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4.3 out of 5

"They are still using Covid as an excuse to not clean the rooms each day. " More

By a verified traveler on Thu 07 Jul 2022

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Hotel Description

Hotel perfectly located for exploring Wilkes-Barre

City center stay

Within 3 miles (5 km) of this Wilkes-Barre hotel, you'll find The Northeastern Pennsylvania Philharmonic and Geisinger South Wilkes-Barre. F. M. Kirby Center for the Performing Arts and Chacko's Family Bowling Center are also within 3 miles (5 km).

Free perks

This hotel features an indoor pool and a gym. Traveling on business? Take advantage of the business center and free WiFi in public areas. Guests will appreciate freebies like continental breakfast and free self parking.

Standard Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$88* Per night/room Feb 12 - Feb 13

Suite, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking, Hot Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Comfort Inn & Suites Wilkes Barre - Arena ratings based on 11 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Comfort Inn & Suites Wilkes Barre - Arena

Everyone (5) Family (2)
5 out of 5
They are still using Covid as an excuse to not clean the rooms each day.

Posted by on Jul 7, 2022

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Comment from Hotel Management

Jul 27, 2022 by Roz

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We do apologize for the inconvenience. Housekeeping is available to all our guests and we do take requests if extra cleanings are desired. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Rosalind Norman

4 out of 5

Posted by on Jun 18, 2021

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4 out of 5
The free breakfast and an indoor swimming pool. The staff and location. The overall room. What I didn’t like was that they only do housekeeping every third day for towels and toiletries and cleaning of the room.

Posted by on Jul 4, 2019

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3 out of 5

Posted by on Jun 24, 2019

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4 out of 5

Posted by on Apr 5, 2019

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5 out of 5

Clean, comfortable hotel with friendly staff

Pros: The room was clean and comfortable (two queen-size beds). Complimentary hot and cold breakfast buffet in lobby was well-stocked. Free Wi-Fi.
Cons: One day, housekeeping missed our room, but we were able to get clean towels at the front desk.
Location: Hotel located just off the highway, so it's easy to get to. We visited wild animal park in Poconos and Steamtown in Scranton. Bowling alley nearby.
I visited with my husband and our 9-year-old for an end-of-summer getaway. We had a little trouble finding the hotel because our online directions led us to the old downtown section of town, but once we called the hotel, they were able to give us the correct directions and I was very pleasantly surprised at the location. We were just off the highway but yet the hotel was well-situated (not noisy, although I did hear some trucks at night). There is a restaurant/pub in the lobby, which we didn't use, and there's a Perkins restaurant just across the parking lot (which we did). The indoor pool is a little small (according to my daughter) but it was nice to have a pool onsite. The location was good for making day trips to the Poconos and to Scranton. I did not use the fitness center, but my husband did and commented that it was a little small. (Still, he used it each day of the trip.)

Posted by , from Jersey City, NJ on Sep 4, 2015

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Comment from Hotel Management

Apr 15, 2016 by Nataliya - Assistant Manager

Dear Traveler, Thank you for taking the time to review our property and for your wonderful compliments all around. We are glad to hear you enjoyed your stay and hope to see you again soon.

5 out of 5

We arrived late and they accommodated us greatly!

This was my third time staying at this Comfort Inn and Suites. This hotel is really nice. The free breakfast is great. Very nice and friendly

Posted by on Aug 28, 2011

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5 out of 5

everybody was friendly and helpful

Pros: Free breakfast, Close restaurants, Quiet, has an indoor pool
the hotel is decorated bright and cheerful. the breakfast bar was very good. the bed and pillows were wonderful. we would stay ther again. we really enjoyed it.

Posted by , from az on Feb 19, 2011

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3 out of 5

Not bad, but not impressed

The room was clean and the beds were comfortable. The only decent restaurant within walking distance was the Perkins. We opted to eat at the hotel restaurant / bar. The food was terrible and over priced for what you got and the service was very slow. The pool was freezing. The only reason I got in was so that my little one could swim. The room the pool was in was very warm... the water should have been about the same temperature. The breakfast was good but not what I expected. I expected to get warm eggs not cold hard boiled ones to go with my sausage. I can't say I would stay there again. I would pay the extra money and stay at the Hampton one exit up. Better location to restaurants and probably better quality.

Posted by on Sep 13, 2010

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5 out of 5

Great Stay

Stayed at this hotel for New Years Eve. Fabulous Stay! In every way.

Posted by on Jan 8, 2009

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About the Comfort Inn & Suites Wilkes Barre - Arena

Location 1067 Wilkes Barre Township Blvd, Wilkes-Barre, PA 18702

Property Features

Comfort Inn & Suites Wilkes Barre - Arena offers its guests an indoor pool and a fitness center. A computer station is on site and WiFi is free in public spaces. A business center and a meeting room are available. Free breakfast is served on weekdays. The business-friendly Comfort Inn & Suites Wilkes Barre - Arena also features barbecue grills, a garden, and a picnic area. Self parking is free. This Wilkes-Barre hotel is smoke free.

  • 1 building
  • 65 guestrooms or units
  • 4 levels
  • Built in 1998
  • Continental breakfast (free)
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • 1 conference room

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking

Transport

  • Parking: Free self parking

Room Amenities

Comfort Inn & Suites Wilkes Barre - Arena offers 65 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and hair dryers. This Wilkes-Barre hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (heating)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Guests are served free continental breakfast on weekdays.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Mountain biking nearby
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 21

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 20.00 per pet, per day
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 40 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Noise-free guestrooms cannot be guaranteed

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; masks are required in public areas. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Pets allowed in specific rooms only
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Staffed front desk
  • Children stay free - maximum age 18
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Number of children who can stay free - 3

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 300 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20.00 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: USD 30 (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Comfort Inn Wilkes-Barre
  • Comfort Wilkes-Barre
  • Comfort Inn Suites Wilkes Barre Arena
  • Comfort Inn & Suites Wilkes Barre - Arena Hotel
  • Comfort Inn & Suites Wilkes Barre - Arena Wilkes-Barre
  • Comfort Inn & Suites Wilkes Barre - Arena Hotel Wilkes-Barre

You should know

  • Pool access available from 8 AM to 10 PM.
  • Up to 3 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.