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4.4 out of 5

"For me one of the best hotels in town, clean, in the center of the city " More

By a verified traveler on Thu 23 Jul 2020

Hotel Description

Family-friendly 4-star hotel near Blue Mall

Central Santo Domingo getaway

Within a 15-minute walk of this Miraflores hotel, you'll find Eduardo Brito National Theater and Museum of Modern Art. Also, Centro Olimpico is within half a mile (1 km) and Museum of the Dominican Man is within 2 miles (3 km).

Casino, fitness center

This smoke-free hotel features a casino, a nightclub, and 2 restaurants. Families will appreciate the children's pool, onsite laundry facilities, and supervised childcare. Enjoy the 2 outdoor pools and perks like free valet parking and free WiFi.

Free WiFi, plasma TVs

In addition to plasma TVs with cable channels, the 218 guestrooms offer free WiFi and 24-hour room service. Minibars, coffee/tea makers, and free newspapers are also available.

Superior Room

Bed Count 1 King Bed Maximum Occupancy 4 Max
$108* Per night/room Sep 26 - Sep 27

Superior Room (1AD)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room (Premium Level 1ad)

Bed Count 1 King Bed Maximum Occupancy 1 Max

Superior Room (4AD)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Superior Room (3AD)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room (Executive 1ad)

Bed Count 1 King Bed Maximum Occupancy 1 Max

Barceló Santo Domingo ratings based on 8 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Barceló Santo Domingo

Everyone (6) Couples (2)
5 out of 5
For me one of the best hotels in town, clean, in the center of the city

Posted by , from Santo Domingo on Jul 23, 2020

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Comment from Hotel Management

Jul 23, 2020 by Barcelo Santo Domingo

Dear Embajador, Thank you for taking your time on writing us a review!

5 out of 5

Posted by on Jan 27, 2020

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Comment from Hotel Management

Jan 27, 2020 by Guest Experience Manager

Dear Guest: Thank you for sharing your feedback on your recent experience at our Barcelo Santo Domingo Hotel. Our main goal being to ensure the greatest satisfaction of our guests. Best Regards, Johanny Sosa

5 out of 5
This hotel was fantastic. The staff was great, the room was very nice and clean. The food was good, the pool and staff were A+. The casino was clean and classy. I highly recommend, especially for the price

Posted by on Dec 30, 2019

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Comment from Hotel Management

Dec 30, 2019 by Guest Experience Manager

Dear Guest: We thank you for the lovely comments you have shared about your recent stay at our Barceló Santo Domingo hotel. We are pleased to know that our guests have returned to their homes with great memories and know that we have met their expectations since the entire team works hard to ensure that we offer a high quality service and a memorable experience. It has been a great pleasure for us to serve you and we look forward to welcoming you again very soon. best regards, Johanny Sosa

4 out of 5
My room number 421 you could hear a lot of noise and the internet does not work well! Cleanliness was only basic but did not clean well they only changed covers and pillowcases

Posted by on Jan 21, 2019

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Comment from Hotel Management

Jan 21, 2019 by Guest service

Dear guest: Thank you for the time you spent to share your feedback of your recent stay at our Barceló Santo Domingo hotel. We are sincerely sorry for the inconveniences you had during your stay and we assure you that the information provided has been shared with our departmental chiefs to ensure the necessary corrective measures to avoid similar situations in the future. Our main commitment and goal is the satisfaction of our customers. Once again, thank you for for choosing us and we really hope to have the opportunity to welcome you again. Best regards. Liana Contreras

5 out of 5

Posted by on Dec 5, 2018

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Comment from Hotel Management

Dec 6, 2018 by G

Appreciated Guest We thank you for sharing your assessment, about your stay at our Barceló Santo Domingo hotel. We hope to serve you again soon. Best regards. Dora Polanco

2 out of 5
Seems as the Service desk is completely under trained and inexperienced . I would not stay here again.

Posted by on Sep 12, 2018

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Comment from Hotel Management

Sep 13, 2018 by Guest Service.

Dear Guest: We appreciate the comments you have shared regarding your recent visit to our Barceló Santo Domingo hotel. Thank you for your insights regarding the service at Barceló we strongly believe in continuous trainings for our employees therefore we will make sure to improve all those members in need of in this aspect of their duties. Once again, many thanks for your help to get to know the points where we can still improve the experiences of the ones that come to visit us, and we truly hope to have the opportunity to welcome you back on your next visit. Best Regards Dora Polanco

4 out of 5
The only thing that need improvement is the internet service, in overall I'll recommended to my friends

Posted by , from Panama on May 5, 2018

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Comment from Hotel Management

May 5, 2018 by s

Dear Mr. CJ, We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. The access to our Wifi service may be slower during peak hours when many guests login to our network, nevertheless we will pass on your comments to our techincal department for revision and improvement. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Regards, Sheila Tavarez

5 out of 5

4 of 5

Very nice hotel in the center of the capital Worked at the hotel very efficient

Posted by on May 29, 2017

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Comment from Hotel Management

May 31, 2017 by Departamento Comercial

Dear guest, Thank you for sharing your experiences and choosing the Barceló Santo Domingo as your preferred hotel during your recent stay in the capital. We are pleased to read that you and your son enjoyed your experience and that we were able to provide a level of service and attention that will encourage you to return to our property. thank you again for your review. Sincerely, Cesarina Rizik

Renovations + Closures

The following facilities or services will be unavailable from September 9 2020 to December 31 2020 (dates subject to change):

  • Fitness facilities

Property Features

As a guest of Barceló Santo Domingo, you'll find 2 outdoor swimming pools, a fitness center, and a children's pool. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. You'll find a business center on site. There are 8 meeting rooms available. A casino, a nightclub, and spa services are also featured at the family-friendly Barceló Santo Domingo. Limited free parking is available on a first-come, first-served basis. This 4-star Santo Domingo hotel is smoke free.

  • 1 building
  • 218 guestrooms or units
  • 9 levels
  • 2 dining venues
  • Casino
  • Nightclub
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Childcare (surcharge)
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free long-term parking , Free self parking , Free valet parking , Parking (limited spaces)

Transport

  • Airport: Las Americas Intl. Airport (SDQ) (28.1 km / 17.5 mi)
  • Metro station: Juan Bosch Station (0.4 km / 0.3 mi)
  • Parking: Free valet parking, self parking, and extended parking

Room Amenities

Barceló Santo Domingo offers 218 air-conditioned accommodations with minibars and safes. Plasma televisions come with cable channels. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers. This Santo Domingo hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

  • Separate bedroom
  • Minibar
  • In-room dining (24 hours)
  • Plasma television
  • Cable channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 10 AM.

Kyoto - This restaurant serves lunch and dinner.

24-hour room service is available.

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

  • Casino nearby
  • Health or beauty spa nearby

Spa Services

  • Manicures and pedicures
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property's restaurant will be closed daily from 4-7 PM.

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 3:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 12 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets and service animals are not allowed at Barceló Santo Domingo

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 18 years old

Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 18 years old. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Individually-wrapped food options are available through room service.Each guestroom is kept vacant for a minimum of 72 hours between bookings.The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines.

  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Gloves are available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 12
  • gap period enforced between guest stays 72 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 24 for adults and USD 19 for children (approximately)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Barcelo Hotel Lina
  • Barceló Hotel Santo Domingo
  • Barceló Santo Domingo
  • Barcelo Santo Domingo Hotel Santo Domingo
  • Hotel Lina Santo Domingo
  • Barceló Santo Domingo Hotel
  • Barceló Santo Domingo Hotel
  • Barceló Santo Domingo Santo Domingo
  • Barceló Santo Domingo Hotel Santo Domingo

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 9:00 AM to 7:30 PM.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.