort beds, minibar, in-room safe

Club Room, 2 Twin Beds, Non Smoking

  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Room, 1 King Bed, Non Smoking

Club Room, 1 King Bed, Non Smoking | Premium bedding, Select Comfort beds, minibar, in-room safe

Club Room, 1 King Bed, Non Smoking

8.3/10 Very Good
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed, Non Smoking, City View

Presidential Suite, 1 King Bed, Non Smoking, City View | Living room | 32-inch flat-screen TV with cable channels, TV, pay movies

Presidential Suite, 1 King Bed, Non Smoking, City View

  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 King Bed, Non Smoking, City View (Terrace)

Club Suite, 1 King Bed, Non Smoking, City View (Terrace) | Living room | 32-inch flat-screen TV with cable channels, TV, pay movies

Club Suite, 1 King Bed, Non Smoking, City View (Terrace)

  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 King Bed, Non Smoking, Pool View

Club Suite, 1 King Bed, Non Smoking, Pool View | Premium bedding, Select Comfort beds, minibar, in-room safe

Club Suite, 1 King Bed, Non Smoking, Pool View

  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Non Smoking, Pool View

Premium bedding, Select Comfort beds, minibar, in-room safe

Classic Room, 1 King Bed, Non Smoking, Pool View

10/10 Exceptional
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 2 Twin Beds, Non Smoking

Premium bedding, Select Comfort beds, minibar, in-room safe

Classic Room, 2 Twin Beds, Non Smoking

  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Room, 1 King Bed, Non Smoking

Premium bedding, Select Comfort beds, minibar, in-room safe

Classic Room, 1 King Bed, Non Smoking

8.6/10 Very Good
  • Sleeps 2
  • 1 King Bed

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Property entrance
Solace Hotel Santiago
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The price is $145
per night
$145 total
includes taxes & fees
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About the neighborhood

Santiago

Providencia stay.Within a 10-minute walk of this Providencia hotel, you'll find Clínica Indisa and Sculpture Park. Santiago Metropolitan Park and Municipal Market of Providencia are also within half a mile (1 km).

What's nearby

  • Clínica Indisa - 7 min walk
  • Costanera Center - 18 min walk
  • Plaza de Armas - 4 min drive
  • Medical Center Hospital Worker - 5 min drive
  • San Cristobal Hill - 11 min drive

Getting around

  • Hospitales Station - 6 min drive
  • Pedro de Valdivia Station - 12 min walk
  • Santiago Intl. Airport (SCL) - 24 min drive

Restaurants

  • Lobby Bar - 2 min walk
  • El Ancla - 10 min walk
  • El Bohío - 1 min walk
  • Starbucks - 4 min walk
  • El Cid - 2 min walk

About this property

Sheraton Santiago Hotel and Convention Center

4-star family-friendly hotel near Costanera Center, connected to the convention center
Sheraton Santiago Hotel and Convention Center offers its guests a children's pool, an indoor pool, an outdoor pool, and a sauna. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi and wired Internet.

A business center, a meeting room, and limo/town car service are available. Event space at this hotel measures 7578 square feet (704 square meters) and includes conference space. A fitness center, a terrace, and multilingual staff are also featured at the family-friendly Sheraton Santiago Hotel and Convention Center. An area shuttle within 50 km and an airport shuttle (available 24 hours) are available for a fee. For a fee, parking is available.

This 4-star Santiago hotel is smoke free.

  • 1 building
  • 379 guestrooms or units
  • 7 levels
  • 4 dining venues
  • 3 bars or lounges
  • 7578 sq ft of conference space
  • 704 sq m of conference space
  • Deli
  • Ski equipment storage
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Grocery service (free)
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Bar by the pool
Sheraton Santiago Hotel and Convention Center offers 379 accommodations with minibars and laptop-compatible safes. Select Comfort beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include bathtubs or showers, bathrobes, complimentary toiletries, and hair dryers.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Languages

English, French, Italian, Portuguese, Spanish

Property amenities

Family friendly

  • Children's pool
  • Free crib
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: WiFi (CLP 7,240 per day); wired internet (surcharge)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge) up to 50 km
  • Limo/town car service
  • Self parking on site (CLP 15,000 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available for a fee: CLP 11,000 for adults and CLP 11,000 for children
  • 3 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Children's pool
  • Gym
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Ski storage
  • Steam room
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar in bathtub
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Low-height counter and sink
  • Low-height electrical outlets in bathroom
  • Transfer shower
  • Visual fire alarm
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • Pay movies

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from May 6 2024 to June 30 2024 (dates subject to change):
  • One of the swimming pools

Access methods

Staffed front desk

Pets

  • Pets: CLP 81000 per pet, per stay
  • Only dogs and cats are allowed
  • An off-leash area is available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CLP 30000.0 per stay.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CLP 11000 for adults and CLP 11000 for children
  • Fee for in-room wireless internet: CLP 7240 per day (rates may vary)
  • Fee for in-room wired internet: CLP 7240 per day (rates may vary)
  • Airport shuttle fee: CLP 35000 per vehicle (one way)
  • Self parking fee: CLP 15000 per day
  • Pet fee: CLP 81000 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: CLP 30000.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted. 
    This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Sheraton Santiago
Santiago Sheraton
Santiago Sheraton Hotel
Sheraton Hotel Santiago
Sheraton Santiago
Sheraton Santiago Hotel
Sheraton Santiago Hotel Santiago
Sheraton Santiago Hotel and Convention Center Hotel
Sheraton Santiago Hotel and Convention Center Santiago
Sheraton Santiago Hotel and Convention Center Hotel Santiago

Frequently asked questions

How close is Sheraton Santiago Hotel and Convention Center to the airport?

Sheraton Santiago Hotel and Convention Center is 12.9 mi (24-min drive) away from the Santiago Intl. Airport (SCL) airport, the closest popular airport to the property.

How much does it cost to stay at Sheraton Santiago Hotel and Convention Center?

As of May 23, 2024, prices found for a 1-night stay for 2 adults at Sheraton Santiago Hotel and Convention Center on Jun 8, 2024 start from $109.65, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Sheraton Santiago Hotel and Convention Center have an airport shuttle?

Sheraton Santiago Hotel and Convention Center offers an airport shuttle 24 hours a day, for a charge of CLP 35000 per vehicle, one way.

Does Sheraton Santiago Hotel and Convention Center offer free breakfast?

Free breakfast isn’t provided at Sheraton Santiago Hotel and Convention Center, but buffet breakfast is offered for a fee of CLP 11000 for adults and CLP 11000 for children.

Is there a casino at Sheraton Santiago Hotel and Convention Center?

No, there is no casino at this hotel.

What time is check-in at Sheraton Santiago Hotel and Convention Center?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Sheraton Santiago Hotel and Convention Center?

Free parking is not available at this hotel. Self parking is available for CLP 15000 per day.

Does Sheraton Santiago Hotel and Convention Center have a pool?

Sheraton Santiago Hotel and Convention Center features an indoor pool, an outdoor pool, and a children's pool. One of the pools will be unavailable from May 6 2024 to June 30 2024 (dates subject to change).

Does Sheraton Santiago Hotel and Convention Center have a restaurant?

There are 4 onsite restaurants, offering options like international cuisine, a poolside location, and garden views.

Does Sheraton Santiago Hotel and Convention Center have a spa?

There are no spa services available at this hotel.

How close is Sheraton Santiago Hotel and Convention Center to downtown Santiago?

Sheraton Santiago Hotel and Convention Center is 3.4 mi away from Santiago.

Sheraton Santiago Hotel and Convention Center Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 227 out of 450 reviews" "
Rating 8 - Good. 113 out of 450 reviews" "
Rating 6 - Okay. 61 out of 450 reviews" "
Rating 4 - Poor. 22 out of 450 reviews" "
Rating 2 - Terrible. 27 out of 450 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

TERRI

Stayed 1 night in Feb 2024

10/10 Excellent

Harriette

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Feb 2024

10/10 Excellent

nancy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 2 nights in Jan 2024

10/10 Excellent

Stan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

John

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very impressed by both the Sheraton and Santiago. The hotel was in a great location and service was first class and friendly!
Stayed 1 night in Jan 2024

8/10 Good

Robert

Liked: Cleanliness, property conditions & facilities, room comfort
Brief but nice stay
Nice hotel, good stay, probably 4 stars for Santiago, but most likely 3.5 stars anywhere else. Concierge staff was amazingly helpful. Bar & restaurant staff seemed somewhat slow and distracted. Not many nearby amenities unless you are prepared to walk and boldy investigate the neighborhoods. E.g., It was a hike to find an open/available ATM. !!??
Stayed 1 night in Jan 2024

10/10 Excellent

Ray

Stayed 2 nights in Jan 2024

6/10 Okay

Larry, Kelowna

Traveled with group
Liked: Cleanliness, amenities
Nice place but not 5 star - dated and service was slow and lacking attention - cost was high for what you got
Stayed 1 night in Jan 2024

10/10 Excellent

Thomas, San Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Super friendly and helpful staff! Nice room, very comfortable bed, and excellent breakfast. Close to the airport, quick check in, and very helpful concierge desk. Only negative is that there are literally no restaurants or stores close by. Not one. Mall at Gran Torre is at least a twenty five minute walk. I’m guessing there are some close by car or taxi though. Good news is that the bar at the Sheraton had excellent food and service. There’s a restaurant onsite also, but I didn’t get a chance to eat there. What really struck me with this hotel is that every staff member smiled and said hello to me. Even the managers checked in with me to see if everything was okay or if I needed anything. What amazing service! I wish I had booked additional nights to explore Santiago.
Stayed 1 night in Jan 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024