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"Cold showers and the food was just okay. Staff was great!!! " More

By a verified traveler on Fri 09 Aug 2019

Hotel Description

3-star beach property near Caucedo Port

Seaside stay

You'll be within half a mile (1 km) of Boca Chica and 2 miles (3 km) of Nautical Club of Santo Domingo with a stay here. Caucedo Port is within 3 miles (5 km) and Dream Casino Be Live Hamaca is within 9 miles (15 km).

All-inclusive

A nightclub, 3 restaurants, and 2 outdoor pools are all featured at this smoke-free property. Traveling on business? Take advantage of the business center and WiFi in public areas. Relax with a drink at one of the 3 bars/lounges and enjoy free perks like buffet breakfast and free self parking.

WiFi, balconies

The 363 guestrooms have TVs with cable channels and offer WiFi and balconies.

Standard Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Plus

Bed Count 2 Full Beds Maximum Occupancy 4 Max

BelleVue Dominican Bay - All Inclusive ratings based on 15 Verified Reviews

Review Summary
2.3 out of 5 2.5 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 2.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for BelleVue Dominican Bay - All Inclusive

Everyone (12) Family (3)
1 out of 5
Absolutely horrible checking experience. Terrible first impression. The staff is dismissive and is more focused on getting guests checked in. We reserved 2 rooms and had 3 children with us. After a check in process of over 1 hour, it felt as if we were getting a mortgage, they gave us 2 rooms that had 4 rooms in between them, no apologies, no understanding that we couldn’t have our young children being so far apart. Once we adamantly refused to take the rooms, they finally gave us a 2 rooms with an adjoining door, which they had available the entire time. The rooms are in poor conditions, hot water may or may not work! Your sink may partially drain Your toilet may randomly not flush They nickel and dime you for everything. Internet is $2 per day per device! May not work in your room, only in certain common areas. The positives: lots to do. The servers are friendly and attentive!

Posted by , from Tampa, FL on Mar 18, 2020

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Comment from Hotel Management

Apr 7, 2020 by FLeger

Dear Guest, your opinion is very important for us, we are very sorry not to have fulfilled your expectations, I am passing your note to our management so that the corrective actions are taken and in the future make a pleasant stay if you give us the opportunity to return to serve you.

3 out of 5
Cold showers and the food was just okay. Staff was great!!!

Posted by on Aug 9, 2019

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Comment from Hotel Management

Aug 9, 2019 by FLeger

Thanks for staying with us. We appreciate your feedback!

3 out of 5
The place is nice and the staff are very welcoming and always ready to help.

Posted by , from Brooklyn NY on Apr 2, 2019

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Comment from Hotel Management

May 2, 2019 by Fleger

Dear customer, thanks for staying with us! Your opinion is very important for our growth and encourages us to continue providing the best care to our customers.

5 out of 5

Posted by on Feb 24, 2019

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1 out of 5
Muy mala experiencia. Las habitaciones deplorables no aptas para pernoctar. Necesitan reparación. Servicio pobre.

Posted by , from Estados Unidos on Feb 11, 2019

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2 out of 5
No hot water in the room. Beds are hard as a rock. Rooms are really really old. Swapped rooms because of no hot water. Second room was the same. My advice and spend the extra money and stay somewhere else.

Posted by , from Birmingham, al on Nov 25, 2018

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Comment from Hotel Management

Nov 29, 2018 by fleger

Dear cliente, your opinion is very important for us, we are very sorry not to have fullfilled your expectations, I am passing your note to our management so that the corrective actions are taken and in the future make a pleasant stay if you give us the opportunity to return to serve you.

1 out of 5

Posted by on Nov 12, 2018

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Comment from Hotel Management

Nov 12, 2018 by fleger

Thanks for staying with us. We appreciate your feedback!

2 out of 5
1)Requested an upgrade since the standard room was very old, rusty and the a/c had a stale smell. 2)The suite we got was nice with exception that there was no hot water, after 10min letting it run, it turned warm for which we called the maintenance service several times. The a/c leaked water in the room for which they resolved by putting a towel to catch the water. 3) Learned from other hotel visitors that we were entitled for a free diner, which the hotel did not inform us. 4) Food and variety was good, however a lot of mosquitos. Table set upfront, glasses facing up, giving mosquitos plenty of time. Suggested to restaurant staff to turn glasses down, but nothing changed during the week. Conclusion: would not go back to this hotel and would not recommend it..very disappointing :(

Posted by on Aug 7, 2018

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Comment from Hotel Management

Aug 15, 2018 by fleger

Your opinion is very important for us, we are very sorry not to have filled your expectations, I am passing your note to our management so that the corrective actions are taken and make a pleasant stay if you give us the opportunity to return to serve you.

1 out of 5

HORRIBLE EXPERIENCE

Pros: THE GROUNDS WERE NICE; THE FOOD WAS GOOD FOR THE PRICE, I.E., EXTREMELY GOOD SALADS; THE BEACH AND SEA WATER WAS VERY NICE
Cons: COMPLETE RENOVATION OF ALL BEDROOMS/BATHROOMS/AC AND FURNITURE. NEW MANAGEMENT AND MOST OF FRONT DESK PERSONNEL
Location: THERE IS ABSOLUTELY NOTHING TO BE DONE IN THE CITY OOF BOCA CHICA: YOU ARE STUCK TO THE HOTEL POOLS AND BEACH UNLESS YOU GO ON SOME TRIPS.
HOTEL BATHROOMS ARE SUPER ANTIQUATED (OLD TILE/MILDEW/RUSTY FOCETS AND PIPING/COUNTERS BOWING AND REINFORCED WITH 2X4 STUD HOLDING COUNTERS FROM FALLING TO THE FLOOR/OLD SINK AND TOILET/RUSTY PLUMBING). AIR CONDITIONER CAN NOT BE ADJUSTED-ROOMS ARE EITHER TOO HOT OR TOO COLD. BATHROOM TOWELS (ONE PER CUSTOMER) ARE COLLECTED EARLY IN THE MORNING AND NOT BROUGHT BACK UNTIL LATE IN THE PM: NO TOWELS DURING THE DAY TO TAKE A SHOWER. STAFF ON TOP OF CUSTOMERS NOT TO USE MORE THAN ONE BEACH TOWEL PER DAY. FOR THREE DAYS NO SHAMPU WAS PROVIDED BECAUSE STAFF INDICATED THAT THE HOTEL HAD RUN OUT OF SHAMPU. FOR THE FIRST FIVE NIGHTS THE AC DID NOT WORK: THE FIRST DAY WE COMPLAINED TO THE FRONT DESK (LOBBY), RENALDO FROM EXPEDIA WAS THERE AND HE HIMSELF TALKED TO THE HOTEL PERSONNEL INDICATING THAT WE DID NOT HAVE AC IN THE ROOM. WE KEPT ON COMPLAINING EACH DAY TO A CHUBBY AND SHORT YOUNG LADY WEARING GLASSES IN THE FRONT DESK UNTIL ON DAY 6 AT 4:30PM WE GOT TO SEE SOMEONE ELSE IN THE FRONT DESK AND IT WAS WHEN WE GOT MOVED TO A ROOM WITH AC. THE FOOD WAS GOOD FOR THE PRICE AND THE DINING ROOM WAS NICE AND CLEAN. THE GROUNDS ARE MINICURED AND NICE. THE POOLS ARE CLEANED AND NICE. THE BEACH AREA, EVEN THOUGH CROWDED, IS OK. ALL IN ALL, IT IS NOT A PLACE THAT I WOULD EVER RECOMMEND TO ANYONE DUE TO THE LACK OF CUSTOMER SERVICES AND LACK OF AMENITIES THAT ARE SUPPOSED TO BE PROVIDED BUT DUE TO THE DOWNWARD SPRIRAL OF TURISM, ACCORDING TO THEIR OWN STAFF, LOTS OF CUTTS INTENDED

Posted by , from NEW YORK on Mar 21, 2017

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3 out of 5

Great gardens hotel that uses the public beach

Overall, had a pleasant stay. Check-in took awhile - Junior Espinosa is not so friendly and ended giving me a third floor room looking towards the back trees of the hotel and the a/c didn't work efficiently. Rosa is more professional than all of them put together in the front desk. Very attentive and courteous. She found me a better room in the first floor near the pool area and the a/c worked fine. At the food area, the head administrator Mrs. Cuello is an angel of a lady and the best table assistant is Luciano✅

Posted by , from New York on Nov 22, 2016

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About the BelleVue Dominican Bay - All Inclusive

Location Ave 20 de Diciembre, Boca Chica, Santo Domingo 15700

Renovations + Closures

This property is closed from March 22 2020 to January 1 2021 (dates subject to change).

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and local beverages included

Not included

  • Motorized water sports
  • Surcharge for premium or imported alcoholic beverages
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Wireless Internet access
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Taxes included
  • Buffet and à la carte dining
  • Gratuities included
  • Local beverages and soft drinks only
  • Additional gratuities accepted
  • Airport transfers not included
  • All food and beverages included
  • Wireless Internet access not included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Surcharge for premium or imported alcoholic beverages
  • Motorized water sports not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • All onsite activities, and facilities and equipment included
  • Offsite tours not included

Property Features

BelleVue Dominican Bay - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. BelleVue Dominican Bay - All Inclusive offers its guests 2 outdoor swimming pools and a children's pool. There are 3 restaurants on site. You can unwind with a drink at one of the 3 bars/lounges. Free breakfast is available daily. Public spaces have WiFi for a fee. You'll find a business center on site. A nightclub, a terrace, and a complimentary children's club are also featured at the business-friendly BelleVue Dominican Bay - All Inclusive. Free self parking is available. This 3-star Boca Chica property is smoke free.

  • 363 guestrooms or units
  • 3 levels
  • 18 buildings
  • 3 dining venues
  • 3 bars or lounges
  • Built in 1988
  • Buffet breakfast (free)
  • Nightclub
  • Kid's club (free)
  • Towels for the beach
  • Business facilities
  • Conference space
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Children's pool
  • Children's club (free)
  • Laundry facilities

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Free self parking

Transport

  • Airport: Las Americas Intl. Airport (SDQ) (12.3 km / 7.6 mi)
  • Parking: Free self parking

Room Amenities

BelleVue Dominican Bay - All Inclusive offers 363 air-conditioned accommodations with hair dryers and blackout drapes/curtains. Rooms open to balconies. Televisions come with cable channels. Bathrooms include shower/tub combinations. In-room wireless Internet access is available for a surcharge. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Private balcony
  • Separate bedroom
  • Television
  • Cable channels
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Safe (surcharge)
  • Iron and ironing board available
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 10:00 AM.

Hibiscus - This buffet restaurant serves breakfast, lunch, and dinner.

Spiaggia - This restaurant specializes in Italian cuisine and serves dinner only.

Caribbean Bay - This restaurant specializes in Caribbean cuisine and serves breakfast, lunch, and dinner.

El Caracol - Onsite bar.

La Ceiba - Onsite bar.

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Sailing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Roll-in shower
  • Wheelchair accessible parking

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. All guests must be present at the time of check-in

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

All guests must register upon arrival. No visitors or unregistered guests are allowed in guestrooms.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 2
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 2.00 per day (1-device limit, rates may vary)
  • Fee for wireless Internet in public areas: USD 2.00 per day (1-device limit, rates may vary)
  • In-room safe fee: USD 2.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • BelleVue Dominican Bay
  • BelleVue Dominican Bay All Inclusive
  • BelleVue Dominican Bay Dominican Republic/Boca Chica
  • Bellevue Dominican Bay Hotel Boca Chica
  • BelleVue Dominican Bay All Inclusive Boca Chica
  • Hotetur Dominican Bay
  • Hotetur Hotel Boca Chica
  • BelleVue Dominican Bay Boca Chica
  • Hotel Dominican Bay
  • BelleVue Dominican Bay All Inclusive All-inclusive property
  • BelleVue Dominican Inclusive
  • BelleVue Dominican Bay - All Inclusive Boca Chica
  • BelleVue Dominican Bay - All Inclusive All-inclusive property

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.