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"Short fuse employee at front desk " More

By a verified traveler on Sun 31 Jul 2022

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Hotel Description

Art Deco hotel perfect for exploring Pooler

City center stay

You'll be steps from Mighty Eighth Air Force Museum and within a 15-minute walk of Fun Zone Amusement and Sports Park. Also, Tom Triplett Community Park is within 3 miles (5 km) and Crosswinds Golf Club is within 6 miles (10 km).

Free perks

This hotel features an indoor pool and a gym. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Guests will appreciate freebies like continental breakfast and free self parking.

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 4 Max
$119* Per night/room Mar 27 - Mar 28

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Family Suite, Multiple Beds, Non Smoking (with Sofabed)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Suite, 2 Queen Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Suite, 2 Queen Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Best Western Plus Savannah Airport Inn & Suites ratings based on 24 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Best Western Plus Savannah Airport Inn & Suites

Everyone (17) Family (5)
1 out of 5
I checked in on February the 19th I checked into this hotel because of they had heated pool. First thing i encountered after checking in was the maid service in a argument. It was a indian woman and another lady(not sure what they was arguing about but definitely not somthing I cared to encounter. Then I got my grandkids ready to go to the pool and thinking its heated,, I jumped in. When I say WAKE UP CALL. It was not heated for sure. Above freezing is what they should advertise.. So the heated pool was a bust. We left after 15 minutes. Then the A/C is one temp.. No adjusting.. So if you are wanting to be cool when you sleep , you better pack a fan.. The pillows.. It takes 2 to make one full pillow.. they have (look s to be ) large throw pillows folded inside a pillowcase. You get 5 of them. . They have no vending machines, but have a commissary you can buy from IF YOU HAVE CASH, THEY DO NOT HAVE A ATM. I will say on the plus side it was clean, the check in staff was nice. But besides that. Nothing positive for me. Best Western hotels will be a NO for me in the future..

Posted by on Feb 20, 2023

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Comment from Hotel Management

Feb 21, 2023 by Manager

Hello Tamatha, We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner, I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is the top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

3 out of 5
Short fuse employee at front desk

Posted by , from Saint Petersburg on Jul 31, 2022

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Comment from Hotel Management

Aug 7, 2022 by Manager

Hello Donna, We appreciate your rating of our hotel and the feedback you have shared pertaining to our front desk. We hope you will return so that we can provide you an even superior experience.

5 out of 5
Quick access off 95, very friendly staff.

Posted by on Jan 5, 2022

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Comment from Hotel Management

Jan 5, 2022 by M

Dear Louise, It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon! Best Regards, Management Team

4 out of 5
The pool was cloudy but the breakfast and staff were very friendly.

Posted by on Aug 4, 2021

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Comment from Hotel Management

Aug 5, 2021 by Manager

Thank you for taking the time to share your comments regarding our staff and your comments about our breakfast. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.

2 out of 5

Posted by on Feb 18, 2020

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Comment from Hotel Management

Feb 20, 2020 by Manager

Thank you for your honest feedback. We want you to know that your voice is of utmost importance to us, and we thank you again for taking the time to share your experience and impressions of our hotel! I hope that everything turned out alright, and we are looking forward to seeing you again!

5 out of 5

Posted by on Dec 31, 2019

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Comment from Hotel Management

Dec 31, 2019 by Manager

We love hearing that we were able to provide you with such a wonderful experience. Our goal is to provide every guest with an exceptional stay. We look forward to your next stay!

4 out of 5

Posted by on Nov 15, 2019

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Comment from Hotel Management

Nov 15, 2019 by Manager

We have high standards of hospitality and service and are always improving. We hope to see you again very soon!

2 out of 5
Soiled sheets, burnt out bulbs, smelled terribly of smoke, broken shower, could not control hot and cold, leaked awful, no water pressure. Called and stopped at ftont desk a total of 5 times across 4 days to speak to a manager, one was never available. None of the issues were ever addressed.

Posted by on Oct 15, 2019

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Comment from Hotel Management

Oct 15, 2019 by Manager

We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason, we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

4 out of 5
The only problem was the coffee was like mud. Way way too strong,,somebody goofed, we reported to the staff..

Posted by on Sep 11, 2019

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Comment from Hotel Management

Sep 12, 2019 by Manager

Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our staff. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

3 out of 5
We booked 2 rooms and arrived at 4:30pm to check in. Only one room was ready. Knowing that we arrived after check in time and that housekeeping would probably be leaving soon we got a little nervous. I checked with the front desk again at 6pm and it still wasn't ready. We went out to eat and when we came back it was finally available. Out of the 6 hotels we stayed at on our trip, this was the only one we couldn't get connecting rooms.

Posted by on Jul 29, 2019

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Comment from Hotel Management

Jul 30, 2019 by Manager

On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our housekeeping and front desk. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

About the Best Western Plus Savannah Airport Inn & Suites

Location 155 Bourne Ave, Pooler, GA 31322

Property Features

Best Western Plus Savannah Airport Inn & Suites offers its guests an indoor pool and a fitness center. There's a snack bar/deli on site. Free breakfast is served daily. WiFi is free in public spaces. A 24-hour business center and a meeting room are available. Event space at this hotel measures 1250 square feet (116 square meters) and includes conference space. The business-friendly Best Western Plus Savannah Airport Inn & Suites also features tour/ticket assistance, a garden, and complimentary newspapers in the lobby. Free self parking is available. This Art Deco Pooler hotel is smoke free.

  • 1 building
  • 87 guestrooms or units
  • 3 levels
  • 1250 sq ft of conference space
  • 116 sq m of conference space
  • Built in 2001
  • Continental breakfast (free)
  • Deli
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Tour and ticket information
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Best Western Plus Savannah Airport Inn & Suites offers 87 accommodations with complimentary newspapers and coffee/tea makers. Accommodations offer separate sitting areas. Beds feature premium bedding. LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Bathrooms are partially open
  • Sitting area
  • In-room dining
  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Wardrobe or closet
  • Desk chair

Food & Drink

Guests are served free continental breakfast daily from 6:30 AM to 9:00 AM.

Room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golf lessons available nearby
  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible lounge
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 16
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 2

Hotel Names

  • Best Western Plus Savannah Airport
  • Best Western Plus Savannah Airport Inn
  • Best Western Savannah Airport
  • Best Western Plus Savannah Airport Inn Pooler
  • Best Western Plus Savannah Airport Pooler
  • Bradbury Hotel Pooler
  • Pooler Best Western
  • Best Western Pooler
  • Best Western Plus Savannah Airport Inn Suites
  • Plus Savannah & Suites Pooler
  • Best Western Plus Savannah Airport Inn & Suites Hotel
  • Best Western Plus Savannah Airport Inn & Suites Pooler
  • Best Western Plus Savannah Airport Inn & Suites Hotel Pooler

You should know

  • Up to 2 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.